dwoott

Hi @superlemon1998

I decided to create a new template yesterday, which is working as expected.

For some reason, the original XML feed provided was not working yesterday.

Hi @jkohlbach I tried updating to the latest version of the plugin again today, and duplicates of my feeds appear, and are stuck in processing, please see screenshots at this link https://www.dropbox.com/scl/fi/mabvj277zcfle0rr4ll11/Product-feed-pro-feeds.docx?rlkey=i3xw12jl1kzehpzghc10hnt71&st=q8swvhjx&dl=0

• This reply was modified 3 months ago by dwoott.

HI @jkohlbach I updated to the latest release, but something is still not right. After regenerating the feeds, Google Merchant says file can not be found. Also in the Manage Feeds page, the feeds seem to be duplicated. I will rollback again, as I want the feeds to be available in Google and Facebook.

@jkohlbach thanks, I have sent an email directly to the above email.

Hi @jkohlbach okay, I have found this log: https://www.dropbox.com/scl/fi/fl5xaxw1f91sh0y3g65u7/fatal-errors-2024-08-22.log?rlkey=88g60w9mt9dz22ckt38hci9ov&st=pibyq6fj&dl=0

Hi @jkohlbach I was able to locate a System Report, and copied and saved to a pdf file here: https://www.dropbox.com/scl/fi/pxvujc85xk8t1n5urbdd1/Systems-report.pdf?rlkey=alh0zvjhk5xtyv3p15o83uegp&st=2bqrb5vy&dl=0

Hi @jkohlbach please let me know how to locate the log/PHP errors, and I can upload the data.

Okay, not sure if that is the real issue though.

I have rolled back to Version 13.3.4 which has resolved the issue with all Product Feeds now completed processing and enabled. Therefore I don’t think it is necessarily a PHP/product number being processed that is causing the issue?

Hi @webtoffeesupport I have tried importing my file again after updating the plugin, and I am happy to say all is working now as expected. Thank you ??

Hi WebToffee Support,

Please find requested files here: https://drive.google.com/drive/folders/1k0HofAh6Y5NIH4CBWYjPQRq_8GEuZNZG?usp=sharing

I have the same issue; when trying to import products in a csv file format, I get the error message “Invalid file type. Only CSV are allowed.” Please help fix this issue.

Thank you for your reply.

I am not confident in switching themes, but can get external help with this if absolutely necessary.

Below is a copy of my site’s System Status.

WordPress Environment

WordPress address (URL): https://healthylivinghub.com.au
Site address (URL): https://healthylivinghub.com.au
WC Version: 7.4.1
REST API Version: ? 7.4.1
WC Blocks Version: ? 9.4.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.8

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.4.1
WC Database Prefix: ovd_
Total Database Size: 144.84MB
Database Data Size: 98.05MB
Database Index Size: 46.79MB
ovd_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
ovd_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ovd_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
ovd_woocommerce_order_itemmeta: Data: 0.34MB + Index: 0.25MB + Engine InnoDB
ovd_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ovd_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_abj404_logsv2: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ovd_abj404_logs_hits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_abj404_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_abj404_permalink_cache: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
ovd_abj404_redirects: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
ovd_abj404_spelling_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_actionscheduler_actions: Data: 24.09MB + Index: 23.13MB + Engine InnoDB
ovd_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_actionscheduler_logs: Data: 15.05MB + Index: 10.03MB + Engine InnoDB
ovd_ac_abandoned_cart_history_lite: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
ovd_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
ovd_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_comments: Data: 0.30MB + Index: 0.31MB + Engine InnoDB
ovd_ewwwio_images: Data: 4.52MB + Index: 3.97MB + Engine InnoDB
ovd_ewwwio_queue: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
ovd_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_lws_wr_achieved_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_lws_wr_historic: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_options: Data: 7.30MB + Index: 0.25MB + Engine InnoDB
ovd_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_pmxi_images: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
ovd_pmxi_imports: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
ovd_pmxi_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
ovd_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_postmeta: Data: 10.52MB + Index: 5.03MB + Engine InnoDB
ovd_posts: Data: 3.41MB + Index: 0.83MB + Engine InnoDB
ovd_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
ovd_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_term_relationships: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
ovd_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_usermeta: Data: 0.28MB + Index: 0.17MB + Engine InnoDB
ovd_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ovd_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
ovd_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
ovd_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
ovd_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
ovd_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
ovd_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
ovd_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_wc_webhooks: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
ovd_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ovd_wfconfig: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
ovd_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wffilemods: Data: 11.52MB + Index: 0.00MB + Engine InnoDB
ovd_wfhits: Data: 0.20MB + Index: 0.05MB + Engine InnoDB
ovd_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ovd_wfknownfilelist: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
ovd_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wflogins: Data: 0.42MB + Index: 0.16MB + Engine InnoDB
ovd_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
ovd_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wfnotifications: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
ovd_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ovd_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ovd_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
ovd_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wmfo_fraud_attempts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wmfo_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_woomotiv_custom_popups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_woomotiv_stats: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ovd_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ovd_wpml_mails: Data: 5.02MB + Index: 0.00MB + Engine InnoDB
ovd_wpr_rocket_cache: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
ovd_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ovd_wt_sc_coupon_lookup: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
ovd_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_yoast_indexable: Data: 3.27MB + Index: 0.23MB + Engine InnoDB
ovd_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
ovd_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ovd_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ovd_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB

Post Type Counts

attachment: 3610
blocks: 1
custom_css: 1
cwginstocknotifier: 3
laybuy_quote: 9
lws-wre-event: 4
lws-wre-pool: 1
lws-wre-unlockable: 1
nav_menu_item: 49
oembed_cache: 43
page: 20
post: 7
product: 493
revision: 12
shop_coupon: 90
shop_order: 318
shop_order_refund: 21
testimonial: 6
wp_global_styles: 1
wpcf7_contact_form: 5

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (35)

AddressFinder: by AddressFinder – 1.5.5
AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.16.1
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.22.3
Akismet Anti-Spam: by Automattic – 5.0.2
Contact Form 7: by Takayuki Miyoshi – 5.7.4
WooCommerce Coupon Generator: by Jeroen Sormani – 1.2.0
Easy Testimonials: by Gold Plugins – 3.9.4
EWWW Image Optimizer: by Exactly WWW – 6.9.3
Facebook for WooCommerce: by Facebook – 3.0.14
FraudLabs Pro for WooCommerce: by FraudLabs Pro – 2.17.8
Judge.me Product Reviews for WooCommerce: by Judge.me – 1.3.21
Klaviyo: by Klaviyo
Inc. – 3.0.7

Laybuy Gateway for WooCommerce: by Laybuy – 5.3.9
SiteGround Migrator: by SiteGround – 2.0.8
VisionVpro Speed Optimization: by VisionVpro – 2.3.6
Wizpay Gateway for WooCommerce: by Wizpay – 1.3.9
Woo Manage Fraud Orders: by Prasidhda Malla – 2.6.1
Product Feed PRO for WooCommerce: by AdTribes.io – 12.3.4
Thank You Page Customizer for WooCommerce: by VillaTheme – 1.0.13
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.14.0
WooCommerce Stripe Gateway: by WooCommerce – 7.1.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.6.1
WooCommerce PayPal Payments: by WooCommerce – 2.0.2
WooCommerce Shipping Tracking: by Lagudi Domenico – 29.1
WP All Import - WooCommerce Add-On: by Soflyy – 1.5.1
WooCommerce: by Automattic – 7.4.1
Woomotiv - Live Sales Notification for Woocommerce: by Sabri Taieb – 3.4.1
Wordfence Security: by Wordfence – 7.9.1
Yoast SEO: by Team Yoast – 20.2.1
WP All Import: by Soflyy – 3.7.2
WP File Manager: by mndpsingh287 – 7.1.8
WP Mail Logging: by SendLayer – 1.10.5
WP Rocket: by WP Media – 3.12.5.3
Yoast SEO: WooCommerce: by Team Yoast – 15.6
Smart Coupons For WooCommerce Coupons: by WebToffee – 1.4.5

Inactive Plugins (0)

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Settings

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #31 - /shop/
Cart: #32 - /cart/
Checkout: #33 - /checkout/
My account: #34 - /my-account/
Terms and conditions: #36 - /terms-conditions/

Theme

Name: Flatsome
Version: 3.16.6
Author URL: https://uxthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

Templates

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

WooCommerce PayPal Payments

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-03-07 07:15:05 +11:00
Options: ?
Notes: 76
Onboarding: completed

Action Scheduler

Complete: 43,616
Oldest: 2023-02-03 19:50:03 +1100
Newest: 2023-03-06 19:28:03 +1100

Failed: 3,586
Oldest: 2021-10-01 07:34:25 +1000
Newest: 2023-03-02 08:37:55 +1100

Pending: 4
Oldest: 2023-03-06 19:43:03 +1100
Newest: 2023-03-06 23:01:19 +1100

Status report information

Generated at: 2023-03-06 19:38:21 +11:00
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Thank you for your reply.

However I disabled the ‘Enable the shipping calculator on the cart page’ a couple of years ago on my site.

I don’t understand why this issue has started happening recently, even with the ‘Enable the shipping calculator on the cart page’ disabled. Previously it worked, even without an address entered.