dwecommerce

Hi,

I’ve been logged in every time I submit the request. Just submitted another request on a different pc… I was logged in, and had no vpn.

After submitting the form, I got a message that says, ” Thanks! Your ticket has been submitted successfully. Launch and Sell will be in touch soon.”

Is Launch and Sell paid customer support?

Still no ticket email and no sign of a ticket under the Support tab.

Is there an email I can use to get support? or a number to call?

I hate to pay $329 for 3 plugins and not be able to get support when they don’t work properly.

Thanks,
Pete

Hi @xue28 ,

I am referring to the Custom Start Date of WooCommerce Subscriptions plugin, and I do have valid subscriptions for the subscription plugin, the custom date plugin and the product bundles plugin.

I’ve tried opening a couple of support requests with the link you provided (before posting here), but nothing ever happens. No email, no ticket in the support area. Tried using a different browser, still nothing.

Is there another way to open a ticket? Or contact support?

Thanks