duytranteamsable

Hello,

I tried switching the Storefront theme and it seemed the issue went away. So it’s certainly a theme issue. We’ll just go ahead and switch out the theme.

Thank you very much for your assistance!

Hello. I can certainly give you the screenshots and status report

So here is the normal checkout page:

This is the checkout of the manual order:

`
### WordPress Environment ###

WordPress address (URL): https://www.teamsable.com
Site address (URL): https://www.teamsable.com
WC Version: 7.4.1
REST API Version: ?</img> 7.4.1
WC Blocks Version: ?</img> 9.4.4
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.29 (Ubuntu)
PHP Version: 7.4.32
PHP Post Max Size: 2 GB
PHP Time Limit: 180
PHP Max Input Vars: 3000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.40-0ubuntu0.18.04.1
Max Upload Size: 2 GB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

### Database ###

WC Database Version: 7.4.1
WC Database Prefix: HxK_
Total Database Size: 155.09MB
Database Data Size: 124.96MB
Database Index Size: 30.13MB
HxK_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
HxK_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
HxK_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_actionscheduler_actions: Data: 1.02MB + Index: 0.13MB + Engine InnoDB
HxK_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_actionscheduler_logs: Data: 1.02MB + Index: 0.03MB + Engine InnoDB
HxK_aioseo_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
HxK_aioseo_posts: Data: 0.27MB + Index: 0.02MB + Engine InnoDB
HxK_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
HxK_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_gf_entry: Data: 1.52MB + Index: 0.23MB + Engine InnoDB
HxK_gf_entry_meta: Data: 6.52MB + Index: 6.55MB + Engine InnoDB
HxK_gf_entry_notes: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
HxK_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_gf_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
HxK_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_gf_form_view: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
HxK_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_options: Data: 7.11MB + Index: 2.20MB + Engine InnoDB
HxK_postmeta: Data: 13.52MB + Index: 4.53MB + Engine InnoDB
HxK_posts: Data: 24.17MB + Index: 0.67MB + Engine InnoDB
HxK_redirection_404: Data: 44.08MB + Index: 11.05MB + Engine InnoDB
HxK_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
HxK_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
HxK_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
HxK_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_usermeta: Data: 0.22MB + Index: 0.06MB + Engine InnoDB
HxK_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
HxK_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
HxK_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
HxK_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
HxK_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_wc_product_meta_lookup: Data: 0.20MB + Index: 0.39MB + Engine InnoDB
HxK_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_wfblockediplog: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
HxK_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
HxK_wfconfig: Data: 1.30MB + Index: 0.00MB + Engine InnoDB
HxK_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_wffilemods: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
HxK_wfhits: Data: 3.02MB + Index: 0.20MB + Engine InnoDB
HxK_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
HxK_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
HxK_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_wflogins: Data: 1.02MB + Index: 0.14MB + Engine InnoDB
HxK_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
HxK_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
HxK_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
HxK_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
HxK_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
HxK_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
HxK_yoast_indexable: Data: 2.09MB + Index: 0.09MB + Engine InnoDB
HxK_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
HxK_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
HxK_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
HxK_yoast_seo_links: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
staging_HxK_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
staging_HxK_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
staging_HxK_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_options: Data: 1.52MB + Index: 0.06MB + Engine InnoDB
staging_HxK_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_posts: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
staging_HxK_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_usermeta: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
staging_HxK_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
staging_HxK_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
staging_HxK_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
staging_HxK_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
staging_HxK_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
staging_HxK_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
staging_HxK_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
staging_HxK_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
staging_HxK_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
staging_HxK_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
staging_HxK_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
staging_HxK_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
staging_HxK_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
staging_HxK_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
staging_HxK_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_HxK_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_HxK_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 1875
custom_css: 2
et_body_layout: 13
et_footer_layout: 1
et_header_layout: 1
et_pb_layout: 280
et_template: 14
et_theme_builder: 1
nav_menu_item: 50
page: 45
post: 45
product: 37
product_variation: 262
project: 12
revision: 1371
shop_order: 17
sp_wp_carousel: 2
wp_block: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

### Active Plugins (18) ###

Divi Advanced Tabs: by DiviGear – 1.0.7
Akismet Anti-Spam: by Automattic – 5.0.2
Better Search Replace: by WP Engine – 1.4.2
Code Snippets: by Code Snippets Pro – 3.2.2
Duplicate Page: by mndpsingh287 – 4.5.1
WooCommerce FedEx Shipping Plugin with Print Label: by PluginHive – 5.1.4
GlobalPayments WooCommerce: by Global Payments – 1.5.5
Gravity Forms: by Gravity Forms – 2.6.9
Popups for Divi: by divimode.com – 3.0.5
Post Types Order: by Nsp Code – 2.0
Redirection: by John Godley – 5.3.9
Shortcode in Menus: by Gagan Deep Singh – 3.5.1
SSL Certificate Manager: by Akeysite.com – 1.0.0
SVG Support: by Benbodhi – 2.5.5
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.24

WooCommerce: by Automattic – 7.4.1
Wordfence Security: by Wordfence – 7.9.1
Yoast SEO: by Team Yoast – 20.2.1

### Inactive Plugins (0) ###


### Dropin Plugins (2) ###

db-error.php: db-error.php
maintenance.php: maintenance.php

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.2
SSO: by Garth Mortensen
Mike Hansen – 0.4


### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ?</img> Page not set

### Theme ###

Name: Divi Child Theme
Version: 2.0
Author URL: 
Child Theme: ?</img>
Parent Theme Name: Divi
Parent Theme Version: 4.20.0
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?</img>

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-03-08 05:19:17 +00:00
Options: ?</img>
Notes: 51
Onboarding: completed

### Action Scheduler ###

Complete: 155
Oldest: 2023-02-05 06:54:22 +0000
Newest: 2023-03-07 17:52:11 +0000

Failed: 90
Oldest: 2022-05-20 14:49:49 +0000
Newest: 2023-03-06 18:55:47 +0000

Pending: 7
Oldest: 2023-03-07 18:55:47 +0000
Newest: 2023-03-10 16:47:41 +0000


### Status report information ###

Generated at: 2023-03-07 18:19:12 +00:00
`

Please let me know if you require additional information