dustycat

Too slow, too late.

This issue has been highlighted to you repeatedly by lots of users and rather than fix it yourselves you have just been asking the community to volunteer to fix it.

Anyone with a site of any complexity with a large database and reasonable traffic volumes will experience the same issue

The problem is that your plugin does not build an index table for events so every time someone accesses the event calendar a query of the entire posts and postmeta tables is carried out.

With the lack of response from you for so long,, my client has instructed me to remove your plugin and install an alternative that is fit for purpose. This I am in the process of doing.

So I won’t be sharing the URL

I am marking as resolved – but the issue isn’t resolved. Your software code needs improving.

Do you have any further news on this?

I am adding my urgent voice to the demand for this fundamental issue to be resolved.

A website I run for a client which has a very complex structure with lots of different functionality, hence a huge database, has TEC installed. We have had huge issues over the last few days with TEC running extraordinarily long and complex queries that have completely used up all resources pushing the site into non-responsiveness.

My client has spent a small fortune over the weekend on auto-scaling of their RAM and CPU trying to keep the site available. I am now having to deactivate the plugin to prevent further unnecessary expense.

Clearly this issue has been around for some time, has been extensively documented and reported by numerous people.

To find that months later, the developers are trying to get the fix done on “mates rates” rather than investing their own resources in getting their plugin properly coded is truly shocking, especially considering the licence fees charged for all addons and the pro version.

If the basic, free code isn’t up to scratch then it should be fixed, otherwise every installation of TEC, whether free or pro and/or extended is having a detrimental impact and people who have purchased licences are not getting a fit for purpose plugin for their money.

I will open a separate ticket to record the issues on my client’s website but wanted to ensure this ticket with so much valuable information in it remains top of mind with the developers.

I’m having the same problem with Frontend Admin Pro. I’ve just also tried updating that to 3.24.8 and the problem is still there. Are you releasing a fix for the Pro version. I am in the middle of a deployment and updating all the plugins has caused this major issue. Thanks

I am having a similar problem.

When I have PM Pro active, flip boxes are displaying both sides at the same time without background colour – even if the flip boxes do not have any PM Pro access restriction.

When I deactivate PM Pro, all my flip boxes display properly.

My site is on 3.14.0 version of Elementor Pro, latest version of PM Pro and is using Sections/Columns rather than Containers.

This is not just happening on pages where there are some elements with PM Pro restrictions – it is happening on any page where I add a flip box – the box displays incorrectly until I deactivate PM Pro.

I’ve viewed my source code and as you say, the result seems to be as you got. I’ve checked the FacetWP facets that I have running on the page and none of them are sorting (only filtering) and the Loop Grid widget is set to “current query” so it isn’t doing anything other than outputting the results using the loop item template.

I’m wondering if it’s something to do with the way the meta-query is structured especially because it is separating out “posts with a value” and “posts without a value”.

Would then the meta_key_num only be grabbing the “posts with a value” posts to then sort – with the rest left to the default WP archive sorting of reverse date?

Is there a better way of achieving what I need?

What I did manage to do to trick WooCommerce into defaulting to my Stripe gateway was the following:

Deactivate all other gateways.
Save Changes
Refresh checkout page/clear cache
Reorder gateways to preferred order
Reactivate all additional gateways
Save Changes
Refresh checkout page

The checkout page now has my Stripe gateway displayed first AND selected by default.

So it appears that rather than the default gateway being a function of the order they are displayed in wp-admin, it is rather a function of the order in which they are activated. The first one activated becomes the default.

Exactly the same problem for me.

It’s active because the Settings – Tickets tab says “Thank you for using Event Tickets and Event Tickets Plus!” but the whole section for WooCommerce Settings isn’t visible and when I try to create an event there is an error in the ticket box saying that no payment gateway is configured.

I’ve run through the usual checks for conflicts but even with 2020 theme and all plugins bar Events Calendar, Tickets & Tickets Plus and Woocommerce disabled, the problem is still there.

• This reply was modified 3 years, 1 month ago by dustycat.

I have the same issue on a site I’m using the plugin on.

My template is

Hello {{NAME}},

I’ve published a new blog article on the HanuHanu.org website:

{{POSTIMAGE}}
<h2>{{POSTTITLE}}</h2>
<h4>{{POSTEXCERPT}}</h4>
<p>You can view it from this link : {{POSTLINK}}</p>

The template preview looks fine but when the email is sent there is an empty image placeholder ahead of the post image.

On my laptop it looks like a boundary line around the featured image with the actual image off to the right whereas when I look on my phone it is a broken image placeholder with the actual image underneath.

Hi there

You will see in my original message that I have already tried creating an ordinary page just using the checkout shortcode and the problem is there.

There is no custom code to hide any fields. All files are running in their original format in a parent theme with no customisations.

As mentioned, when I am logged in the fields appear but when I look at the site as a guest, the whole of the woocommerce-customer-details section is not being loaded.

Do you have any further information for me?

Status Report

Checkout Page Screenshot

Fatal Errors Log

As mentioned, the Cart & Checkout Pages have been built using Elementor and the WooCommerce Pages widget.

As far as I can tell, using Developer tools to inspect the page and comparing it to another site I manage, the whole of the woocommerce-customer-details section isn’t being loaded at all (as opposed to e.g. not being displayed due to a display: none; setting in my custom CSS)

Thanks for the quick reply.

1. Yes I am on 15.9.1
2. Yes all other active plugins are on latest version
3. Yes I am on version 5.6.2 of WordPress
4. Yes – I get an error “Failed to load resource: the server responded with a status of 500 () – /wp-admin/async-upload.php:1
5. The link you supplied to your server requirements doesn’t work – but I am hosted on a wordpress specialist hosting provider so I certainly hope so!

If I exit editing/creating the template back to the admin area then go back in again, the image I was uploading is listed in the library – but that’s an awfully long winded way of uploading an image! ??

Thanks for letting me know.

I’m sure I can’t be the only one wanting to do this, so perhaps it could be considered for future enhancements to the plugin.

Here is my original shortcode

[wpbs id="1" form_id="1" title="no" legend="yes" legend_position="side" dropdown="yes" jump="no" start="1" display="3" auto_pending="no" selection_type="multiple" selection_style="normal"]