dustinallan

@fernashes

Hey there,

I’m not doing anything with multi-site. Those caching plug-ins are just put there in the Must-Use folder by Blue Host.

Anyway, I disabled all the plugins and even switched themes to the storefront theme to test as you suggested. The checkout details started updating properly once the theme was changed. And stopped once again when I switched back. I think it’s safe to assume the theme is the culprit.

The developer of the theme I’m using hasn’t responded yet…but I found a workaround in the meanwhile. I found a snippet of code to put in the functions.php file that got it functioning properly. The snippet was actually targeting the country fields, but it wasn’t tough to figure out how to get it to target the state fields instead.

Since we know the issue isn’t with Woocommerce, I think it’s safe to close this ticket.

Thanks for all your help!

Dustin

Hi @fernashes

Unfortunately disabling those plugins, in addition to clearing the cache in the browser did not resolve the issue.

For the Must-Use plug-ins, I renamed them and then created an empty file for each one with the original file name. Would this effectively disable them?

Question. If it was a caching issue, preventing the page (or part of the page) from refreshing, wouldn’t that prevent the ‘Ship to a different address” checkbox from refreshing the tax/checkout details as well? Since toggling the checkbox does cause the checkout details to refresh and calculate properly, that leads me to believe there’s a trigger on the shipping state field specifically that is not firing as it should.

I’ve brought this up to the developers of the theme I’m using as well. I know there are template files in woocommerce that can be overridden in themes. I don’t know if that could or would cause this issue. I searched their forums, but didn’t find anything.

Any other ideas….or a direction to send me in?

Thanks!
Dustin

Hi again @fernashes,

Great. I will look into those as soon as I have a chance. And I will certainly let you know how it goes.

Thanks again!

Hi Hannah,

Thanks for looking into this! I really appreciate it!

Any address combination that has Shipping State set to Ohio should have tax being calculated. Which it actually does do every time after the Place Order button is selected. But of course, I need it to calculate before the customer checks out.

So, if you add an item to the cart, go to checkout, the tax shows as $0. As it should because there is no shipping address yet.

Enter a Billing Address of:
First Name: Joe
Last Name: Shmoe
Country: United States
Street Address: 1234 Long Rd
City: Monroe
State: Ohio
Zip: 45036
The “Ship to a different address” checkbox is selected by default

Enter a Shipping Address of:
First Name: Bob
Last Name: Smith
Country: United States
Street Address: 123 Some Rd
City: Cincinnati
State: Ohio
Zip: 45140

After those two addresses are entered, the Tax line still reads $0.00

If I proceed to enter my card info (still reading tax = 0) and click on Place Order, the order summary will show that tax has been calculated and charged. This is bad obviously because the customer is being charged for something they were not told they would be.

If I uncheck the “Ship to a different address” the tax DOES calculate and display the appropriate amount. This is bad too though…because it does not allow the customer to ship to a different address if they wish….or, even if they’re shipping to the same address, they might not uncheck that box, and instead just re-enter the same address again manually…which would not trigger the updating of the tax line.

I’m not sure what cross-site scripting is…or what the ramifications of that would/could be.

Hopefully this helps. Thank you again!

Below is the Woocommerce system report that you requested:

### WordPress Environment ###

WordPress address (URL): https://floofbeans.com
Site address (URL): https://floofbeans.com
WC Version: 3.6.3
Log Directory Writable: ?
WP Version: 5.2.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.5
PHP Post Max Size: 80 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 40 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.3
WC Database Prefix: 677_
Total Database Size: 25.02MB
Database Data Size: 24.32MB
Database Index Size: 0.70MB
677_woocommerce_sessions: Data: 0.07MB + Index: 0.00MB
677_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
677_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
677_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
677_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
677_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB
677_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
677_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
677_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
677_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
677_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
677_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
677_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
677_woocommerce_log: Data: 0.00MB + Index: 0.00MB
677_adspop_products: Data: 0.02MB + Index: 0.02MB
677_adspop_recentsales: Data: 0.05MB + Index: 0.00MB
677_adsupsell: Data: 0.02MB + Index: 0.02MB
677_adsupsell_products: Data: 0.02MB + Index: 0.03MB
677_adsw_activities: Data: 0.06MB + Index: 0.01MB
677_adsw_ali_meta: Data: 0.03MB + Index: 0.00MB
677_adsw_search_analytics: Data: 0.00MB + Index: 0.01MB
677_ads_facebook_attributes: Data: 0.02MB + Index: 0.00MB
677_ads_facebook_processes: Data: 0.02MB + Index: 0.00MB
677_ads_googlemerchant_category: Data: 0.33MB + Index: 0.14MB
677_ads_googlemerchant_category_relation: Data: 0.02MB + Index: 0.03MB
677_commentmeta: Data: 0.02MB + Index: 0.02MB
677_comments: Data: 0.02MB + Index: 0.01MB
677_failed_jobs: Data: 0.00MB + Index: 0.00MB
677_links: Data: 0.00MB + Index: 0.00MB
677_mailchimp_carts: Data: 0.00MB + Index: 0.00MB
677_msp_suppliers: Data: 0.00MB + Index: 0.00MB
677_options: Data: 22.85MB + Index: 0.11MB
677_pb_templates: Data: 0.00MB + Index: 0.00MB
677_postmeta: Data: 0.50MB + Index: 0.13MB
677_posts: Data: 0.24MB + Index: 0.05MB
677_queue: Data: 0.00MB + Index: 0.00MB
677_social_users: Data: 0.00MB + Index: 0.00MB
677_termmeta: Data: 0.00MB + Index: 0.01MB
677_terms: Data: 0.00MB + Index: 0.01MB
677_term_relationships: Data: 0.00MB + Index: 0.01MB
677_term_taxonomy: Data: 0.00MB + Index: 0.01MB
677_tm_taskmeta: Data: 0.00MB + Index: 0.01MB
677_tm_tasks: Data: 0.00MB + Index: 0.00MB
677_usermeta: Data: 0.02MB + Index: 0.02MB
677_users: Data: 0.00MB + Index: 0.01MB
677_wc_download_log: Data: 0.00MB + Index: 0.00MB
677_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB
677_wc_webhooks: Data: 0.00MB + Index: 0.00MB
677_yith_wcwl: Data: 0.00MB + Index: 0.00MB
677_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB

### Post Type Counts ###

attachment: 170
custom_css: 2
customize_changeset: 17
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
nav_menu_item: 20
page: 17
post: 1
product: 13
product_variation: 40
revision: 1
scheduled-action: 5
shop_coupon: 1
shop_order: 3
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

VaultPress: by Automattic – 1.9.10
Ads Recent Sales Pop-Up AliDropship Plugin: by Artem Yuriev [email protected] – 0.4.3
Reviews Page: by Maxim Doronin – 1.0.4
Ads UpSell AliDropship Plugin: by Artem Yuriev [email protected] – 0.2.0
Akismet Anti-Spam: by Automattic – 4.1.2
AliDropship Social Tools: by Denis Zharov – 1.0.1
AliDropship Woo Plugin: by Vitaly Kukin & Yaroslav Nevskiy & Pavel Shishkin & Denis Zharov – 1.4.12
Classic Editor: by WordPress Contributors – 1.5
Contact Form 7: by Takayuki Miyoshi – 5.1.3
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.3.9.1

Facebook for WooCommerce: by Facebook – 1.9.12 – Not tested with the active version of WooCommerce
GDPR Banner: by Worcester Web Studio – 1.1.0.5
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.8
Jetpack by WordPress.com: by Automattic – 7.3.1
Mailchimp for WooCommerce: by Mailchimp – 2.1.16 – Not tested with the active version of WooCommerce
MOJO Marketplace: by Mike Hansen – 1.4.5
Nextend Social Login: by Nextendweb – 3.0.20
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.14

WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.14
WooCommerce Stripe Gateway: by WooCommerce – 4.1.16
WooCommerce Services: by Automattic – 1.20.0
WooCommerce: by Automattic – 3.6.3 – 3.6.4 is available
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.3.3

WP Super Cache: by Automattic – 1.6.5

### Inactive Plugins (4) ###

Dropship Me: by Vitaly Kukin – 1.0.1
My Suppliers: by Pavel Shishkin
Denis Zharov
Vitaly Kukin
Victoria Kudryashova – 1.2.1

PromoBanner: by Maxim Doronin – 1.0.3
YITH WooCommerce Wishlist: by YITH – 2.2.10

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db-error.php: db-error.php
maintenance.php: maintenance.php

### Must Use Plugins (4) ###

Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 1.5
Endurance PHP Edge: by Mike Hansen – 0.2
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #9 - /shop/
Cart: #10 - /cart/
Checkout: #11 - /checkout/
My account: #12 - /my-account/
Terms and conditions: #31 - /terms-and-conditions/

### Theme ###

Name: Floof Beans
Version: 1.0.0
Author URL: https://floofbeans.com/
Child Theme: ?
Parent Theme Name: DavinciWoo
Parent Theme Version: 1.0.7
Parent Theme Author URL: https://yellowduck.me/
WooCommerce Support: ?

### Templates ###

Overrides: davinciwoo/woocommerce/archive-product.php
davinciwoo/woocommerce/cart/cart-empty.php
davinciwoo/woocommerce/cart/cart-shipping.php
davinciwoo/woocommerce/cart/cart-totals.php
davinciwoo/woocommerce/cart/cart.php
davinciwoo/woocommerce/cart/cross-sells.php
davinciwoo/woocommerce/cart/mini-cart.php
davinciwoo/woocommerce/cart/proceed-to-checkout-button.php
davinciwoo/woocommerce/cart/shipping-calculator.php
davinciwoo/woocommerce/checkout/cart-errors.php
davinciwoo/woocommerce/checkout/form-billing.php
davinciwoo/woocommerce/checkout/form-checkout.php
davinciwoo/woocommerce/checkout/form-coupon.php
davinciwoo/woocommerce/checkout/form-login.php
davinciwoo/woocommerce/checkout/form-shipping.php
davinciwoo/woocommerce/checkout/payment-method.php
davinciwoo/woocommerce/checkout/payment.php
davinciwoo/woocommerce/checkout/review-order.php
davinciwoo/woocommerce/content-product.php
davinciwoo/woocommerce/content-product_cat.php
davinciwoo/woocommerce/content-single-product.php
davinciwoo/woocommerce/content-widget-product.php
davinciwoo/woocommerce/content-widget-reviews.php
floof-beans/woocommerce/emails/customer-completed-order.php
floof-beans/woocommerce/emails/customer-processing-order.php
davinciwoo/woocommerce/global/form-login.php
davinciwoo/woocommerce/global/quantity-input.php
davinciwoo/woocommerce/global/wrapper-end.php
davinciwoo/woocommerce/global/wrapper-start.php
davinciwoo/woocommerce/loop/loop-end.php
davinciwoo/woocommerce/loop/loop-start.php
davinciwoo/woocommerce/loop/orderby.php
davinciwoo/woocommerce/loop/pagination.php
davinciwoo/woocommerce/loop/rating.php
davinciwoo/woocommerce/myaccount/form-edit-account.php
davinciwoo/woocommerce/myaccount/form-edit-address.php
davinciwoo/woocommerce/myaccount/form-login.php
davinciwoo/woocommerce/myaccount/form-lost-password.php
davinciwoo/woocommerce/myaccount/form-reset-password.php
davinciwoo/woocommerce/myaccount/lost-password-confirmation.php
davinciwoo/woocommerce/myaccount/my-account.php
davinciwoo/woocommerce/myaccount/my-address.php
davinciwoo/woocommerce/myaccount/orders.php
davinciwoo/woocommerce/order/order-details-customer.php
davinciwoo/woocommerce/product-searchform.php
davinciwoo/woocommerce/single-product/add-to-cart/simple.php
davinciwoo/woocommerce/single-product/add-to-cart/variable.php
davinciwoo/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
davinciwoo/woocommerce/single-product/meta.php
davinciwoo/woocommerce/single-product/product-attributes.php
davinciwoo/woocommerce/single-product/product-image.php
davinciwoo/woocommerce/single-product/product-thumbnails.php
davinciwoo/woocommerce/single-product/rating.php
davinciwoo/woocommerce/single-product/related.php
davinciwoo/woocommerce/single-product/tabs/additional-information.php
davinciwoo/woocommerce/single-product/tabs/description.php
davinciwoo/woocommerce/single-product/tabs/tabs.php
davinciwoo/woocommerce/single-product/up-sells.php
davinciwoo/woocommerce/single-product-reviews.php
davinciwoo/woocommerce/single-product.php

### Action Scheduler ###

Complete: 4
Oldest: 2019-05-03 21:39:53 -0400
Newest: 2019-05-24 21:42:01 -0400

Pending: 1
Oldest: 2019-05-31 21:42:02 -0400
Newest: 2019-05-31 21:42:02 -0400

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

• This reply was modified 5 years, 9 months ago by Steven Stern (sterndata).
• This reply was modified 5 years, 9 months ago by Andrew Nevins. Reason: Removed email address