Brian B

Hi @shameemreza

Thank you for your reply!

Very understandable, we were not able to recreate the issue ourselves on the test site despite many attempts. We will try to see if future orders does the same thing, in that case we’ll simply make a script that divides the number by two. (Not the most elegant solution, but a solution none the less)’

And you are correct, we are using two Stripe plugins along with Conditional Payments for WooCommerce as we need the payment sent to different accounts depending on if they’re tax deductable or not – that is not an ideal solution either, but to my knowledge no one makes a Stripe payment plugin that allows for two Stripe accounts. For that reason we are not really able to disable the other plugin.

Regards! ??

@carolm29

Hello again!

Yes, the price for the order is shown correctly everywhere on the site and in the Stripe Dashboard. Even the Stripe fee is shown correctly (not doubled), it is only the Stripe net payout (_stripe_net) that is doubled for some reason on the order page.

All tests showed no issues. Unless you have any ideas, I think we’ll wait for a few more orders and see if it proceeds, maybe it was a standalone error or it could be related to a specific credit card type perhaps?

As a last resort, maybe it’s possible to make a script that fetches the _stripe_net value and create a new meta_key with that number divided by two so we can fetch this new correct number for our invoices. Not the most elegant solution, but it could work. ??

Regards!

Hi @doublezed2

Yes of course – and appreciate the input on the plugin, we tested both and forgot to delete one of them. ??

Basically the order details is (from bottom to top):

• #1 Order status changed from Draft to Pending payment.
• #2 Stripe payment intent created (Payment Intent ID: xxx)
• #3 Order charge successful in Stripe. (Charge ID: xxx)
• #4 Order status changed from Pending payment to Processing
• #5 Order charge successful in Stripe. (Charge ID: xxx) <- This Charge ID is identifical to #3)

So maybe the 2x “charge successful” has something to do with the error? But as said in my first post, everything looks perfectly normal in the Stripe Dashboard.

Regards!

Hello @carolm29

Appreciate the response. No other orders yet, we’re staying alert if the error continues. Here is a screenshot of the order notes: https://ibb.co/hfTwQ11

This is the system report: https://pastebin.com/KL3i5Na6

No fatal errors is shown in the Woocommerce log.

Regards!

@webtoffeesupport

I appreciate the swift response. We might have another solution that involves using the order meta fields option. I’ve tested this on the demo and it imports the meta data with no issues, but are we able to place the meta data anywhere else in the premium version or can order meta fields only be placed in the top right corner? Preferably we’d like to position it differently on the invoice.

Regards!

@gripgrip

Hi Mircea,

Thanks for the swift reply! I appreciate it although I was hoping for a different answer. ??

Looks like we have to look into some custom coding then.

Have a great day!

@davidmazza21

Hi David,

I don’t think the plugin supports the Side Cart plugin per default, I had to manually insert it into the template file.

I’m not sure if this is the most “correct” or optimal way of doing it, but you can simply add the code that Marin wrote into the template files of WP Side Cart.

I’ve attached a screenshot below of where to put in the code if you want it in the same place as me. Apologies for the ugly trackpad arrow. ??

https://i.ibb.co/cFx6pLc/image.png

Regards!

Hey again Marin,

Your solution worked perfectly, thank you so much for the very thorough answer. It’s exactly what were looking for. Not only it is working in the cart now, but with a bit of fiddling we can pretty much have it whereever we want now thanks to your code.

Highly appreciated and once again thank you for the excellent plugin! ??

Hi Marin,

Thanks for getting back to me.

Apologies about the checkout part, that was my mistake – I had visibility for logged in users only enabled. You should be able to see it now.

And yes, we are using a 3rd party shipping plugin with the Custom Threshold, and as said it works perfect on checkout, but it’s not showing anywhere else. (Cart or Side-Cart)

Is there perhaps a code snippet we can manually insert in the Woocommerce php-files or in the functions file?

Regards! ??

Hi Andrew,

I haven’t written the code yet, but the changes are not major. I’m guessing it will be roughly 50-100 lines of CSS, primarily dealing with some padding, margin and text styling to make more room for images.

It is not a major issue to use the page IDs but it would make it a lot easier for us in the long run. Especially since there a strong possibility that future pages will be added by people who are not that familiar with coding.

Kind regards!

Hi Bojan,

I’m great thanks.

Thanks a lot for the thorough explanation! Really appriciate the help and the good work you’ve done on the plugin itself. ??

Regards.

Hi Bojan,

Your consideration is much appreciated! ??

Have a nice day.

Hi Bojan,

Thanks for replying, I am very well. It could be a cool if you could add this feature, really all the plugin needs is the available to set a custom time for when the appointment ends. Should be rather easy to implement. ??

Brian

Ok, I figured it out in case anyone else needs this.

Assign the shortcode “worker” to the front end plugin and set to a worker which you assign all of the services to that customers needs to see. In the backend you can then create additional services (etc. 3 hours, 4 hours) which only you can book from the backend.

Took me a while to figure out and may not work for those who have uses several workers/service providers.

In case there is an easier way to do this I’m still listening, otherwise the ability to make appointments with a user-defined time frame is maybe something to consider for the future. ??

Thanks for a decent and well-priced booking plugin!

Regards,

Brian

Or is there perhaps a way to create “hidden” services, that admins can book but users cannot see/book from the front-end?

Regards,

Brian