Deepak Sharma

Hi @patricktttt,

Thank you for your response and I am sorry to hear that WPForms was not able to meet your expectations.

I have taken a note of pain-points and your feedback. I will be sharing this within our team to discuss more about it.

Thanks again for sharing it!

Hi @mballew and @patricktttt,

Apologies for the delay on this. It seems that the functions of WPForms Lite are being misunderstood here. I am happy to clarify again.

WPForms Lite does not have a feature to store entries locally. This feature is only available in the paid version. However, WPForms Lite has a feature: “Lite Connect”, and this allows it to store entries on the cloud. But this is not enabled by default. After you install the WPForms Lite plugin, you get to choose where you want to store entries securely on the cloud or want to get that information in the emails.

If you choose to not enable Lite Connect and do not receive emails as well, then I recommend you check that your form notification settings are configured correctly by following our?tutorial.

If you’d like more help with the email delivery issue or using WPForms Lite in general, please feel welcome to post in our?WPForms Lite support forum.

Thanks!

Hey?@nao-diga,

Thanks for taking the time to leave your feedback!

We apologize for any trouble with the upgrade messages within WPForms Lite. It’s definitely not our intention to cause any trouble for users! I’ve passed this thread on to the rest of the team for further review.

If there is any specific upgrade message that keeps appearing and causes you to stop using the Lite version features, please do share the details about it on the WPForms Lite www.remarpro.com Support forum.

I apologize again for the trouble!

Thanks!

Hi?@berndgoelden,

Thank you for you your feedback.

We appreciate your genuine thoughts. In case it helps to share more info, I would like to share how storing information works for WPForms Lite and Pro versions.

Entries in WPForms Lite are not stored by default. However, enabling the Lite Connect option will back up the entries submitted through your forms. This means that if you decide to upgrade to WPForms Pro, you can restore your entries and have instant access to reports. Please check this guide for more details about this feature.

Please also know that you should be able to set up form notification emails in WPForms Lite so that you will receive the entries submitted by your users. Here’s the tutorial with all the details. In Lite, you’re able to set up one notification email — however, you can send this one notification to as many different email addresses as you’d like.

If you are not receiving the email notifications, I’ll recommend you to check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.
To resolve email delivery issues like this, you can configure an SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

And if you’d like more help with the email delivery issue or using WPForms Lite in general, please feel welcome to post in our WPForms Lite support forum.

Thanks!

Hi @patricktttt,

Apologies for the delay.

Could you please create a new support ticket on the WPForms support forum with the screenshot of the email you received where you had no information about what was entered? And, you could also share the URL of your site as well. That way we can help you investigate the issue and check it further.

Once you let us know more details, we will be happy to help you there.

Regards!

Hi @patricktttt,

I am sorry if the above message was not very clear. I can surely provide more details.

Lite Connect is an optional feature for WPForms Lite users, so they can opt in to backup the form entries on the cloud for future use. This is because WPForms Lite does not have a feature to store form entries.

With Lite Connect, once you choose to enable it, you are basically keeping your data secure for future use, in case you happen to switch to the paid version later. The primary function of Lite Connect is to assure users that their form entries and relevant data are safely stored and retrievable whenever needed. Lite Connect captures entries, encrypts them, and stores them securely in the cloud. (Even the WPForms Lite team won’t be able to see them.). This means that even if your form notification emails don’t work, a backup will always be accessible for retrieval.

Again, this is completely optional and you can decide whether to use it for your website.

Thus, we want to clarify that we do not hold any information hostage, but instead we give you the option to chose whether you would like to securely backup the form data when you are using the free version and get access to them later when you upgrade to paid because only the paid version has this capability to manage and process those information.

Additionally, if you would like to take on the extra safe side, you could reach out to your hosting provider and check with them whether email backups have been enabled for your side. With it way you can ensure that the hosting providers have a backup of your emails from the website and you don’t loose any information.

I hope this helps to clarify any confusion.

Regards!

Hi?@patricktttt,

Thank you for you honest feedback!

Entries in WPForms Lite are not stored by default. However, enabling the Lite Connect option will back up the entries submitted through your forms. This means that if you decide to upgrade to WPForms Pro, you can restore your entries and have instant access to reports. Please check this guide for more details about this feature.

Please also know that you should be able to set up form notification emails in WPForms Lite so that you will receive the entries submitted by your users. Here’s the tutorial with all the details. In Lite, you’re able to set up one notification email — however, you can send this one notification to as many different email addresses as you’d like.

If you are not receiving the email notifications, I’ll recommend you to check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.
To resolve email delivery issues like this, you can configure an SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

And if you’d like more help with the email delivery issue or using WPForms Lite in general, please feel welcome to post in our WPForms Lite support forum.

Thanks!

Hi @east1,

Thanks for the review, and I’m glad you’re liking our plugin!

When you have a chance, could you please let me know how we might earn that full 5-star from you? 
That way I can share your feedback with our team, or potentially even offer ideas for how to do what you’re looking for.

Thanks! Please let me know ??

Hi @authorcborden,

Thanks for dropping your feedback about WPForms!

I’d like to apologize though about the frustration with our notifications in the WordPress dashboard. We’re definitely not looking to upset any users with this so I’ve made sure to notify the team about this review so we can discuss this issue further.

If you’d like to dismiss the message you could try clicking the “I already did” option –?screenshot. This should permanently dismiss the notification asking for a review.

Thank you again for taking the time to leave your feedback and we really appreciate it! It’s details like these that help us improve the plugin for all our users.

Have a good one!

Hi @frohnatur,

Thank you for your honest feedback. We appreciate it and we are glad to know that you loved the plugin.

In regards to the captcha setup, I am not sure what could have been causing the error as I do not have more details on it, but I can definitely help you with a setup guide which you may refer to set up a captcha. You can find the guide here.

I hope that helps you overcome any difficulties.

If there’s anything else we can help with or if you would like more assistance on the above then please don’t hesitate to reach out on our support forum!

Regards!

Hi @aandnb,

We are sorry for your experience with WPForms Lite and we appreciate your honest feedback. I would like to share some details to clarify anything that could have led to this experience.

Entries in WPForms Lite are not stored by default. However, enabling the Lite Connect option will back up the entries submitted through your forms. This means that if you decide to upgrade to WPForms Pro, you can restore your entries and have instant access to reports. Please check this guide for more details about this feature.

Please also know that you should be able to set up form notification emails in WPForms Lite so that you will receive the entries submitted by your users. Here’s the tutorial with all the details. In Lite, you’re able to set up one notification email — however, you can send this one notification to as many different email addresses as you’d like.

If you are not receiving the email notifications, I’ll recommend you to check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.
To resolve email delivery issues like this, you can configure an SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

And if you’d like more help with the email delivery issue or using WPForms Lite in general, please feel welcome to post in our WPForms Lite support forum.

Thanks!

Hi @fzietsman,

Thank you for your feedback and I apologize for the issue you’re facing.

It’s strange to know that it is not working on your end because we do support this and it should still be working fine. Unless you have different settings or configurations as outlined in this guide, it should work fine.

If things are still looking correct but the issue still persists, please create a support ticket about it in WPForms Lite Support Forum with the details.

Regards!

Hi @jonpastorizo,

We are sorry to hear that you encountered an issue with your emails and also apologize for the experience with support.

In regards to the issue that you’re facing, the email content not appearing in the email can be due to the incorrect configuration of your notifications. To double-check if everything is good, you can cross-check your settings from this guide, especially this part. Here, you have to make sure that the smart tag {all_fields} is inserted into the Email Message section.

And if that does not resolve the issue, could you please create a new thread in our WPForms Lite support forum with the details?

Thanks!

Hi @buck1957,

Thanks for the review, and I’m glad you’re liking our plugin!

When you have a chance, could you please let me know how we might earn that full 5-star from you? 
That way I can share your feedback with our team, or potentially even offer ideas for how to do what you’re looking for.

Thanks! Please let me know ??

Hi?@kodyphp,

Thanks for the review, and I’m glad you’re liking our plugin!

When you have a chance, could you please let me know how we might earn that full 5-star from you?
That way I can share your feedback with our team, or potentially even offer ideas for how to do what you’re looking for.

Thanks! Please let me know ??