Damianne P (a11n)

Thanks for the update here @pten111. I merged your two tickets into one and our team will respond to you by email for support.

Hi @pten111 This experience sounds very frustrating! I’d like to help you resolve the issue.

You mentioned that you are waiting for a response from WooCommerce but I haven’t been able to identify a ticket from you to us and I have no way to reach you. Would you please share a ticket number if you’ve created a ticket with us already? And if you haven’t yet, please reach us by opening a ticket.

If you include a link to this forum thread in your email and reply here, I can ensure that we respond promptly.

• This reply was modified 4 months, 2 weeks ago by Damianne P (a11n).

Hi there,

You could use a plugin like Display PHP Version to confirm your PHP version. When you do that, what version does the plugin show?

Hi @keldn,

There are several known issues with email rendering in Outlook. We have a guide with recommendations here:

https://kb.mailpoet.com/article/186-known-issues-in-email-rendering

Hi @commback74, I suggest reaching out to the support for Adminimize to see what settings you may be able to change in that plugins so it doesn’t affect MailPoet.

Hi @fronimitis,

We don’t typically monitor resolved threads so I’d recommend starting a new thread if you still need help.

In the meantime, I’d also recommend reviewing the documentation here:

https://kb.mailpoet.com/article/295-spf-dkim-dmarc

Hi @zylaris (and everyone else),

We have instructions for some of the most common hosts here:

https://kb.mailpoet.com/article/295-spf-dkim-dmarc

However, if that still doesn’t help, please reach out to your host/registrar for help and check the troubleshooting steps on that page as well.

I’m afraid that this is not possible with the MailPoet plugin out of the box. You can vote for this feature request here.

Hi @naoko566. Are you using the latest version of MailPoet and still having this problem?

Can you please share your site address and let me know what sending service you’re using? Also, what is the type of email that you were sending that got paused, and have you been able to send anything since?

Hi @jenemi Did you try both the built-in captcha and the Google ReCAPTCHA? We also have some troubleshooting tips for when the captcha doesn’t show in our docs. Please take a look and see if that helps.

Hi @makeyourmomentum,

The permission needed is for Facebook. Can you please confirm you have admin or owner privileges for the Facebook page and Business Manager account that is connected?

During this onboarding, FB wouldnt allow me to link a new store/catalog to my current Facebook business page since it was already linked to the old store.?

What’s under your Business account in FB? If you click on the external link here, where does that take you?

Would you like to remove the previous installation in Facebook. This guide may be helpful to you for that.

Hi @helpforwebsites1, that is frustrating indeed!

To help us troubleshoot the issue, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

Alternatively, you can reach out to us with a ticket if you have an account at WooCommerce.com by going to this link: https://woocommerce.com/my-account/create-a-ticket/.

If you want to target all the page titles, you can use the following instead of the code above:

.page-title {
    color: #000;
}

or

.page-title {
    color: #000!important;
}

Hi @nicolacirotto. You’re right that there is no built-in option to link to a product page using the category id, so this solution would need to be customized as you’ve done.

Hi @tomaskoba01,

cURL errors are generally caused by issues with configuration on the server, either PHP settings, firewall settings, or other server settings. In this case it looks like something is blocking the calls between your site and Stripe’s API on port 443. There’s some explanation about the cURL error 7 here.

I recommend contacting your host for help, and also checking the configuration of any caching and security plugins on your site to make sure that they are not intermittently blocking the connection to Stripe.