dreamfox

Can you please raise a ticket at:
https://support.dreamfoxmedia.com

So our developers can take a look and fix it. Please be as detailed as possible

Problem is solved.
Client updated several plugins at once .
on next try no issues found

Also tell us the version of the plugin and the php version. We tested it, but dont see an error

We will look into this.
Can you create a ticket here: https://support.dreamfoxmedia.com please

See support ticket you created. We will happy to help you there

Thank you for the update

You dont have to buy. use the supportform in the plugin to get support and then we can help you.

Hi,

You said you started on april. as we see in the log the issue started:

Conversation started on : Thursday, June 18, 2020, at 09:28 (GMT+0)
[09:29] astronomitaly: Name : astronomitaly
Email : [email protected]
Department : Support
Question : I paid the product but no download available?

We ask then for some information and the problem you run into. we ask for details about payment to check on june 22
You reply to us with details
On june 23 we create a order and tell you that you can download the plugin.
We then created an order fro you and told you to download it:

On june 24 you reply that you can see the order but can not download it

On june 24 we send you the plugin as attachment

Here the plugin attached.
Sorry for the delay. We have to deal with COVID19 rules so support takes longer as usual.
June 24 2020, 07:38 PM
Public
WC-Payment-Gateway-per-Product-Premium-1.4.8(2).zip

So the problem is solved in 4 working days with dealing with covid19

Please look at your ticket to the attached plugin at reply on: June 24 2020, 07:38 PM/ the licenxe code is also send to you in ticket on: June 23 2020, 01:36 AM

you then dont reply and get 2 times a message that you did not reply on supportticket:

July 1 2020, 09:53 PM
Private
Pin
System
Subject: We are closing your request
To: [email protected]

Hello astronomitaly,

You created a request: Re: Chat transcript on dreamfoxmedia.com started on Thursday, June 18, 2020, at 09:28 (GMT+0) with number: 12528 This request is waiting for your reply. We send a notification 3 days ago, but we still did not get any respons. Because we did not get any respons in the last 7 days we believe your problem is solved and therefor we are closing this request.

The url of your request is: https://support.dreamfoxmedia.com/index.php?pg=request.check

The Dreamfox Media Support Team
July 1 2020, 07:40 PM
Public
System
Automation Match: Waiting for Reply 7 days now closing
Request changed from “OPEN” to “CLOSED”
Status changed from “No reply customer 4 days” to “Customer Unreachable”
July 1 2020, 07:40 PM
Private
Pin
System
Subject: Waiting for your reply
To: [email protected]

Hello astronomitaly,

You created a request: Re: Chat transcript on dreamfoxmedia.com started on Thursday, June 18, 2020, at 09:28 (GMT+0) with number: 12528 We replied to this request with a question. Maybe you are busy but we did not get any respons from you in the last 4 days.

The url of your request is: https://support.dreamfoxmedia.com/index.php?pg=request.check

If we dont get a reply in the next 3 days we will close your request as we think its already solved.

The Dreamfox Media Support Team
June 28 2020, 07:39 PM
Public
System
Automation Match: Waiting for Reply 4 days
Status changed from “Waiting for client Reply” to “No reply customer 4 days”
June 28 2020, 07:39 PM
Private
Menu
System
Trigger Match: Set status to waiting for customer marco
Status changed from “Waiting for staff Reply” to “Waiting for client Reply”

• This reply was modified 4 years, 4 months ago by dreamfox.

@fox-didl No problem. We updated our plugin yesterday to solve the license issue.

@fox-didl : please contact us here:
https://www.dreamfoxmedia.com/contact/
We will try to help you and sort things out.

Hello @rahulislucky007 ,

Can you create support ticket here please:
https://support.dreamfoxmedia.com/index.php?pg=request
so we help you and fix the issue

We can take a look but that will require custom work.
If you want to know more contact us:
https://www.dreamfoxmedia.com/contact/

Working on it.
Probably in the next 2-3 days.

@12steprecovery : can you create a ticket with these details on https://support.dreamfoxmedia.com

Our developers will then take a look and fix the problem

Hello @dabesa ,

We have fixed the issue in version 3.0.3