drealmuto

Hi David,

Thankyou for the suggestion, do you know where this zip file might generally be located? How do I go about uploading the contents of the file?

Kind regards,
Luc

Hi again,

I’ve just tried your suggestion, that seems to have solved the problem, thanks for exaplining it in detail!

Thanks so much!

Hello,

What do you mean by cleaning the page.. do I do this in elementor or wordpress editor?

The list of plugins that are currently active are:

Call now button
Elementor
EWWW Imgae optimizer
GDPR cookie consent
Google analytics dashboard for WP
Header footer elementor
Instagram feed
Mystickymenu
Ocean Extra
Smart slider 3
Updraft plus
WP anchor header
WP fastest cache
WPforms lite
Yoast SEO premium

Do you think any of those might be causing the problem?

I’ve just tried copying a text from note pad on desktop to elementor, then styling it. I updated the page and look on live version and it still reverts back to a blue (for some reason) different style in the wrong size/position…

This is so frustrating! Thankyou for your help so far!

Thanks

Hello again,

After a few days, I’ve tried what you suggested, I.E copying the text from a blank word document and pasting it into elementor, then changing it to the correct styling, but it is still not showing correctly on the live version.

It is really weird as the website has been running for a couple of months, and up until this point there was no styling problems at all, I don’t know what has caused it ??

Is it worth me creating the front page again from scratch do you think?

Thanks,

Hi,

I have been switching between wordpress and elementor edit views to check your suggestion. It does appear that the live version is showing elements of both edit views, for example the high end kitchens is as shown in the wordpress edit while the rest of the page is shown like I am seeing it in elementor.

How does one go about changing it back?

Thanks

@lestexas60

Yes it is a different colour but I have no idea why. Whenever I go into elementor edit mode is appears the correct colour (white) & update, but then when I go to the live version it is still showing in the wrong colours.

I didnt change the star graphics, again it shows perfectly in elementor edit mode.

??

@lestexas60

I’m not sure what you mean by that (not particularly website terminology savy)

If you go on the website, just click on the about tab at the top.

Thanks

Hello,

Thankyou so much for the guidance. We have reinstalled the previous version of elementor as you suggested and it is back to working fine now!

As a note, at what point do we go about updating elementor, as surely we have to keep up with the new versions for compatibility reasons?

Again, thankyou!

Further to this, I thought maybe it might be a case of the update clashing with another of my plugins? My site uses the following plugins as well, if that sheds any light at all?

Call now button
EWWW image optimiser
GDPR consent cookie
Google analytics
Elementor header/footer
Instagram feed
Mysticky Menu
Ocean Demo Import
Ocean extra
Smart slider 3
Yoast SEO
WP Forms
WP anchor

That’s it I think.

Hello again,

An update with this – the problem is definitely with Elementor. We had to remove the plugin via FTP, as such we have lost all our format on our website ??

We were able to get back into the dashboard after removing it, however as soon as we download Elementor, we get this message, and we are back to square one, unable to access dashboard.

https://www.alba-interiors.uk is currently unable to handle this request.
HTTP ERROR 500

Do you know why this is happening to our site? Its so frustrating as I spent months building the website with Elementor and had no problems at all, it was only when I updated the plugin on Monday that this all started happening?

I fear having to restart and build the website again from scratch with another plugin – any guidance would be welcome.

Thanks.

Hello,

Thankyou for the reply and the compliment, it’s my first attempt at a website on wordpress and was certainly a learning curve!

Yes, I have downloaded Filezilla to follow the instructions, though at the minute our host provided 123 reg are looking into the issue for me to see if they can fix it.

The last thing I want to do is make matters worse with poor/naive attempts at coding to fix the issue!!

Thanks Annie

Hello Jan,

Thankyou for moving it to the relevant section! Yes, I have just posted in both, hopefully somebody can help.

Thankyou.

Hello,

Thankyou for coming back to me. The following are links to some screenshots to show the issue:

https://ibb.co/jMovR7 (screenshot 1)
https://ibb.co/k0Eftn (screenshot 2)

The desktop screenshot (screenshot 2) is correctly showing the customised theme colours (dark grey), but the mobile screenshot (screenshot 1) shows the theme is displayed with an unwanted orange and blue theme. I have no idea how to change this, am I missing something really easy (as I’ve used WP & OceanWP for a couple of months now)?

—————————————————————————————

The separate issue is the website loads on mobile (showing the incorrect orange and blue colour schemes), and when you scroll to the bottom (see screenshot 3) there is an option to switch to desktop view (I pressume which shows correct colours). However when you click this option, a blank broken page loads (see screenshot 4)

https://ibb.co/bwJbzS (screenshot 3)
https://ibb.co/j2dyDn (screenshot 4)

If you could help or suggest anything, that would be greatly appreciated.

Thanks so much.