dozza

Neils

I do have 2 shipping zones configured, which i assume you mean by ‘shipping options’ or ‘shipping Method’? – I don’t see reference to your ‘words’ within Woo Settings – apologies for being pedantic.

But you’re absolutely right – all this site’s ‘products’ are ‘Simple > Virtual’, such as hire fees and donations. I hadn’t though this through clearly – I was wondering why they hadn’t had any customer complaints for the last 6 years. Thanks for easing my panic.

OK. I was worried about WooCommerc being greyed-out but now notice that ”Note: this plugin cannot be deactivated or deleted until the plugins that require it are deactivated or deleted.” – so that explains it.

Hi.

The same issue just happened again at 9:15pm tonight in UK. The client told me she saw a Fatal Error alert in back end. I’ve had the ‘Site expereincing Technical issue’ email as follows (previously it was with Mailchimp for WooCommerce (version 4.1)):
——————
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.5.5
Active theme: Divi Child (version 1.0.0)
Current plugin: Mailchimp for WooCommerce (version 4.2)
PHP version 7.4.33

Error Details
=============
An error of type E_ERROR was caused in line 437 of the file /home/customer/www/stmildredschurch.org.uk/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/class-mailchimp-woocommerce-service.php. Error message: Uncaught Error: Call to a member function get_status() on bool in /home/customer/www/stmildredschurch.org.uk/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/class-mailchimp-woocommerce-service.php:437
Stack trace:
#0 /home/customer/www/stmildredschurch.org.uk/public_html/wp-includes/class-wp-hook.php(324): MailChimp_Service->handleProductMetaUpdated(560365, 21520, ‘_thumbnail_id’, 21522)
#1 /home/customer/www/stmildredschurch.org.uk/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#2 /home/customer/www/stmildredschurch.org.uk/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#3 /home/customer/www/stmildredschurch.org.uk/public_html/wp-includes/meta.php(156): do_action(‘added_post_meta’, 560365, 21520, ‘_thumbnail_id’, 21522)
#4 /home/customer/www/stmildredschurch.org.uk/public_html/wp-includes/meta.php(252): add_metadata(‘post’, 21520, ‘_thumbnail_id’, 21522)
#5 /home/customer/www/stmildredschurch.org.uk/public_html/wp-includes/post.php(262)
————————–

I’ve just checked the site and can see that WooCommerce is still installed and active, but that the plugin can’t be selected with checkbox or deactivated on plugin screen (both are greyed out). What might this signify?

I note that your plugin has auto updated to v4.2.1 when I just checked.

@khungate

I can confirm that WooCommerce had become uninstalled. We had assumed it was caused by the error with your plugin. But it looks like maybe it was the other way around.

We have no idea why WooCommerce became unavailable. The plug folder was still on the server, but not displayed in available plugins.

We had to revert the site to a backup and all is ticking along OK now.

Thanks. I take it we simply add the code to functions.php in child theme?

Yep – just emailed you.

Apologies, i just haven’t had time to implement your suggestion yet but will do hopefully soon

Thats positive. And will they both be able to make edits to a page post-publishing?

@contactjavas – I’ve just checked a few of my site login screens and yes, the issue/conflict appears to have been rectified. Thanks if you were involved in addressing the issue.

OK, i hear you. Your negative review is still up here though, so democracy reigns! Regarding the add-ons, I think they give a good explanation to their business model for these above. I’ve been using 5 years and only use 4 add-ons as that fits the client’s business needs.

I would have read up and done pre-sales enquiries to establish that before purchasing and then inform the client of the expected costs….

@webtoffee – that’s working again now. Thanks for the patch/filter.

@webtoffee I’ve also replied privately (ticket number is 39203) with staging site details for your to examine….

Have you fixed this? It seems to work at your site now. What di you do?

I’m experiencing the same issue – noticed today at this client site

@cipsa _ I concur in that working sites have the following attributes assigned to the Accept All button/link, but missing from the ‘broken’ site…

tabindex=”0″ role=”button” data-cli_action=”accept_all”

(Mac OSX 12.0.1 (Monterey) Chrome Browser Version 97.0.4692.99 (Official Build) (arm64) WordPress v5.9)

Have tried disabling from SiteGround Optimizer:

• Minify the HTML
• Remove Query Strings from Static Resources
• Minify JavaScript Files
• Combine JavaScript Files
• Defer Render-blocking JavaScript

but no change…

• This reply was modified 2 years, 9 months ago by dozza. Reason: Additional information
• This reply was modified 2 years, 9 months ago by dozza. Reason: Additional browser / OS information
• This reply was modified 2 years, 9 months ago by dozza.