douglasi

Dear mike3even: It was everywhere. A whole page of php gobbledygook code was sitting on a bunch of WordPress files in the 6 installations of WordPress I had in subfolders of my GoDaddy site, plus the .htaccess files also had suspicious re-direct code in them. I am checking now to see if GoDaddy tech support really got it all and wondering whether I need to hire a service to keep this from happening again like sucuri.net. I am also not terribly pleased with a remark Bob Parsons once supposedly said at a GoDaddy gathering that “We’re the WalMart of hosting….” Not necessarly a good thing, no? But if their tech support did indeed fix the problem, I will be a little happier. Checking now.

I received more prompt attention by submitting a support ticket through the hosting manager inside GoDaddy and starting the support ticket like this: ‘Please escalate this query as this is a time-sensitive issue affecting a business launch …’ plus mentioning that this attack would lead me to drop GoDaddy as a host. The tech support wrote back within 10 hours and said they’d removed the malicious code but I had to do some other things to plug whatever vulnerability led to the attack. I am still wondering whether it has something to do with GoDaddy and WordPress and whether I should remain hosted there.

In any case, you might try that route instead of going through their phone tech support or home page support.

Doug

Thanks for that link, deepbevel. Alas, I have a half-dozen sites (all subfolders of my main domain) that may be infected. Any opinions, experiences by anyone with paying, let’s see, $189.99 to Sucuri.net to clean-up 2-5 websites. (GoDaddy, my host, said $190 for 5 sites, too.) Yikes.

First time this has ever happened to me and just as I was moving toward a possible business launch using some of these sites.

Douglas