Zubair Zahid (woo-hc)

Hello eskimopies,

Thank you for your reply.

Could you share a screenshot of “Advanced settings” in the Stripe settings?

Also, please clarify where you do see API keys that start with “rk_live” and “sk_live”.
Sharing a screenshot would be helpful, you may hide the characters of API keys.

Looking forward to your response. ??

Hello Manish (mb299)

Thank you for your reply.

Please let us know how it goes with the theme support.
If you need further assistance with WooCommerce, feel free to reply here.

Have a great day!

Hello fixsoma,

Thank you for your reply.

<span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>Could you share images via any publicly accessible image-sharing service? The Google Drive link you shared is not publicly accessible. You may upload images and share the link here using https://snipboard.io.</span&gt;

Also, share URLs of the products that are causing problems with the calculation. This will allow me to reproduce the problem on my end and compare it with your screenshots.

Looking forward to your response. ??

Hello keyspot,

Thank you for contacting WooCommerce support.

I understand the issue. When customers use Google Pay or Apple Pay, the billing details are not stored in the order, unlike other payment methods that enforce the required fields.

Did you modify the checkout form using custom code or plugins? Customizations can sometimes affect how these payment methods handle billing details.

Please edit the affected order and share a screenshot of the order details so I can see what’s missing. please share your site’s System Status Report with me. You can paste it into https://pastebin.com and share the link here.

Also, share your site’s System Status Report by pasting it into https://pastebin.com and posting the link here.

Looking forward to your response. ??

Hello ibl92,

Thank you for contacting WooCommerce support.

I understand you want to edit the “GDPR-text” we have on product pages.

For a better understanding, could share a screenshot with me? You may use https://snipboard.io to upload images and share links here. Once I have a look at the screenshots, I will be in a better position to assist you further.

Also, please share a list of your active plugins, GDPR text may be a plugin feature and not a WooCommere feature.

Looking forward to your response. ??

Best regards.

Hello Ivonne,

Thank you for your reply.

Changing the theme to Storefront and then switching back to Twenty Twenty-Four should not make you reconfigure the Twenty Twenty-Four. But I will suggest making a full-site backup in case something unwanted happens. You may use any popular backup plugin for this purpose.

Please let me know how it goes.

Best regards.

Hello carstensahlthorsen,

Thank you for your reply.

You mentioned setting up MobilePay, PayPal, and WooPayments. Could you share a full-page screenshot of the Checkout page?

I ask because the button labeled “Continue to MobilePay” sometimes changes to “Continue,” and when MobilePay is disabled, it changes to “Continue to PayPal.” This behavior is not how WooCommerce PayPal or WooPayments should function. Normally, all available payment methods should be displayed on the Checkout page simultaneously, allowing customers to choose their preferred option. Here’s an example: Screenshot.

To clarify, I am not requesting wp-admin access, as that would violate forum guidelines. I meant that the website itself is not accessible to me. Here’s a screenshot of what I see: Screenshot.

For the other issue you mentioned, I recommend creating a separate topic. This will help keep the forum organized and prevent mixing different issues.

I look forward to your response.

Best regards.

Hello Ivonne,

Thank you for your reply.

I have reviewed the report you shared and everything looks fine there.

The screenshot you shared is also helpful. It allowed me to inspect product category pages and there I noticed that regardless of which category I chose, all products appeared on the page.
https://thecubanswag.com/categoria-producto/clasicas/
https://thecubanswag.com/categoria-producto/lifestyle/

The expected behavior would be that “Cuba Cuba Cuba” should appear on the clasicas category page and “Fecha Nacimiento Personalizable” should appear on lifestyle category page.

To check whether this problem is related to the Twenty Twenty-Four theme, please switch to the Storefront theme and check the Clasicas and Lifestyle pages again. Let me know when you have switched the theme so I can check again.

Looking forward to your response. ??

Hello bbceg,

Thank you for your reply.

I understand the notice is appearing only for the en_GB version and not for the default version.

I appreciate your time and effort in taking these steps.

I have a test site set up with en_GB on Tastewp.com but strangely I do not see the notice.
Did you make any changes to the site except installing WooCommerce and WooCommerce Stripe plugins?

Please share your test site’s System Status Report with me so can I make sure we have identical sites.
You can paste the report into https://pastebin.com and share the link here. This will help me reproduce the notice and find out what is causing it.

Here are screenshots of my test site for reference:

Best regards.

Hello Make carlos,

Thank you for your reply.

I understand you are facing issue with Scheduled Actions related to WooPayments.

Since we have determined that this problem is related to WooPayments, I suggest we move this troubleshooting to the?WooPayments support forum. Please create a new topic and include this thread’s link so we can review the conversation history if needed.

When you create a new topic, please share your site’s System Status Report.
You can paste it into https://pastebin.com and share the link there.

Best regards.

• This reply was modified 6 days, 14 hours ago by Zubair Zahid (woo-hc). Reason: Rewrite

Hello gracenote,

Thank you for your reply.

To share images with us please upload them to an image-sharing service like https://snipboard.io/ and then share URLs here.

Could you share images of the Plugins page and Dashboard > Updates?

Lastly, I suggest you contact your web host and ask if they are blocking any updates from their end. Some web hosts manage plugins and themes from their end.

Once I have more information, I will be in a better position to assist you further.

Best regards.

Hello antredesign,

Thank you for contacting WooCommerce support.

I understand that new orders are now marked as Paused instead of Processing, and when you try to change them to Delivered, they revert to Paused again. This issue is affecting Klarna payments, and it seems like the process is stuck.

Please edit an affected order and share screenshots of the Order Notes section. This will help me check the backend actions and understand the issue better. You may use https://snipboard.io to upload images and share links here.

Looking forward to your response. ??

Hello thunderbunnyco,

Thank you for contacting WooCommerce support.

I understand that you want to send customers an order link to pay, but the order-pay page does not allow guests to enter billing or shipping details. You also noticed that existing customers cannot update their billing or shipping address after the order is created.

The order-pay page is designed for payment rather than editing order details. When creating an order, you can manually enter billing and shipping information. For existing customers, you can update their details before finalizing the order.

Could you share screenshots of your order-pay page and any issues you’re seeing? You can upload images via Snipboard.io and share the link here.

Looking forward to your response. ??

Hello Ivonne,

Thank you for your reply.

I visited the link you shared and I can see that that product filter is loading the same products all the time. I checked the product source code and noticed that these two T-shirts belong to different categories.

For better understanding, could edit these products and show me the screenshots of the edit page?
I want to see how they are configured and which categories are applied to them. You may use https://snipboard.io to upload images and share links here.

Additionally, please share your site’s System Status Report with me.
You can paste it into https://pastebin.com and share the link here.

Once I have more information, I will be in a better position to assist you further.

Best regards.

Hello jpkarmatech,

Thank you for contacting WooCommerce support.

I understand that after switching from shortcode-based to Gutenberg block-based cart and checkout pages, the term Mehrwertsteuer (VAT) has been replaced with Steuern (Taxes), and the blocks are locked for editing.

To confirm, were you able to resolve this problem?
Please let me know if you need further assistance or have questions.

I appreciate Ahir Hemant and Majeed Raza for their contribution here.

Have great day!