Zubair Zahid (woo-hc)

Hello itakeibuy,

Thank you for contacting WooCommerce support.

I understand that you want to remove or hide “Simple Products, Grouped Products, External/Affiliate Products, Variable Products” from the site menu.

Are you referring to the WP Dashboard or the frontend? Sharing screenshots of the elements you want to remove would help. You can use https://snipboard.io to upload images and share the link here.

Looking forward to your response. ??

Hello Clayque De sousa silva,

Thank you for your reply.

To clarify, you need to make your website publicly accessible so we can have a look at it. Also, it would be helpful if you could share your site’s System Status Report with me.
You can paste it into https://pastebin.com and share the link here.

Looking forward to your response. ??

Hello marcobutz,

Thank you for contacting WooCommerce support.

I understand that you want to customize shipping costs based on customer type and order value.

This feature isn’t available in core WooCommerce, but you can achieve it using the Conditional Shipping and Payments plugin. It comes with a 30-day money-back guarantee and premium support.

Let me know if you have any questions.

Best regards

Hello handmadehome,

Thank you for your reply.

I understand your Jetpack is already connected. If not already tried, I suggest disconnecting and reconnecting it. Sometimes, connection issues can resolved like this.

If the issue persists, go to example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain) and share a screenshot of the page with me. You may use https://snipboard.io to upload images and share links here.

I look forward to assisting your further.

Best regards.

Hello heba0907,

Thank you for your reply.

I reviewed the report you shared and noticed that your site has 76 active plugins, which is quite high and could be causing conflicts.

To troubleshoot, set up a staging site and run a conflict test. You can use the WP Staging plugin to create a staging environment. Please let me know how things go during the test.

Afterward, consider consulting a professional developer to help remove unnecessary plugins.
Reducing plugins will help your site in performance and will have less chance of conflicts.

Looking forward to your response. ??

Hello siwhyatt,

Thank you for your reply.

I understand that orders with a successful “Stripe charge complete” status are later getting canceled despite the stock hold setting is 60 minutes.

Could you share screenshots of the Order Notes from the affected orders? This will help me understand what happened in the backend. You can use https://snipboard.io to upload images and share the link here.

Also, is this happening for all orders paid via Stripe?

Looking forward to your response. ??

Hello keyspot,

Thank you for your reply.

I understand that required checkout fields, including terms acceptance, are bypassed when customers use Google Pay, leading to orders without complete billing details.

This is expected behavior for express checkout methods like Google Pay, which skips the standard WooCommerce checkout form and pulls data directly from the customer’s Google account. Any additional required fields not included in the default WooCommerce checkout will not be captured by Google Pay or Apple Pay.

I recommend performing a conflict test to check and confirm how Express checkout methods behave in the default environment.

Looking forward to your response. ??

Hello kuba6042,

Thank you for your reply.

Disabling all plugins or installing the Storefront Hamburger Menu plugin did not resolve the problem.

You mentioned installing a plugin which is why I thought you had a plugin. Please share your site’s System Status Report with me so I can have a closer look. You can paste it into https://pastebin.com and share the link here.

For checkbox, please make sure you have set the correct pages in the WooCommerce settings.

Please share a screenshot of this page with me. You may use https://snipboard.io to upload images and share links here.

Looking forward to your response. ??

Hello hillbirdle,

Thank you for your reply.

I understand the issue persists on your live site but not on the staging site. This suggests it could be related to caching.

While you wait for Astra support, please share the System Status Reports of both sites so I can compare them and identify possible causes.

Looking forward to your response. ??

Hello Memo

Thank you for your reply.

I understand you are posting this question on Slack. It is the right channel to seek answers related to custom development. This forum is intended for support related to WooCommerce core features and configurations.

Have a great day!

Hello avalmabna,

Thank you for your reply.

We are glad to be of your assistance.

Please don’t hesitate to contact us again if you have more questions or concerns.
We are here to help ??

Best regards.

Hello rakelcita,

Thank you for your reply.

I understand you want to delete all products from Google Merchant Center.

Go to yourdomain.com/wp-admin/admin.php?page=connection-test-admin-page (replace yourdomain.com with your actual domain). Scroll down to the Product Sync section and use either “Delete All Synced Products” or “Cleanup All Products” to remove all products from Merchant Center.

Let me know if you need further assistance.

Best regards.

Hello petergericke2612,

Thank you for your reply.

I reviewed the report you shared and noticed that you have 66 active plugins, which is significantly higher than usual. Please disable all plugins except WooCommerce and Google for WooCommerce, then check if the error persists.

After that, I recommend reviewing your plugins and removing any that are unnecessary. You may also consider consulting a professional developer for assistance.

Additionally, I see that your WooCommerce Database Version is 9.1.4, while WooCommerce is at 9.7.1. Please update the database by going to WooCommerce > Status > Tools and clicking the Update database button.

Let me know how it goes.

Best regards.

Hello thunderbunnyco,

Thank you for your reply.

We are glad to be of your assistance.

If you feel that WooCommerce has been beneficial to your business, we would be truly grateful if you could take a few moments to leave a review.

Your feedback not only supports our continuous improvement but also helps others make informed decisions about using WooCommerce.

Best regards.

Hello wizardoz28,

Thank you for your reply.

Could you please share the complete system status report? You may hide URL and database information but other data will be useful for better understanding your site configuration.

I suspect this problem is related to this issue at Github.
This is based on the fact that your site language is set to “it_IT” but I need to check the complete report to confirm this.

Looking forward to your response. ??