donkeyboy33

Just ran another scan including the diagnostics and sended it to you. Same results, it simply stops running.

Hi Margaret,

Thanks for the tips, i just tried to resend the diagnostics report, hope you received it well.

I’ve tried the IPv4, but the scan doesn’t start, so i set it back to IPv6. After setting the scan back to ‘basic’ i receive the same result. Except it just ‘stops’ a little earlier in the process. It just waits for 5-20 minutes before i receive an error message.

Thanks Erik

Hi Margaret,

Thank you for your reply.
I’ve already enabled the diagnostics, but nothing is showing, it just stops running at a certain point, see screenshot.

Scanning remote results in a direct error:

I’ve sended the diagnostics repot via tools > diagnostics including my username and ticketnumber.

Hope this gives you some new insights.

Thanks.
Erik

Just resended the diagnostics report via Tools > Diagnostics > with my ticketnumber / username.

Hi guys,

Thank you for the fast respons.
I’ve already tried the dubugging mode, but the last 20 lines are just regular scanning lines, unfortunately. Since i’m not sure whether this information is sensitive, i’ve covered the url.

I’ve also set the max_execution_time to 60 and did another scan, same results. See screenshot.

When trying to use the remote scan i receive another error and the scan doesn’t start:

I’ve also shared the diagnostics report with your team via the ‘E-mail activity report’ function on the scan page.

Thanks!

Erik

Thought i could send a PM, but this isn’t the case, is it possibe to share your emailaddress so i can send you some more information? Thanks!

Hi Peter,

Sorry for my late reply, i’ll send you a private message to share some insights.

Thank you!