Donald FALY
Forum Replies Created
-
Hello @mlcshop please are you using a page builder?
Can you please provide more details about your theme? Maybe it is a compatibility issueHello @patriziord
The plugin has been updated. Please install it to solve the mentioned problem.
Thank you.Hello, an update is available. Please update the plugin.
Hello @laboiteare , a new update is available. It fixes the problem mentioned above.
Hello @mino116, did you finally get this to work?
We are currently working to resolve this issue. An update will be available soon.
Hello @patriziord , you are right.
We are sorry you have to deal with this problem.
An update will be available soon and you will be informed as soon as it is available.Hi @mbclick , what kind of products are displayed on the page?
Please can you share a screenshot of the category page?Hello @laboiteare , can you contact our technical support here?
They will provide a solution to this problem.
An update will be available soon.Sorry for the inconvenience, can you test and let me know if the problem is resolved with the new version?
The version 2.31 solves the mentioned problem.
Thanks.An update will be released within the week to fix the bug.
ThanksHey, an update has been released.
Thank youMaybe some products are included in the product list of your first discount and you need to exclude them from the new discount?
You can also submit a ticket here so that we can help you properly.Hello @mino116 ,
If you have created a product list for your discount, in your new discount you have the set the opposite rule you set for the user role discount which will be “If customer role NOT IN {YOUR_ROLE}” AND “If oder products NOT IN {YOUR_LIST}”
See the screenshot : https://prnt.sc/opYXWTDPYNYINow if you also want to exclude products that have sale price and that maybe your product list does not take into account then you have to create a new product list and exclude it also in your new discount by add the rule “If oder products NOT IN {YOUR_LIST_WITH_PRODUCTS_ON_SALE}”.
See how to create the product list : https://prnt.sc/TX6qex0oY0FmYou can click on “evaluate” to make sure it contains the right products.
I hope this will help you.- This reply was modified 2 years, 2 months ago by Donald FALY. Reason: The images don't display