dominikl65

I am marking this topic as resolved as we have not received any new replies. Please let us know if you need our help again.

Hi @wpshushu

Unfortunately, this forum is dedicated to free version only.

For any questions regarding the PRO version, please contact us here:
https://shopmagic.app/support/

Hi @dennisheiden

Please send us a WooCommerce system status. Here’s a screenshot showing how to get it.
Additionally, please provide the address of the page where this is happening.

Hi @softechx7

Thank you for your suggestions, currently our plugin does not have this option.

Dzi?ki?@monstain za pozytywn? ocen? oraz mi?e s?owa!

Thank you! ??

Hi @davidefisciano

Please send us a WooCommerce system status. Here’s a screenshot showing how to get it.

Hi @eliyahna

I am sorry, but I have to redirect this thread to our PRO support. This forum is for the free version, and we are not allowed to discuss topics related to the PRO version.
Please write to us using this form (use the?Pre-sale?option).
Get Support

Hi @calamuchitaportatil0

I would like to confirm to you that this is a deliberate action by our plugin.

Hi @calamuchitaportatil0

The way WooCommerce works is that it saves the values from the last order. If a customer bought a product yesterday and filled in the first name and surname, then these will be saved in their account (profile). If the admin deactivates these fields with the FCF and the customer shops again, then the values from the new order will overwrite the old fields in the profile. But the first name and last name fields have no value, so they will overwrite the previous settings with empty values.
But this is not a bug because the purpose of the plugin is to disable the unnecessary field.

Hi @rarcher30

May I ask on what event exactly do you need for product fields to be sent to Google Sheets?

Hi @kalinprod

May I ask you to send me an example of this? I would like to test your scenario on my test environment.

Hi @draftkits

May I ask you to try this code instead of the one I posted earlier?
.single-product .cart script{
display:none!important;
}

Hi @draftkits

I’ve checked what it looks like in terms of CSS styles on your site and there’s a line like this thrown in at https://monosnap.com/file/RzfnLxESzwLrGRViI6C9l2E29ncgo1.
Apply this CSS code and the code will disappear:
.single-product .cart script{
display:hide!important;
}
You can add the CSS code to the Appearance →Customize →Additional CSS tab.
It would be worth testing/modifying this style, so it doesn’t interfere with other information on the page.

Hi @calamuchitaportatil0

The plugin does not remove anything. The plugin disables the field.
If the field is deactivated, the customer will not complete it, because there is no way to do so. If the site admin turns it back on, the field will be empty because the customer has not completed it.
The plugin does this on purpose, but does not delete anything.