DNutbourne

Hi,

Has the site ever been cloned using our UpdraftClone service (e.g. for temporary development)?

Are you using the latest version of the plugin?

Hi,

The function and extension mentioned in these errors/warnings is only used if available (UpdraftPlus checks for the extension first).

As such, in PHP 8, the function will never be called and the plugin will still be compatible. The functions are kept to allow for compatibility with older versions of PHP.

Best Wishes,
Dee

Hi,

Apologies for the delay.

Please could you remove the https:// and bucket name from the S3 endpoint setting? These are added automatically based on the other settings.

Does this allow the connection to succeed?

Hi,

From the log, it appears that the backup is being killed off very quickly (within a couple of seconds). Please could you ask your server admin/hosts to check the PHP timeout configuration, and the PHP error logs for any errors which may be logged?

If possible, please could you send us some more log examples? I would recommend using a service such as pastebin to upload the logs themselves and posting the link here

Hi,

I will make a note of this for our developers. However, I’m afraid that I cannot guarantee anything at this time.

Hi, Apologies for the inconvenience.

We recently contacted you via your support ticket on the 13th December to try and resolve the situation. Did you receive that email?

Best Wishes,
Dee

Hi,

Are any scheduled tasks running on the site?
You can check this by installing the free WP Crontrol plugin, and checking the scheduled events list under WP Admin->Tools->Scheduled Events.

Do manual backups run correctly?

Hi,

Apologies for the delay in replying.

Either of these approaches would work, but have slightly different results.

The first will only run the UpdraftPlus backup task, and does not require the schedule to be set in the UpdraftPlus settings.
The second will ensure that all scheduled tasks will be run.

Hi,

I will pass this request back to our development team.

However, I’m afraid that I can’t guarantee a release at this time.

Best Wishes,
Dee

Hi,

Thank you, I will pass this on to our development team.

Best Wishes,
Dee

Hi,

Apologies for the inconvenience.

Changes to the UpdraftPlus version of the AWS SDK have resulted in conflicts with a number of other plugins.
This appears to have been due to issues in how namespacing has been implemented on these plugins.

I will pass the name of this plugin on to our development team, who are investigating this further.

In the meantime, I would also recommend contacting the developers of the other plugin and asking them to also investigate.

Best practice for plugins loading libraries etc., is to only load the library at the point where it is strictly needed.
(For example, UpdraftPlus only loads the S3 library just before contacting AWS).
It appears that the other library is loading its code on all page loads, including other plugins’ admin pages.

Best Wishes,
Dee

Hi,

Apologies for the delay.

I have reproduced the issue and logged a bug report now.
We will hopefully have a fix released soon.

Hi,

Apologies for the delay.

We are running some tests now, and I will update you when these are complete.

Please could I just check, are all translations on the site fully up to date?
You can check for translation updates in the WP Admin->Updates page.

Hi,

Does the error still appear if you add the line suggested by my colleague above?

If you know the full path to the zip binary, you can also use the above line to set the path to that file (by entering the full path after the comma.

Hi,

Apologies for the delay.

I have been informed that there is an issue in the documentation.

Please could you update your script to the following:

define('UPDRAFTPLUS_CONSOLELOG', true);
define('DOING_CRON', true);
require_once('wp-load.php');
do_action('updraft_backupnow_backup_all', array('nocloud' => 0));

This will allow the upload to remote storage.

I will also update the documentation.

Apologies again for the inconvenience.