dnikod

Hello @grola

Yes, the version in question was 2.3.11, it got updated to 3.0.0 two days ago.

Regards,
Danijela

Hi @omarfpg

The UPS Live Rates plugin failed to display the rates and it marked everything as in-store pick up, but was still collecting the shipping data. This marked items as for sale in the country and WooCommerce added VAT. The update of the UPS plugin resolved the issue.

Hi @shameemreza

I resolved the issue, it was another plugin that caused Woo to behave this way. Thanks for reaching out!

Hi @WojtekPS

I have an update regarding this issue, in case that anyone else has a similar problem. After reading into your documentation, I have found a part which specifies that your plugin supports the declared value insurance (Insurance paragraph):
https://octolize.com/blog/what-affects-the-ups-rates-in-ups-woocommerce-plugin/

I found this option in the settings and set it up, and it seems as that corrects the shipping costs:

https://ibb.co/KDFnCng
https://ibb.co/6NwDYKC

Considering the amount declared, the discrepancy is minimal, especially for the UPS standard shipping, which I believe is acceptable.

Cheers!
Danijela

Hi again

In order to insure the packages that are over 100 CHF worth (in case that they get lost), we need to declare this value. This is the case with UPS in Switzerland, I’m not sure about other countries. I believe that we will have to opt out for another plugin that covers this option.

Thanks for your help!
Danijela

Hi @WojtekPS

Thanks for the feedback, this actually helped. I tried turning on and off the additional surcharges and I understood why the rates don’t match. As you said, when I don’t input additional details, the shipping rate matches. The problem is that when I add the declared value, it changes the rate. Here are the screenshots:

https://ibb.co/kxCcHf2
https://ibb.co/NLFRqXD

Does this mean that the plugin doesn’t fetch the value of the package from the webpage for the declared values, is this counted as an additional surcharge? Would it be fixed if I purchase the PRO version of the plugin?

Cheers,
Danijela

Thank you for your feedback. I already contacted UPS and they checked. The rates that I get on the official UPS page (CHF 34,55) are the correct ones, and they claim that the lower rates displayed on our online shop come from an error in the plugin. I’m not sure what to do at this point, but I really need to resolve this issue ASAP, since it affects us with every order.

if you have any additional advice, I’m open to it.

Hi @grola

The rates are always showing, but incorrect, that’s why I thought that it is not fetching the live rates at all maybe – since I still have the error displayed.
I checked on the UPS shipping webpage today (while logged in), and one package should cost CHF 34,55 with UPS Standard Shipping. However, on the webpage displays CHF 21,95. The API request and reply are specifically from that one part that should be shipped (the other ones also don’t match pricing from the UPS webpage). I have all measurements and the weight of the package, and I checked the settings many times until now.
I also tried changing the weight from 2kg to 10kg, on the extreme side to see if the rates change, and there was no change.
Also, there’s this part in the report:
“Code”: “110971”,
“Description”: “Your invoice may vary from the displayed reference rates”

Does it mean that there is something wrongly set up?
Thanks for looking into the issue!

Hi Amir

Thanks for your reply. Here is an example video:
https://veed.io/view/4c478c36-fdc8-46de-94c0-8420fd278903

As you can see, the first one enabled was “backorder” tracking the stock amount and it displays fine. When I switch to “in stock” option, it doesn’t show anything. In stock shows only when I track the stock amount, but then it is also displaying the amount of items in the stock, which I wouldn’t like to display. Did I do something wrong or did I misunderstand the widget features?

Best,
Danijela