ITCS

I have already sent 2 emails to your support email address [email protected]

The first email was sent yesterday.

Why is it so difficult to have your support, you were not like this?

Hi,

Can you please share a support URL?
There is nothing in my account https://wpfactory.com/my-account/

Also, due to the fact that this is a requirement for an e-commerce platform, if you cannot solve it, the plugin is useless for us.

• This reply was modified 4 years, 9 months ago by ITCS.

Hi,

I am still waiting for your response to my email. Please note that this is an urgent issue for us.

Thanks

I’ve sent you a message through your contact form because there is no support forum on your site.

Also, the attributes have nothing to do with the stock status.

• This reply was modified 4 years, 9 months ago by ITCS.

Sure, I will go through your website.

Thanks.

I already have the pro version, but I am not sure that this is supported. Can you please help?

Also, I have one more ticket regarding the out of stock variations. Could you respond there too?

Thanks.

Hi,

No, the XML should be 1 record (product) for each color and all its available sizes. i.e. Blue>S, M, L, etc.
RED>S, M, L, etc.

Hi,

Exactly this way yes. I understand, but what I want is to have the records separated by color and each record to have all the available sizes.

Could you please respond to my post?

I need to solve this ASAP

Thanks.

The filter products by attributes seem not to work properly.

Hi,

This has solved my issue partially. I now have the products separated by color and size, what I need is to have only the products separated by color and all the available sizes for each one.

For example, RED color, available_size s, m, l, etc.. .

Hi,

Yes, the issue is resolved.

Thanks.

Hi,

I have sent a report today and mentioned my username dimath99.

Thanks.

Any update regarding this bug?

Thanks.

It seems to work fine now, but what will happen on the next WordPress update? This cannot be considered as a permanent solution.

Also, I activated the Cloudflare and the connectivity issue came up again.

“wp_remote_post() test back to this server failed! Response was: 503 Service Unavailable
This additional info may help you diagnose the issue. The response headers we received were:”