Pete (a11n)

Great! I’m happy to hear that.

Feel free to follow up for anything else.

• This reply was modified 8 months, 3 weeks ago by Pete (a11n).

Hello there!

Thank you so much for providing the site URL.

I was able to look into the issue and I think I might have pinpointed the problem.

The page that is timing out has an amazon ad (here’s a partial link – https://ir-na.amazon-adsystem.com/e/ir?t=gutternaut-20) that keeps loading and times out after ~90 seconds. You can try to open it for yourself to see that it doesn’t load (make sure you open it in a browser without an ad blocker). It’s probably why the critical css generation fails. I checked some other pages, but none of them have this problem.

If possible, could you try disabling the amazon related ad script on your site and see if generation works? If you can’t get it to work, I would advise you remove the script as it’s broken.

Have a great day!

Hey @nazar78 just jumping in to mention that we released Jetpack Boost 3.4.4 today. Could you try updating to that version to see if the site is still slow?

• This reply was modified 9 months, 2 weeks ago by Pete (a11n).

@defoi hey! Thanks for the follow up.

Happy to hear that!

And thanks again for the report, I really appreciate it.

Version 3.4.3 has been released.

It addresses an incompatibility between the way WP Optimize’s CSS Minify loads files and Jetpack Boost.

@spollock, @defoi could you folks please update Boost to 3.4.3 and try enabling it on your websites?

Quick update – we have identified the cause for this. A release with the fix is coming.

Thanks for the reply @defoi

Could perhaps share your website URL as well? You can use the link I provided in my previous reply if you wish for it to remain private.

Cheers!

Hello there!

I really appreciate you taking the time to open a ticket. I want to make sure issues like this don’t happen.

In order to figure out what exactly broke for you, could you please post your site URL here so that me or someone from my team can have a look?

If you want it to remain private, you can open a ticket via this contact form:

https://jetpack.com/contact-support/?rel=support&hpi=1

If you do that, please include a link to this thread.

Looking forward to investigating further!

Cheers ??

Closing this as the issue has been resolved.

Hey @moinmunna!

This is great news – thank you!

@dvalilis thank you for the screenshot!

Sorry to ask you again, but could you write CriticalCSSGenerator in the console and give us a screenshot of the whole line that shows up?

This will not share anything sensitive, it will just give us information about the code we use to generate critical css with.

Hello there @claudiopisu!

Can you make the screenshot visible? It currently requires access.

@ivie hey!

Do you recall if you were working across multiple tabs (for example, adding/editing content in one tab, while the generation was happening in another) and WordPress prompted you to log in?

The reason I’m asking this is, because of the warnings in the screenshot you provided – there are references to the log-in prompt, so that suggests to me that you are getting logged-out. Whether that’s because you’re manually logging-out, or WordPress’ session expires and prompts you I’m not sure.

Please note, that if you’re logging out in a tab, while the generation process is running in another, this will break it. While it is running, you need to be logged in until it finishes.

You should actually be getting a 403 if that is the case. The screenshots note 404, so this is something else.

I’ve noted this and we’ll see what improvements can be incorporated, so this doesn’t happen in the future.

• This reply was modified 11 months ago by Pete (a11n). Reason: update wrong assumption

hey @studiose!

After doing what @alinclamba suggested, could you also type CriticalCSSGenerator in the console and make a screenshot of the result? To do that, click right next to the > symbol and paste in the word exactly as written.

This would just tell is if the code that is used to generate the critical css is functioning correctly. If there’s a red error message, that means it’s broken and something might be preventing it from getting loaded.

Ideally, you should be seeing this – https://share.cleanshot.com/W7Yjd2dT

• This reply was modified 11 months, 1 week ago by Pete (a11n). Reason: update image link

Hey!

Could you try disabling and enabling the plugin again?

Hopefully that helps!