digitalwindow

Hi Nick,

Thanks for a very good suggestion. We will put it in our backlog for next major release. But for now we are only supporting one column/row.

Regards,
Digitalwindow

Hi Lucy/Kerry,

Just wanted chase with the ticket. Do you still have the problem?

Regards,
Digitalwindow

We also tested it on the page as you had issue with using the shortcode. But that works fine too.

Hi, we have been trying to replicate your issue, but got no luck.

I have attached the screen shots after uploading and using the widget.

Is there any other details you can provide so we can help you further?

Regards,
Digitialwindow

Right,

What it means is the product feed you have, they don’t have any image and description.

Can you send us the csv you are trying to upload so we can verify the error.

Always happy to help.

Thanks.

Hi Kerry,

I believe you are one of your publisher. Therefore may I ask you to call the client services and open a support ticket please.

Also, send us the csv you are using to upload, so we can track down the error.

Cheers.

Hi, can you send the csv file you are trying so we can test in our end.

Thanks.

If you like the plugin, may I humbly request you to write a review for it.

I hope it will not take too long of your valuable time.

Jazakallah Khair.

Hi Marek,

To understand the issue clearly we need to know your server resources. i.e OS, wordpress version, mysql version etc.

Seems you are using mariadb, which the plugin is not tested with.

Thanks for the code improvement tips on your second commit. This will be reflected on our next release of the plugin.

Please try the plugin with mysql database and let us know if you still have the issue.

Thanks.

Hi marekkaczanowicz,

Thank you very much for your support ticket.

We will update and release a fix very soon.

Regards,
Development team,
Digital Window Ltd

Strange! is there anyway you can create a test account for digitalwindow so we can debug for you.

We are happy to do that.

OOPS I did it again as I am in the office.

But please let me know.

This is the account my team (of 5) is using to develop plugin.

Hi Andrew,

Thanks.

So what about the review you have deleted? May I ask what was wrong with it? Shall I get it back?

The only wrong thing I can think of replying to support ticket from the digitalwindow account by mistake, later I realized but didn’t find any option to correct it.

Also, I know for sure people are using that plugin but active installs are still 0. May I also ask why is that?

Thanks.

Sure bro,

Please send me your csv. I can see the timetable there.

I released tag 1.2 today with some updates. Can you please do the same. Remove the plugin and re-install it.

To be honest, I don’t see a proper use case for shortcode for daily timetable in post or page.

If you need it, I can make it for you though.

Remember me in your dua bro.

[ redacted, support is not offered via email, Skype, IM etc. only in the forums ]