Diego B

Hi @henrydunbar
Hope you’re doing well.
I’m sorry that you are experiencing inconveniences, and I do understand how this can be frustrating.

As you mentioned the option is set correctly:
WooCommerce –> Settings –> Tax
Display prices in the shop and Display prices during cart and checkout
If both are set to “Including Tax” we’ll need to take a look on your staging site to look for the root of the problem.

To do this contact us at WooCommerce.com > My Account > Support.
You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there and is safe to share sensitive data as staging credentials .

Best,
Diego

Hi @dscp8g
Thanks for reaching out to us.
I can understand your concern regarding this.

For checking the tags of your site created by the plugin you can use the Chrome extension “Pinterest Tag Helper”
Open Chrome and go to the site you want to check the tags.
Navigate on your site:

Visit a Page
Visit a Category Page
Add product to Cart
Place a dummy order.

If all events are showing with no errors, you should contact Pinterest Support or maybe wait until the Tag Health is updated.

Add to cart, checkout event errors go away when a “user” adds an item to the cart and a successful checkout is completed.
You can do this yourself to clear up these errors or wait until a customer does this process.

Best,
Diego

Hi @waxaddict
hope you’re doing fine.

For checking the tags of your site created by the plugin you can install the Chrome extension “Pinterest Tag Helper”
Open Chrome and go to the site you want to check tags.
Navigate on your site:

Visit a Page
Visit a Category Page
Add product to Cart
Place a dummy order.

In all the above steps you’ll see an “… event was sent successfully” if no errors were found on the tag. (To see the message you must click on the tag helper icon in the browser extensions section)

Add to cart, checkout event errors go away when a “user” adds an item to the cart and a successful checkout is completed.
You can do this yourself to clear up these errors or wait until a customer does this process.
If all events are showing with no errors, you should contact Pinterest Support or maybe wait until the Tag Health is updated.

Hope this helps!

Thank you,
Diego

Hi @cpfenlason hope you’re doing fine.
I’m sorry that you are experiencing inconveniences, and I do understand how this can be frustrating.

I took a quick look to your staging site and noticed that you have several tag manager plugins, this could be causing an conflict and provoking the 102 error you were receiving.

I couldn’t finish the on boarding due to your staging site account is already claimed on Pinterest. We’re working on skip this step an proceed with more tests.

I need to ask you please be so kind to open another ticket to properly follow it up?

Again, I understand your concern and I am sorry for the inconvenience caused to you by this situation!
Best,
Diego

Hi @camilo517
Hope you’re doing well.

As you mention if there is no image set for the variation the feed uses the main product image.
Please follow this steps to restart your feed ingestion.

1. Go to Settings tab on “Marketing > Pinterest”
2. Disable “Enable product sync” and save
— At this point no feed should be present on /wp-content/uploads and no Scheduled actions related to Pinterest —
3. Enable “Enable product sync” and save
4. Feed should be recreated and will be updated on Pinterest account on the next 24hs

Please let us know if this helps
Best,
Diego

Hi @zilverbeuk
Hope you are doing well!
I’m sorry that you are experiencing inconveniences, and I do understand how this can be frustrating.

Try to check the following link conflict test on a Staging site, could be some plugin or even the Theme you are using. We need to isolate the problem first.

If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Best,
Diego

Hey @derpetze
Hope you are doing well!

Which version are you using of the plugin?
And when it started to failed?

Best,
Diego

Hi @strarsis
thank you for your feedback.

We’ll let you know once the ticket is solved.

Best,
Diego

Hi @spottedpaint
Hope you’re doing fine.

Yes that edit on the set cookie headers would make all the gateways that work with redirect unavailable. No need to have it on our documentation.
Thank you for your collaboration, your comment can help anyone else that faces a similar issue.

There is documentation that could clarify:
https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Set-Cookie/SameSite

Best,
Diego

Hi, @theaizen

we can only correct the obvious mistakes in the provided snippet.
Haven’t tested in order to figure out if it actually resolves the problem since we are not supporting that compatibility.

Attached a snippet which would actually do, what the developers who wrote it wanted it to do.

<?php
if ( ! function_exists( 'wc_amazon_apa_remove_checkout_message' ) ) {
	add_action( 'wp_loaded', 'wc_amazon_apa_remove_checkout_message', 15 );
	function wc_amazon_apa_remove_checkout_message() {
		/* Bail early if amazon payments advanced is not enabled. */
		if ( ! function_exists( 'wc_apa' ) ) {
			return;
		}

		/* Grab the gateway's instance. */
		$amazon_gateway = wc_apa()->get_gateway();

		/* Remove and add actions as needed. */
		remove_action( 'woocommerce_before_checkout_form', array( $amazon_gateway, 'checkout_message' ), 5 );
		add_action( 'yith_woocommerce_checkout_payment', array( $amazon_gateway, 'checkout_message' ), 5 );
	}
}

Best,
Diego

Hi @spottedpaint
Hope you’re doing well,
the fix for this issue will be in near future release.

Thank you for your collaboration.
Best,
Diego

Hi gamethrall,
the steps you’ve mention that already try are the following?

1. Go to Settings tab on “Marketing > Pinterest”
2. Disable “Enable product sync”
3. Enable “Erase Plugin Data” and Save
4. Go to Connection tab on ?”Marketing > Pinterest”
5. Disconnect your account by clicking on “Disconnect”?
6. Deactivate and uninstall “Pinterest for WooCommerce”
— At this point no feed should be present on /wp-content/uploads, no settings on the table wp-options, no Scheduled actions related to Pinterest and no feed registered on Pinterest—
7. Install again “Pinterest for WooCommerce”
8. Restart the Pinterest onboarding?
9. Wait 24hs until Pinterest approve the catalog?`

Best,
Diego

Hi weibin0227,
thank you for asking.
At this moment Pinterest for WooCommerce plugin does not support WPML plugin.
Brief explanation, WPML creates a new instance for the product in a new language, but Pinterest plugin creates the feed using the default product language.

Best,
Diego

Hi Em,

Please follow this steps to restart your feed ingestion.

1. Go to Settings tab on “Marketing > Pinterest”
2. Disable “Enable product sync”
3. Enable “Erase Plugin Data” and Save
4. Go to Connection tab on ?”Marketing > Pinterest”
5. Disconnect your account by clicking on “Disconnect”?
6. Deactivate and uninstall “Pinterest for WooCommerce”
— At this point no feed should be present on /wp-content/uploads, no settings on the table wp-options, no Scheduled actions related to Pinterest and no feed registered on Pinterest—
7. Install again “Pinterest for WooCommerce”
8. Restart the Pinterest onboarding?
9. Wait 24hs until Pinterest approve the catalog?

Please let us know if this helps.
Regards.
Diego

Hi mrsmith11,

button display options are available on WordPress you need to navigate to WooCommerce –> Settings –> Payments –> Amazon Pay

Scroll down to “Display options” there you’ll have some button options.

Please let me know if this helps you.

Best,
Diego