Dhanush

Hi @forcesail ,

I hope this email finds you well. We sincerely appreciate your positive feedback and value your engagement with us.

Regarding the query you raised about coding, I’ll consult with my team to gather more detailed information and ensure we provide the best possible solution.

In the meantime, could you kindly share the HTML code you’re currently using within the [qsm_link] shortcode? Additionally, please include an example of its implementation. This will help us focus on the exact section you mentioned and work on removing the esc_html function from qsm_quiz_link_shortcodes as per your specifications.

Thank you for your time, cooperation, and patience. Please let me know if you have any further details or questions to share.

Best regards,
Dhanush

Hi @jezykjurek ,

I hope this email finds you well.

Thank you for reaching out regarding the issue you are encountering with the QSM plugin. I understand the situation, as I faced a similar problem previously. To resolve this, please follow the troubleshooting steps below:

1. Navigate to the Result Pages section in the quiz you have created.
2. Open the result template you have created.
3. On the right side of the quiz settings panel, locate the field labeled “Or, redirect the user by entering the URL below” in the last column.
4. Ensure this field is empty—do not input any URL or undefined text. You can refer to this screenshot for clarity: Screenshot Link.

By making these adjustments, you should no longer encounter the “Invalid Request” error. The result page will display correctly and save the results in the database as expected.

Please let me know if these steps resolve your issue or if you need further assistance with any aspect of the QSM plugin. I’m here to help!

Thank you for your time and cooperation.

Best regards,

Hi @dnsss ,

I hope this email finds you well.

We conducted thorough testing of QSM using the same plugins and add-ons provided from your end but were unable to replicate the warning you mentioned. Additionally, the debug log did not show any errors.

For your reference, here is a screencast demonstrating how we replicated the section on our end without encountering any PHP warnings: View Screencast.

We completely understand if sharing the quiz URL feels uncomfortable due to security concerns. However, our priority is to resolve this issue for you as quickly as possible. If you prefer not to share the URL here, please feel free to reach out directly through the QSM support thread.

Thank you for your time and cooperation. We look forward to your thoughts and will assist you further as needed.

Best regards,
Dhanush

Hi @marc73 ,

I hope you’re doing well. I apologize for the delay in responding and thank you for your prompt and detailed reply regarding our support.

I trust that the issue has been addressed in the support thread. We appreciate your cooperation and patience in providing the necessary information to help resolve it.

As the matter now seems resolved, I will go ahead and mark this issue as closed. If you require any further assistance or have additional questions, please don’t hesitate to reach out to us. We’re here to help you achieve your goals, including any assistance with the QSM plugin for your quiz.

Thank you once again for your time and cooperation.

Best regards,

Hi @dnsss ,

I hope this message finds you well. Thank you for your prompt response and for providing information about the active plugins in use.

We understand that sharing the URL may be sensitive for security reasons. I’ll discuss this matter with our development team to see if we can replicate the issue without accessing the URL. If any additional steps or adjustments are needed on our end or if further information is required from you, I’ll be sure to keep you updated.

Thank you for your time and cooperation.

Best regards,
Dhanush

Hi @deon-b ,

I hope you’re doing well! My apologies for the delay in responding, as we’ve been experiencing a surge in support requests.

Thank you for your patience, and I appreciate your acknowledgment of the form we created for collecting emails, names, and messages. I’m glad it’s been helpful for you!

Regarding the two queries you shared, I’m pleased to inform you that we have a solution, complete with a video tutorial. I encourage you to check out the following video, which provides a clear, step-by-step guide on adding files to meet your requirements:

https://www.youtube.com/watch?v=7iHZw9ZFo-s

Please don’t hesitate to reach out if you need further assistance with any part of this process. We’re here to help!

Thank you again for your patience and cooperation.

Kind regards,
Gutena Support Team

Hi @shridsan2010 ,

I hope this message finds you well, and thank you for sharing the website URL.

Regarding the addition of a mobile menu for desktop view, I appreciate your insights. I’m pleased to confirm that this can indeed be achieved. To enable this functionality, please follow these steps:

Go to Settings > General Settings.
In the Breakpoint field, enter a value of 8000px and save the changes.
This adjustment will ensure the mobile menu appears on both mobile and desktop views as desired.

Please feel free to reach out if you need any further assistance with these changes or any other adjustments.

Thank you for your time and cooperation.

Best regards,

Hi @c3media ,

I hope you had a wonderful weekend.

Thank you for reaching out. At the moment, we do not offer the specific feature you’re requesting. However, we have an active development team working on enhancing our platform, and we will treat your request as a feature suggestion. Our team will certainly consider adding this functionality in the future.

In the meantime, we do offer a Pro Plugin, which may meet some of your needs. For detailed instructions on how to install the Pro Plugin, please refer to the following documentation:
https://gutena.io/how-to-start-with-gutena-forms-pro

Please feel free to reach out if you have any further questions or if there is anything else we can assist you with.

Best regards,
Gutena Support Team

Hi @casper99 ,

I hope this message finds you well. I would like to sincerely apologize for the delay in addressing your support request. Due to an unexpected increase in support tickets and some technical issues on our end, we unfortunately missed your thread. We truly regret any inconvenience this may have caused.

I’m happy to inform you that our support processes have been improved, and we are now actively addressing all outstanding issues. After replicating your concern with version 4.2.0, we have verified that the settings are now functioning properly with the plugin.

To ensure a smooth resolution, I kindly ask you to submit a new support thread so our team can respond promptly. Additionally, I recommend following the steps below to check for any plugin or theme conflicts:

1. Install and activate the Health Check & Troubleshooting plugin.
2. Enable Troubleshooting Mode to prevent any disruption to your site.
3. Switch to a default WordPress theme (such as Twenty Twenty).
4. Reactivate your plugins one by one, testing after each reactivation.
5. Identify and report any conflicting plugins or themes.

If you encounter any conflicts, please let us know, and we will assist you further.

Thank you for your patience and understanding. We truly value your cooperation in resolving this issue and are committed to providing you with a positive experience moving forward.

Warm regards,
Dhanush

Hi @dnsss ,

I hope this message finds you well, and I apologize for the delay in my response.

Our development team is actively working on resolving the issue you’ve reported. To help us proceed efficiently, they have requested some specific information from your end, including:

• The quiz URL
• Server details
• A list of active plugins

Providing these details will enable our team to replicate the issue accurately, allowing us to implement a timely fix.

Thank you for your cooperation. We look forward to hearing from you soon.

Best regards,

Hi @raeevy ,

I hope this message finds you well. Thank you for sharing the recent screenshot, which provided us with valuable insights. We truly appreciate your efforts and attention to detail.

After discussing with our QSM team, we’d like to inform you that the ‘question_order’ column is currently maintained for legacy purposes and is not actively used at this time. However, if you’re considering using this feature for a specific purpose, we’d be interested to learn more about your requirements.

Please share any details on how you intend to utilize this feature. This information will help our development team better understand your needs and consider adding this functionality as a future enhancement if it aligns with our roadmap.

Thank you again for your time and collaboration. We look forward to your feedback.

Best regards,
Dhanush

Hi @c3media ,

I hope you’re doing well.

Regarding your recent request to implement a code snippet button that opens a tab with a GET parameter, I appreciate your approach to enhancing functionality. However, I’m sorry to inform you that we currently don’t offer this feature.

Please feel free to reach out if there’s anything else I can assist you with.

Thank you for your understanding.

Best regards,
Gutena Support Team

Hi @peter0013 ,

I hope you’re doing well.

As we haven’t received any response from your end, we will proceed with marking this ticket as resolved. However, please don’t hesitate to reach out if you have any further questions or need additional assistance.

Thank you for your time.

Best regards,
Dhanush

Hi @casper99 ,

I hope you’re doing well.

As we haven’t received any response from your end, we will proceed with marking this ticket as resolved. However, please don’t hesitate to reach out if you have any further questions or need additional assistance.

Thank you for your time.

Best regards,
Dhanush

Hi @alivepro ,

I hope you’re doing well.

As we haven’t received any response from your end, we will proceed with marking this ticket as resolved. However, please don’t hesitate to reach out if you have any further questions or need additional assistance.

Thank you for your time.

Best regards,