Dhanush

Hi @libertar ,

I hope this message finds you well. Thank you for your prompt response and for providing the useful information. I greatly appreciate your cooperation.

To ensure we can better assist you, could you kindly confirm if you are using an SMTP setup for sending emails? Additionally, it would be extremely helpful if you could provide a screenshot of the email page, as this will allow our development team to replicate the issue more effectively.

Thank you once again for your time and support.

Best regards,

Hi @kiikiikii ,

I hope this message finds you well. My apologies for the delayed response, and thank you for your patience.

We appreciate you bringing to our attention that the demo links in the plugin direction were broken. To ensure the issue has been resolved, could you kindly try submitting the requested details once more and verify if everything is functioning as expected?

Thank you for your cooperation and time. We truly value your input and are committed to providing a seamless experience.

Best regards,
Gutena Support Team

Dear @forcesail ,

I hope this email finds you well. Please accept my apologies for the delay in getting back to you.

I truly appreciate the effort, time, and dedication you’ve invested in this section over the years. Your hard work has not gone unnoticed, and we are grateful for your collaboration and continued support.

The information you provided has been forwarded to our development team for review. They are currently assessing the issue you raised, and we will implement a suitable solution to address your concerns with the quizzes.

I will keep you updated as soon as we receive feedback or additional details from the team.

Thank you once again for your cooperation and patience.

Best regards,
Dhanush

Hi @dadrian50 ,

I hope this email finds you well.

Thank you for taking the initiative to explore solutions and implement them successfully. I truly appreciate your efforts in ensuring the smooth functionality of the \boldmath section, which is now working flawlessly.

Please let me know if you require any assistance or additional information regarding any aspect of the QSM section. We are here to support you and ensure the quiz meets your expectations seamlessly.

Thank you for your time and cooperation.

Best regards,
Dhanush

Hi @libertar ,

I hope this email finds you well. I apologize for the delay in responding.

Regarding the issue you encountered in the QSM section, I would like to suggest a few steps to help resolve it:

1. Please re-save any questions in the quiz and check if the issue persists.
2. If possible, kindly provide us with the quiz URL so we can replicate the issue on our end.

Additionally, I would like to know if your website is using any caching plugins. If yes, please let us know the name of the plugin you are using.

We are currently discussing this matter with our higher-level team, and with the additional information you provide, we will attempt to replicate the issue and share a suitable solution as soon as possible.

Thank you for your cooperation and patience. Please feel free to reach out if you have any questions or need further assistance.

Best regards,
Dhanush

Hi @libertar ,

I hope this email finds you well. Apologies for the delay in my response.

Thank you for sharing the error logs—they have been incredibly helpful in enabling us to replicate the issue more accurately. I have forwarded the details, including the error logs, to our development team. They are currently reviewing the matter, and we aim to provide a solution as soon as possible.

We appreciate your patience and cooperation throughout this process. If you have any further questions or updates to share, please don’t hesitate to reach out.

Best regards,
Dhanush

Hi @hbk747 ,

Thank you for reaching out, and I hope this message finds you well.

Regarding your query about restricting quiz access to logged-in users, I’m happy to share that this feature is available in the plugin. Here’s how you can enable it:

1. Navigate to the plugin’s Settings.
2. Open the Quiz Default Options tab and go to the General section.
3. Scroll to the bottom of the page and find the User Access setting.
4. Enable the option Allow only logged-in users to access the content and save the changes.

Once enabled, this option ensures that quizzes can only be accessed by logged-in users.

I hope this helps you configure the desired functionality. If you have any further questions or need assistance, feel free to reach out.

Thank you for your time and cooperation. Wishing you the best with your projects!

Best regards,
Dhanush

Hi @forcesail ,

I hope this message finds you well, and I apologize for the delay in getting back to you.

Thank you for your valuable input and suggestions. After a detailed review, we have implemented a solution that adheres to WordPress standards.

While we cannot remove the esc_html function from the qsm_link shortcodes due to WordPress requirements, we have decided to replace it with the wp_kses_post function. This change ensures compliance with WordPress guidelines while addressing the intended functionality.

For your reference, here are the updates:

if ( ! empty( $target ) ) { return “<a href='” . esc_url( $permalink ) . “‘ target='” . esc_attr( $target ) . “‘ class='” . esc_attr( $class ) . “‘>” . wp_kses_post( $content ) . ‘</a>’; } else { return “<a href='” . esc_url( $permalink ) . “‘ class='” . esc_attr( $class ) . “‘>” . wp_kses_post( $content ) . ‘</a>’; }

File Path: \quiz-master-next\php\shortcodes.php

The updated code can be added to the specified file path. This modification will be included in the upcoming plugin update

We sincerely appreciate your cooperation and support throughout this process. If you have any further questions or feedback, please feel free to let us know.

Best regards,
Dhanush

Hi @jezykjurek ,

I hope this message finds you well. Thank you for your prompt response and initiative in exploring alternative solutions to resolve the issue. I’m pleased to hear that disabling the reCAPTCHA addon temporarily resolved the problem.

Upon review, our development team has identified and addressed the issue by making CSS changes to the QSM code. The updated code is now functioning as expected. I have attached a screenshot with the highlighted else if conditions on line 55 for your reference.

For the time being, I kindly request you to apply these changes manually. You can do this by updating the file located in QSM > JS > qsm-quiz.js. Once the changes are applied, you may safely reactivate the plugin.

For detailed guidance, here is the screenshot as follows: https://paste.pics/SEL9M

Once the changes are applied, you may reactivate the plugin safely. Rest assured, a permanent solution will be included in the upcoming plugin update.

We greatly appreciate your patience and understanding as we work to enhance the plugin’s functionality. Should you encounter any difficulties or require further assistance, please don’t hesitate to reach out.

Thank you for your time and cooperation.

Best regards,
Dhanush

Hi @elvagabundo ,

I hope this email finds you well. I apologize for the delay in responding to your message and truly appreciate your patience and understanding.

Thank you for providing detailed information about the issue you’re facing with the latest version and PHP 8.2. I’ve shared this matter with our development team, and they are currently reviewing the specifics. Rest assured, we are working diligently to investigate and address the problem.

We deeply value your time and effort in bringing this to our attention and will keep you updated on our progress throughout the resolution process. If you have any additional details or observations, please feel free to share them, as they can assist us in resolving this more effectively.

Thank you for your cooperation and support.

Best regards,
Dhanush

Dear @jezykjurek ,

I hope you are doing well. I apologize for the delay in getting back to you.

I understand that all 10 tests you created are encountering the same issue. To address this, we have escalated the matter to our development team. They are currently reviewing the result page section and investigating the invalid request errors.

We appreciate your patience as our team works to identify the root cause and provide a resolution. Once we receive further updates or any necessary steps for your QSM section, I will inform you promptly.

Thank you for your understanding and cooperation. Please don’t hesitate to reach out if you have any additional questions in the meantime.

Best regards,
Dhanush

Hi @nadichikitsa ,

I hope you’re doing well. Thank you for using the QSM plugin to create your quiz.

I apologize for any inconvenience caused by the issue with the result page not displaying correctly after submission. I greatly appreciate you sharing the quiz URL, as it helped us review how the result page currently appears.

To assist you further, I kindly request a screenshot of the backend section of the result pages where modifications and changes were made. This will allow us to better understand the configuration and provide the necessary suggestions to resolve the issue promptly.

Thank you for your time, and cooperation. If you have any additional questions, please don’t hesitate to reach out.

Best regards,
Dhanush

Hi @jonathanlo ,

I hope this email finds you well. Apologies for the delay in responding, and thank you for sharing the screenshot highlighting the exact section where the issue occurs. Your support is greatly appreciated.

To assist our development team in identifying and resolving this issue effectively, we kindly request you to share the quiz URL from your end. This will enable us to verify the correct path and expedite the resolution process.

Thank you for your time and cooperation. Please feel free to reach out if you have any further questions or require assistance.

Best regards,
Dhanush

Hi @romantic20 ,

I hope this message finds you well. Thank you for reaching out and providing the details regarding the issue you are experiencing. I truly appreciate your efforts in trying the suggested steps to resolve it.

Based on the information you’ve shared, it appears that the caching plugin you’re using is minifying the JavaScript, which may be causing the issue. To address this, please try the following:

1. Deactivate the caching plugin temporarily and test the quiz functionality.
2. If the quiz works correctly after deactivating the plugin, consider excluding QSM-related scripts from being minified by your caching plugin.

Please let me know if you need any additional assistance regarding the QSM plugin or have further questions. I’m here to help.

Thank you for your time and cooperation.

Best regards,
Dhanush

Hi @dadrian50 ,

I hope this message finds you well.

Our development team has provided an update regarding the issue with rendering bold symbols in the LaTeX math section. To resolve this, please use the \boldsymbol command, which is specifically designed for rendering bold symbols in LaTeX.

If the plugin does not recognize this command, you may need to update its settings or consider switching to a plugin with broader LaTeX support, such as WP QuickLaTeX.

Should you require any assistance or additional information regarding the QSM plugin, please do not hesitate to reach out.

Thank you for your time and cooperation.

Best regards,
Dhanush