Redirecting custom url issues

  • Resolved hryssis

    (@hryssis)


    10 months, 1 week ago

    Good morning,

    I have an issue with your pretty good plugin in general. When i use the redirect custom url page feature of the plugin it works for what it is for… but then when ever there is no product or anything in search results to show then woocommerce bypasses the default NO RESULT PAGE and serves the page i put in your custom url feature of your plugin… !!! Should it be a bug or what?

    In addition if i choose to put a message… it shows it under my header section if i don’t put anything in for the wrapper field of your plugin… actually what should i put to show the message in content page? This should be set by default, I think!

    Thank you in advance for your answers

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ThemeSupport

    (@themesupport)

    Hello hryssis,

    Thank you for contacting us. We are glad to see our plugin is being put to good use.

    We are looking into your request and will let you know if we have any questions or need any further details.

    Plugin Author ThemeSupport

    (@themesupport)

    We tried to replicate the error that you reported but have been unable to. We believe the error could possibly be due to incompatibility with another plugin. However, not having access to your site, we couldn’t say which plugin or what may be happening. You could troubleshoot this by disabling each plugin until you find the culprit, preferably in a staging or development environment.

    Regarding:
    “In addition if I choose to put a message… it shows it under my header section if I don’t put anything in for the wrapper field of your plugin… actually what should I put to show the message in content page? This should be set by default, I think!”

    This feature was built to give site owners leeway to personalize their messages. Since each theme creates its own elements, it’s not possible for us to set the element by default since we don’t know how the DOM markup will be generated on each an every site.

Viewing 2 replies - 1 through 2 (of 2 total)
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