BigBuy

Dear @karakoutas

Thank you for using our plug-in.

Could you please detail your case through our Tech Support contact area?

BigBuy Contact Area – Tech Support

Select MIP > Software Ecommerce > Configuration of Ecommerce Software

If you already sent us your case, please specify that you are @karakoutas.
If not, please, when you open the new case, mention that you come from this post.

We remain at your disposal.
Support department
BigBuy

Hi there,

As we resolved with @protiara, the taxes’ configuration was missing the base country of the shop, that is why the plugin wouldn’t let connect to our platform.

It is necessary that you create tax rules for the country where your shop is based.

@microeys Could this be your case too?

Please contact our tech support department, as we will help you with your issue in a matter of hours.

BigBuy

Dear @microeys,

Thank you for using our plug-in.

Could you please detail your case through our contact area?

BigBuy Contact Area – Tech Support

Select MIP > Software Ecommerce > Configuration of Ecommerce Software

The taxes’ configuration might require a few extra steps that it is easy to overlook, we are happy to help you.

– The same applies to @protiara, please contact us!
– Don’t forget to mention that you are coming from this post

We remain at your disposal.
Support department
BigBuy

• This reply was modified 3 years, 5 months ago by BigBuy.

Hello Chrisvana, Nvides,

The configuration of the cron jobs depends on the software of the server you have contracted. You should consult with your server provider to find out how to create and run cron jobs in the graphical environment they provide.

With this you will be able to both create and view the result of them in any case. Once the cron jobs worked at least once on your server, the BigBuy plugin will show you a message with a green checkmark confirming this.

For any further information, we will gladly answer you from our website, where you can write to us through the Contact Area

Hope to hear from you very soon.

[ Signature deleted ]

• This reply was modified 3 years, 9 months ago by Jan Dembowski.
• This reply was modified 3 years, 9 months ago by Jan Dembowski.

Hello publiexpert!

We have seen that you contacted us for this question via our website.
As indicated per ticket, the max_execution_time must be mininmun 3600 as indicated in our minimum requirements

Do not hesitate to contact us again for more information!

Kind regards.
[ Signature deleted ]

• This reply was modified 3 years, 9 months ago by Jan Dembowski.
• This reply was modified 3 years, 9 months ago by Jan Dembowski.

Hello Jan!

We are happy to tell you that the issue of the incompatibility with certain themes, such as yours, was solved in a previous update of the plugin.
Do not hesitate to contact us again via Chat, WhatsApp (+34607040800) or the Contact Area for further information.

Make sure to indicate your pseudo from WordPress so that we can identify you when you contact us.

Have a nice day.

[ Signature deleted ]

• This reply was modified 3 years, 9 months ago by Jan Dembowski.
• This reply was modified 3 years, 9 months ago by Jan Dembowski.

Hello Zaka888,

If the products are not being properly synchronised in your shop, the issue could come from a certain configuration of the module or your server.

To be able to check with more precision what is occurring, we would need you to contact us via the Contact Area.

Our team will give you a personalised follow up and will help you configure everything so that you can successfully import the products and start selling.

If you could indicate in the ticket, your pseudo from WordPress or the link to this current topic, it would help us identify you.

Hope to hear from you very soon.

[ Signature deleted ]

• This reply was modified 3 years, 9 months ago by Yui.
• This reply was modified 3 years, 9 months ago by Jan Dembowski.

Hello,

We are sorry for the problems you have had with this plugin. We have recently updated it and you shouldn’t have any more problems.

For faster attention, please contact our team. You can find us through the chat on the BigBuy website, WhatsApp, by phone or by email at [email protected]. We will do our best to help you solve these issues.

Greetings,
The BigBuy team

Hello,

We are sorry for the problems you have had with this plugin.
After the last update we have carried out, these problems are resolved.
If you continue to have an issue, please contact our team at [email protected] and they will give you a faster solution.

Greetings,
The BigBuy team

Hello,

We are sorry for the problems you have had with this plugin.
After the last update we have carried out, these problems should be resolved.
If you continue to have an issue, please contact our support team.

Greetings,
The BigBuy team

Hello Paulo, we are very sorry to read this comment. Please contact our tech support service so that we can help you, since you are probably using a server that is not powerful enough to work with more than 100,000 references.
Best regards
The BigBuy team

We are very sorry to read this opinion. Our software cloud: Multi Channel Integration Platform performs thousands of updates every day, so that everything works smoothly and to avoid stock-outs, which is why you need your own high-powered server. You can find all the information about the server’s needs on our website, and we are always at your disposal either by phone, chat, email or even with our ticketing service.
Best regards, the BigBuy team

Fernando, lamentamos que tu servidor no fuera compatible con la potencia de nuestro Multi-Channel Integration platform. Estamos a tu disposición para lo que necesites.
Un saludo,
El equipo BigBuy

Hi Fred! As you know, you bought it the same day it was launched and therefore there may still some small bugs to correct. Today we have uploaded an update that corrects the mentioned bugs. In 10 days, you will also find a new functionality available in the Multi-Channel Integration Platform that will allow you to use your own currency. For any other questions you have, we are at your disposal at: [email protected]

Hello! At that time our plugin was in testing phase. The official launch was on 04/06/2020. For this reason you will have experienced errors. You can try again now and if you need it, contact us directly on our website: https://www.bigbuy.eu