BigBuy

Dear @brandsdropship

Thank you for your comment.

The plugin is free and necessary to synchronize our catalogue and services on your WooCommerce Shop.

On the other side, you need to subscribe and activate our services before you can get our products on your shop.

You can visit bigbuy.eu and contact us so we can help you understand how to work with us and grow your business in the dropshipping.

We hope you can change your review and stars, as the plugin is working correctly.

We remain at your disposal.

Best regards,
BigBuy Tech Support

Gentile @ccgssousvide

Grazie per la tua recensione!

Siamo lieti di poterti aiutare e continueremo a fare del nostro meglio per essere sempre al top.

Passiamo il tuo commento a Tommaso che sicuramente sarà contento di leggerti!

A presto,
Support Department
BigBuy

Dear @grgentux

Thank you for your review!

We are happy you are enjoying our plug-in and hope to keep improving it for all of you!

Best regards,
Support Department
BigBuy

Dear @geevmee

Thank you for your review!

We are happy you are enjoying our plug-in and hope to keep improving until you can rate us with 5 stars ??

Best regards,
Support Department
BigBuy

Dear @mostcla ,

Thank you for contacting us.

In order to configure correctly the taxes, please check the following article: How to Synchronise WooCommerce via the Multi-Channel Integration Platform – read the section about taxes.

Please make sure to enable the manual creation of taxes and copy the settings from the guide.

On the other side, we invite you to visit our contact area and open a ticket to our Technical Support team so they can help you set it up.

We remain at your disposal.
Support Team
BigBuy

• This reply was modified 2 years, 10 months ago by BigBuy.

@jdembowski

Thank you for your reply.

The user’s server does not meet the necessary performance requirements, and he cannot synchronize with our system.

He has been informed that the plugin is working correctly, but his server is working poorly and cannot process the necessary information. We suggested switching to a different server.

We think that it is not a realistic opinion saying “I paid for nothing”, when the plugin is free and, when purchasing our services on our website, customers are informed thoroughly of the server requirements.

That’s why we ask to review this kind of feedback because it’s misleading, the plugin it’s working perfectly.

Thank you @jdembowski , we hope you can understand.

Dear @muntadar ,

As we mentioned in the tickets you have opened on our page, your server does not meet the minimum requirements for the synchronization.

Please answer directly to our emails so that we can help you further or suggest a server that is compatible with the requirements in order to make the synchronisation work perfectly.

We understand your frustration, we are sorry to read your comment and willing to help you.

Tech Support Department,
BigBuy

Gentile @nickscar ,

Innanzitutto la ringraziamo per aver condiviso la sua opinione.

Tutto lo staff è sempre a disposizione per far sì che la nostra collaborazione possa essere fruttuosa e duratura.

A presto!
Il team di BigBuy

Merci d’avoir partagé votre expérience avec nous, @marc697 !

Lire votre avis nous motive à nous surpasser toujours plus.

à bient?t,
L’équipe BigBuy

Dear @sebstar82

Thank you for your reply!

We are happy to help you and please always feel free to contact us to request our support.

Best regards,
Support Department
BigBuy

Dear @sebstar82 ,

Thank you for your thread.

As we confirmed via ticket, the webhooks in WooCommerce were disabled and that was the origin of the issue.

We remain at your disposal.

Best regards,
Support Department
BigBuy

Dear Sebastian

Thank you for your patience.

We understand your frustration, and we are working every day to fix your issue.

We are following your case closely, with high priority.

Likewise, we remain at your disposal and will continue in touch with you through your open ticket on the case.

Best regards,
Support department
BigBuy

Dear @karakoutas,

Thank you for your post.

Whenever you need support, you can contact us directly on our website so our tech support department can work on your case and will try to help you as quick as possible.

We are always happy to help.

Best regards,
Support department
BigBuy

Dear @sebstar82

Thank you for using our plug-in.

Could you please detail your case through our Tech Support contact area?

BigBuy Contact Area – Tech Support

Select MIP > Software Ecommerce > Configuration of Ecommerce Software

We will happily help you find a solution to this issue!

We remain at your disposal.
Support department
BigBuy

Dear @karakoutas,

Please don’t forget to contact us so we can help you solve your issue.

When you open the ticket, please indicate that your are @karakoutas from WC support topic.

We remain at your disposal.