BigBuy

Dear Mazenjamshed,

In some cases, depending on the server configuration, the plugin might not be able to read the Server Ram. We recommend having at least 6GB RAM.

If your server meets this requirement, the synchronization will work correctly anyway, as the message is just an Alert and not considered as an error.

We remain at your disposal.

Best regards,
BigBuy

Dear @softdatabusiness

Thank you for your post.

If you wish to switch to manual configured carriers, you can do as following:

1. Go to WooCommerce backoffice
2. Select BigBuy Plugin
3. Inside BigBuy plugin go to > Configuration
4. Select “Manual synchronization of shipping” > YES

On the other side, we remind you that you can directly contact our tech support department by visiting the contact area on our website and open a ticket:

BigBuy contact area – open a ticket

We remain at your disposal.

Best regards,

BigBuy

Dear @misterm66
We are sorry to read your comments.

We understand that it can be frustrating especially at the beginning as this business is not easy, but after the learning curve becomes smoother, benefits can be great.

Our tech support department is at disposal for our customers and we strive to help each one of you.

As you can imagine, troubleshooting is a time-demanding task and the team, occasionally, might need time for investigation, comparison, discussion, etc.. Before being able to provide a solution.

• Regarding external plugin, we do not recommend any external plugin as we cannot vouch for them.
• Live chat is available everyday on our website from 9.00am to 4.30pm no-stop (with customer service agents).
• We like our team to rest and stay with their families during weekends. For Saturdays and Sundays, we have minimum service for orders emergencies and quick hotfixes.

We would still love to see you stay with us as we value your feedback and hope to be able to meet halfway.

Our colleagues from the Customer Success department wish to contact you by phone soon.

We remain at your disposal.

BigBuy Support Team

Dear @misterm66

We appreciate your feedback and apologize for any inconvenience you’ve experienced with our module and technical service. We strive to provide the best possible experience for our customers and it’s disheartening to hear that we fell short in your case.

We want to assure you that we have dedicated efforts to assist you and resolve the issues you’ve encountered. While we understand that there might have been challenges with categories not aligning correctly, we have successfully assisted many other customers who are using our plugin and have seen it work correctly.

Regarding the issue of product categories not corresponding, we genuinely regret any frustration this has caused you. We take your feedback seriously and are actively working to address this matter to prevent such occurrences in the future.

We are available and eager to help you find a solution that works for your needs. Your experience is important to us, and we hope to have the opportunity to rectify the situation and ensure your satisfaction.

While we understand your decision to discontinue using our plugin, we would like to emphasize that we are open to collaborating with you to overcome the challenges you’ve faced. Our aim is to ensure that you have a positive experience and achieve your goals. We understand the importance of your time and efforts, and we genuinely hope to find a way forward together.

Thank you for sharing your concerns. We value your feedback as it helps us improve our services and offer a better experience for all of our customers. Please feel free to reach out to us, and we’ll be more than willing to assist you further.

BigBuy Support Team

Dear @nicole0155

Thank you for your thread.

Version 1.9.5 of the plugin was live only for a couple of days.
The plugin was updated to 1.9.6 and the shipping calculator was working smoothly.

The new version includes the new feature:

• Customers can now see all available shipping methods during checkout and choose the one they prefer.

We remain at your disposal.

Best regards,
BigBuy Support team

Thank you for @sterndata the answer.

Unfortunately yes, I log out and back in, clear cache, but the review is still there. Hope someday it could be moved definitely.

Regards,

Thank you @sterndata for your support.

One quick question, I see the review is still on top of the list of our reviews (and with 2 stars) is that correct? Even if you moved it to Support?

@niravpandya2827 Are you still facing any issue?

Dear @niravpandya2827

We would really like to hear from you and about your experience.
Let us know if you were able to solve your question with our response and/or if you need additional help.

Additionally, please be kindly informed that some updates of the plugin are mandatory as otherwise the plugin will stop working (not all of them).

In order to get better support for all your doubts, we suggest:

1. Try changing this review into a Forum Post
2. Contact within the ticketing contact area for our users on our website (as linked in our original post)

We remain at your disposal.

BigBuy Team

• This reply was modified 1 year, 9 months ago by BigBuy.

Dear @jdembowski

Thank you!

Dear @hackertc

Our devs team made some improvements and just general cleaning of the processes of the plugin.

We have also a new feature now and it’s possible to import automatically the EAN of the products in the meta-data of the products so it’s easier to connect to a service such Google Shopping.

We remain at your disposal.

Best regards,

BigBuy

Dear @kallekid

Thank you for your post.

We have checked your tickets with our Support team and we can confirm to you the following:

• When you publish some products, you select them and the hit on the button publish. Let’s say you select 70 products.
• After that, you want to publish 70 more products, you have to select them and add them to the selection.
• This means that when you publish, you have to have selected 140 product, both the first 70 and the second 70 products.

When you unselect some products and publish, they will be marked as excluded and set as private in your backoffice. If you still have doubt with this, our support team is available to you.

Best regards,

BigBuy

Dear @niravpandya2827

Thank you for your message.

If you mean not updating the plugin version, you can do that in any of your WooCommerce plugin by just unmarking the automatic updates, but we do not recommend that as you could be missing a necessary updates.

On the other side, if you do not want the plugin to update your categories, there a few steps that you can follow:

• Enter the configuration of your WooCommerce channel on our system (MIP)
• Go to the step “Synchronization”
• Select “Do not update category tree”
• Publish the changes

Once you do that, you will be able to add the products to your own categories or change the category tree created by our products.

Just remember to not to delete the categories as they would be created again next time there is an update on the information, so you just want to hide them.

On the other side, we suggest you contacting our support team and open a ticket so they can guide you through the step-by-step configuration, go here:

https://www.bigbuy.eu/en/contact#tabpanel3

We remain at your disposal, reach out to us via the link above as we cannot find your contact through your nickname.

If our response was helpful to you, we hope you could raise the stars on your review.

[ Signature deleted ]

• This reply was modified 1 year, 9 months ago by Jan Dembowski.

Estimado @mvalenzia

Gracias por su comentario.

Nos entristece leer su rese?a, ya que nuestro plugin funciona y haya tantos vendedores que lo están utilizando para impulsar sus negocios.

Nos gustaría seguir en contacto con usted para resolver este asunto y construir juntos, una relación duradera, lo que es nuestro objetivo con cada cliente.

Como sabe, se requiere algo de configuración y que su tienda/servidor, cumplan con unos requisitos mínimos para poder garantizar sus funcionalidades.

Por otro lado, el stock de nuestro producto es siempre muy alto, con lo que estamos seguro de que hay alguna confusión o malentendido con ese aspecto del catálogo, puede verlo usted mismo en nuestra tienda.

Quedamos a su disposición.

Atentamente,

BigBuy Support Department

• This reply was modified 2 years, 2 months ago by BigBuy.

Daer @nowinstockeu

Thank you for your review.

We are happy you enjoy our plugin and we will inform our teammate of your kind words.

He will be happy to read them!

Best regards!
BigBuy

Dear @greenative ,

Thank you for your comment.

We appreciate your words and will save your feedback for improvement.

Regarding the categories, they are created by the products on your website but you can hide them, so your customers cannot see them and only access your own selection of categories.

We hope to keep giving you a great service.
Best regards,
BigBuy Support Team