Muhibul Haque

Hi Zoran,

At least we now have clarity on where the problem is occurring. Since the issue is related to hosting, it is the hosting provider’s responsibility to resolve it.

As it appears to be related to their server configuration. They should address it by adjusting the server settings. Specifically, ask the hosting provider about the server’s PHP version, memory limit, and any caching mechanisms in place.

Gutenberg is built on JavaScript, it relies on technologies such as Node.js and React.js to function effectively. Confirm with the hosting provider whether their server environment fully supports these technologies.

Have a nice day!

Hi @grubisa13

I’m sorry to hear that you’re still experiencing issues with a slow editor. I set up a demo website to test the editor’s performance, and it appeared to work efficiently and quickly.

Here you can check the video: https://share.cleanshot.com/2PcNqLKt

Since the issue persists, here are a few things I’d like you to try:

1. Deactivate Gutenberg Plugin: If you’re using the Gutenberg plugin, try disabling it and using the built-in WordPress editor to see if that improves performance.
2. Browser Performance: Ensure your browser is up to date and not overloaded with extensions that could slow down performance. Try using incognito mode or a clean browser install to see if there are any extensions causing the issue.
3. Hosting Provider: Ensure your hosting provider offers sufficient resources needed for smooth WordPress performance. You can test the same setup on different servers and compare the performance to determine whether your hosting is causing the slowdown.

Please let me know if you have any other questions!

Hi @miron10,

Thanks for reaching out! I understand how frustrating this situation must be. Given that you’ve already tried common troubleshooting steps like disabling plugins, have you also tried changing the theme? I would suggest temporarily switching your theme to?Storefront.

If this doesn’t resolve the issue, there are a few other things we can try:

• Clear your browser cache
• Install a WordPress caching plugin (if you don’t have one already)
• Check that the web browser you are using is up to date, and if required, update this. You can check the latest version of all web browsers?here.

Have a nice day!

Hi @samuel222

I’m sorry to hear about the trouble, but thanks for reaching out! The issue with the client portal being stretched might be related to the layout or styling applied by your theme or custom CSS.

The image you are using is not displaying correctly, but there are a few things I’d like to try.

1. Custom CSS: Navigate to Appearance > Customize > Additional CSS and review if any custom CSS has been added that might affect the layout.
2. Page Template: Check the page template settings to see if any custom width has been defined.
3. Plugins or Theme Conflict: Inspect whether any CSS from your active plugins or theme is conflicting with or overriding the CSS applied by Jetpack. You can use the browser’s developer tools to identify potential conflicts.

Let me know, if you have any further questions or need assistance!

Best Regards
Muhibul Haque

Hi @tawanawi,

I understand your concern. Using the Say What? plugin for a quick fix should not create conflicts with Loco Translate or any other plugin, as it works independently by overriding specific text strings on the front end.

However, if you decide to switch the site back to English using the Loco Translate plugin in the future, you may need to remove or adjust any overrides made with Say What? plugin to ensure everything displays correctly.

However, if you want a seamless or more permanent solution, you could also directly update translation files (.po and .mo) using Loco Translate plugin. That way, all translations are managed in one place, which might be easier to maintain in long run.

Let me know, if you have any further questions or need assistance!

Best Regards
Muhibul Haque

Hi @marketemprende,

I understand you’d like to set up your store to support decimal quantity products. By default, WooCommerce doesn’t natively offer this functionality. However, you can easily achieve it using plugins. You can consider using plugins like?WooCommerce Quantity Increment?or?Decimal Product Quantity for WooCommerce to enable decimal quantities.

Let me know if you need further assistance!

Hi @danieljcox

I’m glad you were able to achieve your goal by finding a solution that worked for you.

Have a nice day!
Muhibul Haque

Hi @markerterjohn,

I wanted to follow up to check if you still need help resolving the issue with the missing database tables. If you have any updates or additional details, please feel free to share—I’d be happy to assist you further. If the issue is already resolved, you can go ahead and mark it as solved.

Looking forward to hearing from you!

Hi @tawanawi,

I am sorry to hear about the trouble, but thanks for reaching out.

After checking your shop page, it looks like these elements might be coming and modified from your theme rather than WooCommerce itself. If that’s the case, your theme should include the correct translation files (.po and .mo) for different languages so that the text updates automatically when you change your site language.

Alternatively, you can use Say What? plugin. This lets you modify or translate specific phrases without having to edit .po files manually. You can follow this guide to replace a text string.

Give that a try, and let me know how it goes!

Hi Toly,

Thanks for reaching out!

It sounds like the issue you are experiencing is related to the navigation menu, which you can easily manage from the WordPress dashboard. Simply navigate to Appearance > Menu, locate the items you want to hide, and remove them from the menu.

Let me know if this works or if you need further help!

Have a nice day!

Hi there!

Thanks for reaching out.

I found a similar ticket that could be helpful for you.
Could you please try this method and let us know if the issue still persists?

Have a nice day!

Hi @potenta!

Thanks for reaching out! It sounds like the issue you’re experiencing is directly related to the ACF, Elementor or ShopEngine plugins, rather than WooCommerce itself. Please note that this support scope focuses on helping with core WooCommerce functionality.

As you’ve confirmed that the ACF fields are working, it would be best to contact the ShopEngine Support Team for help. Since the category page was customised using their plugin, they can provide the most accurate guidance.

Have a nice day!

Hi there!
Thanks for reaching out.

I found a similar ticket that could be helpful for you.
Could you please try this method and let me know if the issue still persists?

Have a nice day!

Hi there!

Thanks for reaching out. It seems the video you shared has been removed.

Could you check if there are any errors in the browser console? I am also curious to know are you developing any blocks or using the default blocks?

Let me know so I can assist further!

Hi again,

I just checked from the mobile, it was working fine. Could you please check with a different browser or mobile device? I am attaching the screenshot I captured from my mobile device just now.