devitor

Devinemily, temporarily, I’m running a different share plugin where the counters work on all browsers. If you need me to do something, I can turn that off and reactivate Shareaholic.

DevineEmily,

Good evening. On US for Palin, the related content is working. All six related content posts show up and they change per post as they should. Server is showing as ready in the plugin. I tested on Linux, iOS and Windows so for me, Related Content is resolved.

Share counters are still at the same place as when I opened the thread. It is hit and miss working only on iOS; Linux live CD/DVD/USB run and barebones installs; MSIE and Safari. Share counters will not work on Firefox (Windows and installed Linux with package updates and installed software), and Chrome.

devinemily,

Good afternoon. I did a delete and manually re-downloaded the plugin and reinstalled and re-set the share buttons. Right now, recommendations are processing and the counters are still not showing.

Devinemily….

Good morning. I emailed you my user name directly, but in any case – it’s devitor – same as here.

Also….I should have mentioned this when I opened the thread – I did test all the plugins in my plugin stack – turning them each off to see if one would interfere. I saw no change in behavior with every plugin tested in this manner.

In the Shareaholic account – the one you log into on the website – I have two apps for share buttons – one above and one below content and one for related content. I can’t delete these, because they have no X next them, so I’m assuming these apps are the ones associated with the Shareaholic Plugin???? Or – are they duplicates and do need to be deleted????

devineemily – Good morning.

I removed the manual markup in the header last night. It had been there when I was trying to make it work with CloudFlare RocketLoader. I did do the re-index also. No change in behavior.

On the Shareaholic website under my account, I have share buttons above and below content and recommendations below. Each one of of these has a code snippet. I’m not using them. There is no X to delete them. Would the existence of these be duplicating what’s in the plugin and if so, how do I get rid of them? I hope it doesn’t involve deleting my account and re-creating it.

Any status on this?

devinemily,

That would be https://us4palin.com/

MichaelH,

I re-checked the error log after I made all the tables UTF-8. The illegal collation error I posted about in the other thread ceased. So did this one. The “%20” you see in the code came from some of the tables being Latin-Swedish. The strange characters generated by the illegal collation errors were the root cause of this error, as it has not appeared since Saturday morning.

This one may be closed and marked “Solved.” Thanks much.

I answered my own question here and it is an unqualified yes. Apparently, when my database was migrated from one provider to the other months ago, some of the tables switched from URTF-8 to Latin Swedish. I did manually go in to PHP MyAdmin, and changed the structure of each of the affected tables back to UTF-8. You also need to change the query (under operations) to UTF-8, or the change will not reflect.

Having done this the illegal collation error ceased appearing in my error logs. Additionally another error I posted about also ceased, which means the illegal collation was the root cause.

All database tables and queries upon them should be consistent – and in most cases should be UTF-8.

This question may be closed and marked as solved.

MichaelH,

Thank you. I’ll see what plugin is most closely related with that and disable that…but first, I did find that my tables were a mix of UTF-8 and Latin Swedish (posted on another thread). I did manually go in and changed all the structures to UTF-8 as well as all the queries on the affected tables. Every single Table is UTF-8 now without exception.

I’ll re-check the error log and see if that affected the Syntax. If not, then I’ll disable relevant plugins.