desharpe

This is a production site. I’m not going to be deleting my products and disabling all my plugins. Please go ahead and close this request. I’ll find another product that will work for me.

I renamed the image to Peaak.png and reuploaded and replace the current image and am still getting the error. You can see the new image at https://sharpenutrition.us/wp-content/uploads/2024/07/Peaak.png. I also pasted the log info below if it helps at all.

2024-11-10T04:10:57+00:00 Debug Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 7697): [“Recovery”]. 2024-11-10T04:10:57+00:00 Debug Automattic\WooCommerce\GoogleListingsAndAds\Product\BatchProductHelper::validate_and_generate_update_request_entries Skipping product (ID: 7697) because it does not pass validation: {“woocommerce_id”:7697,”errors”:[“[imageLink] Product image \”Peaak.png\” is not a valid name.”,”[additionalImageLinks[0]] Product image \”nutrition-label2.png\” is not a valid name.”,”[additionalImageLinks[1]] Product image \”PeaakPerformanceDescrip.png\” is not a valid name.”]} 2024-11-10T04:11:33+00:00 Debug Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 7697): [“Recovery”]. 2024-11-10T04:11:33+00:00 Debug Automattic\WooCommerce\GoogleListingsAndAds\Product\BatchProductHelper::validate_and_generate_update_request_entries Skipping product (ID: 7697) because it does not pass validation: {“woocommerce_id”:7697,”errors”:[“[imageLink] Product image \”Peaak.png\” is not a valid name.”,”[additionalImageLinks[0]] Product image \”nutrition-label2.png\” is not a valid name.”,”[additionalImageLinks[1]] Product image \”PeaakPerformanceDescrip.png\” is not a valid name.”]} 2024-11-10T04:13:15+00:00 Debug Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 7697): [“Recovery”]. 2024-11-10T04:13:15+00:00 Debug Automattic\WooCommerce\GoogleListingsAndAds\Product\BatchProductHelper::validate_and_generate_update_request_entries Skipping product (ID: 7697) because it does not pass validation: {“woocommerce_id”:7697,”errors”:[“[imageLink] Product image \”Peaak.png\” is not a valid name.”,”[additionalImageLinks[0]] Product image \”nutrition-label2.png\” is not a valid name.”,”[additionalImageLinks[1]] Product image \”PeaakPerformanceDescrip.png\” is not a valid name.”]} 2024-11-10T04:13:25+00:00 Debug Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 7697): [“Recovery”]. 2024-11-10T04:13:25+00:00 Debug Automattic\WooCommerce\GoogleListingsAndAds\Product\BatchProductHelper::validate_and_generate_update_request_entries Skipping product (ID: 7697) because it does not pass validation: {“woocommerce_id”:7697,”errors”:[“[imageLink] Product image \”Peaak.png\” is not a valid name.”,”[additionalImageLinks[0]] Product image \”nutrition-label2.png\” is not a valid name.”,”[additionalImageLinks[1]] Product image \”PeaakPerformanceDescrip.png\” is not a valid name.”]}

I updated the image with the full product image. You can see the new image at https://sharpenutrition.us/wp-content/uploads/2024/07/PeaakPerformance1024.png. I am still getting the error message Product image “PeaakPerformance1024.png” is not a valid name [image]

I downloaded your image and replaced the one on my site and still get the same error.

Product image “peak.jpg” is not a valid name [image]

• This reply was modified 2 weeks, 5 days ago by desharpe.
• This reply was modified 2 weeks, 5 days ago by desharpe.

I have done those steps already. My first image name was PeeakPerformance568x325.png. I then copied the image locally and changed the name to PeeakPerformance-e1729115147882.png. I then tried shrinking the image and changed the name to PeaakPerformanceSmall.png. Then I changed the name to the current peak.png. Each time I uploaded that change as a new image to the file library and swapped the image in the product. Each time has failed. Here is what media library shows for the latest image:

I double checked my MySQL database and the character set is utf8mb4. The only other thing I can think of is that I am using Smush plugin to shrink my images.

Followed all the above steps. There was no option to disconnect Jetpack. Not sure if that is pertinent. Still getting the same error. In the connection-test-admin-page I did do a Merchant Center “Check MC Status:” and the response showed “wpcom_rest_api_status”: “disapproved”. Not sure if that is needed. Looking at the logs the error being logged is:

2024-11-01T15:47:57+00:00 Debug Automattic\WooCommerce\GoogleListingsAndAds\Product\BatchProductHelper::validate_and_generate_update_request_entries Skipping product (ID: 7697) because it does not pass validation: {“woocommerce_id”:7697,”errors”:[“[imageLink] Product image \”peak.png\” is not a valid name.”]}