Adeniran

Hello @melmoataz,

Thank you very much for your feedback. It means a lot to us!
Would you mind sharing more details about the free gift feature, please? Perhaps by starting a conversation here on our website.

I’d be happy to relay your suggestions to the product team and maybe we could roll out the feature in the coming update.

Thank you once again for the kind words.

Best regards.
Adeniran.

Sincere apologies, once again.

Hello,

I’m very sorry we got here with you.
We have gone ahead to refund your purchase. We should have sent you reminders or at least have resounded that there was a 7-day refund policy when we offered to fully refund you to keep you abreast of potential pitfalls. We take full responsibility and apologize.

If you ever change your mind about purchasing from us, we hope your experience would be turned around.

Best of luck.
Adeniran.

Hello,

I’m so sorry about the disappointment you must feel at this time. We completely understand that our plugin would not be the perfect solution for everyone and that what works perfectly within one WordPress environment may not work in another.

We did assume wrongly that the solution would work perfectly within your WordPress environment and we’re truly sorry about that. This led us to offer to grant you a full refund immediately we came to this realization but we got no response from you. Our assumption (as with many cases we have seen) was that you found another use for our plugin outside of your initial requirement.

It has been 3 weeks since we offered to fully refund your purchase before you submitted a refund request and unfortunately, you were already outside of the timeframe stated on our refund policy.

My teammates and I show up every workday, committed to making our products and the experiences our customers have using them a positive one. It’s rather unfortunate that we somehow lost that with you.

I’m indeed sorry.

Best regards.
?Adeniran.

Awesome!

Please don’t hesitate to let me know if you need more information about our plugin and how it works. I’m here to help! ??

Regards.
Adeniran.

Hello @msdesignfoto,

Thank you for writing back and for clarifying your requirements!
Our plugin can indeed handle this request. However, you’d need the PRO version to successfully set this up.

What you’d like to achieve is a bulk discount on specific products and we have guides that you could refer to in order to appropriately configure the discount settings.

Here’s a link to our admin demo where you can test out the plugin to be sure it’s useful for you before you purchase.

NB: Please note that the admin demo is only available for 1 hour; after which you could request another demo.

Warm regards.
Adeniran.

Hello,

We did respond to you a few hours after you submitted your query. We also asked for access details to your staging site in order to diagnose and then attempt to resolve the issue.

Please reach.

Best regards.
Adeniran.

Hello there,

Thank you for writing to us.
I’m not quite sure I understand what you’d like to achieve clearly. Could you please state your requirement by simply telling me what condition(s) should trigger what discount? You could also share a scenario so your request is clearer and I could, in turn, offer you the best advice.

Best regards.
Adeniran.

Hello @mbateam,

Thank you for writing to us and for your feedback.
I’m not quite sure I perfectly understand what you mean. Could you please help me understand what you mean better (perhaps by including a screenshot that depicts your suggestion)?

Thanks again for the feedback!
Hope to read from you soon.

Regards.
Adeniran.

Hello there,

I’m so sorry about the issues.
Could you please submit a ticket here on our website by filling out the contact form? Our dev team will evaluate the issues and attempt to help you resolve them.

Regards.
Adeniran.

Hello there,

Thank you for writing back!

Seems what you’d like to achieve is the reverse case of the new feature we added. You want coupons to disable a specific discount type triggered by our plugin, however, our plugin disables coupon activity based on specific discount types our plugin triggers.

I’m not entirely sure if this is a solution that can be customized specifically for you but if you’re considering the possibility of our dev team modifying the PRO version of our plugin for you to accommodate your requirements, please get in touch with us here.

Best regards.
Adeniran.

Hello @jayaram558,

I hope this meets you well!
I’m happy to announce to you that we have an update on the plugin that specifically allows you to disable coupon activities based on the type of discount at play.

Here’s a snapshot of what setting that up looks like.

Best regards.
Adeniran.

Hello,

Thank you for writing to us.
Unfortunately, this feature isn’t available on the plugin by default. However, we could customize the solution for you at an additional cost. It’s also worth mentioning that we only honour customization requests from users of the PRO version of the plugin.

Should you be interested in proceeding with the customization option, kindly start a conversation here on our website.

Warm regards.
Adeniran.

Upon thorough investigation carried out on this case, you specifically ordered our dev team (as they were trying to resolve your query) to entirely discontinue their attempt to fix the issue because you had chosen another solution.

Even at that time, which was over 2 months ago, you were outside of the refund policy window.

I’m very sorry we had to part ways like this.

Best regards.
Adeniran.

Hello,

I do understand your position and how you must feel about the present situation of things.

We firmly believe in and stand behind our product 100%, but we also understand that it cannot work perfectly for everyone all of the time. I looked through our conversations with you where you stated the initial problem; this query was submitted 3 weeks after your refund policy window (we have proof).

It’s unfortunate that our plugin didn’t work perfectly for you and I’m indeed sorry that your refund request came outside of the refund policy window.

I wish you the best.
Adeniran.