delindabel

Sorry, it is okay. I was confused by the ticket emailadress as it does not resemble anything I was expecting to see.

Hi, I’ve send a request through the support panel but I do not get any reply back. We have installed this plugin on many client websites and we get complaints from all of them. Please is there any news on this issue with thrive apprentice?

Okay, what emailaddress?

Hi, sorry it doesn’t work. The invoice is still not rendered, while products where bought.

We get an invoice total = 0 What you show here is not how it is generated now. These are changes that came with the latest update

https://share.getcloudapp.com/nOu8mm6q

Hi Alex, do you have any feedback for me?

Linda

I am sorry, I think you misunderstand. Let me explain:

I have ticked the option you mentioned above.

1) free product ===> no invoice (ok)
2) paid product ==> invoice (ok)
3) free + paid product ==> invoice (ok)
4) paid product paid by gift card makes total 0 but invoice IS NEEDED (not ok)

I hope you can resolve this for me,

Linda

• This reply was modified 4 years, 11 months ago by delindabel.

Okay, thank you. But is there a way to prevent an invoice to be created when the customer downloads a free product? We have free patterns in the shop people can order as an example. But we don’t need an invoice when those are ordered.

This one:
https://woocommerce.com/products/gift-cards/

Thank you