Hello James! thanks for your time on replying
Yes I found the website of the support. But I found it very annoying, difficult to find help and I Couldn’t find where to even post my question.
After waste of time browsing I tried to post a ticket, and that, obviously, ask me for a purchase code. Since I have this plugin from 4 different themes but not a direct purchase from them, I dont have a valid purchase code.
As I said, this was my last change of getting some help. I spend too much time on this. I’m just moving on and from now I will avoid any theme that use this add-on. No just for the lack of help, but for the security issues with the addon (this plugging was exactly the entrance point for the hack of panama papers…)
Thanks again anyway.