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  • Thread Starter deeperblue

    (@deeperblue)

    Below is the log you requested, as the follow-up thread is not showing as being acknowledged.

    2023-07-31T13:06:52+00:00 INFO Checking IPN response is valid
    2023-07-31T13:06:52+00:00 INFO IPN Response: Array
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                                                [value] => vreXpYrS%3D1785503212%26vteXpYrS%3D1690810612%26vr%3Dac0f038d1890a7885d7988cdfe9ab251%26vt%3Dac0f038d1890a7885d7988cdfe9ab250%26vtyp%3Dnew
                                                [attributes] => WpOrg\Requests\Utility\CaseInsensitiveDictionary Object
                                                    (
                                                        [data:protected] => Array
                                                            (
                                                                [path] => /
                                                                [domain] => paypal.com
                                                                [expires] => 1785416812
                                                                [httponly] => 1
                                                                [secure] => 1
                                                            )
    
                                                    )
    
                                                [flags] => Array
                                                    (
                                                        [creation] => 1690808812
                                                        [last-access] => 1690808812
                                                        [persistent] => 
                                                        [host-only] => 
                                                    )
    
                                                [reference_time] => 1690808812
                                            )
    
                                        [ts_c] => WpOrg\Requests\Cookie Object
                                            (
                                                [name] => ts_c
                                                [value] => vr%3Dac0f038d1890a7885d7988cdfe9ab251%26vt%3Dac0f038d1890a7885d7988cdfe9ab250
                                                [attributes] => WpOrg\Requests\Utility\CaseInsensitiveDictionary Object
                                                    (
                                                        [data:protected] => Array
                                                            (
                                                                [path] => /
                                                                [domain] => paypal.com
                                                                [expires] => 1785416812
                                                                [secure] => 1
                                                            )
    
                                                    )
    
                                                [flags] => Array
                                                    (
                                                        [creation] => 1690808812
                                                        [last-access] => 1690808812
                                                        [persistent] => 
                                                        [host-only] => 
                                                    )
    
                                                [reference_time] => 1690808812
                                            )
    
                                    )
    
                            )
    
                    )
    
                [filename:protected] => 
                [data] => 
                [headers] => 
                [status] => 
            )
    
    )
    
    2023-07-31T13:06:52+00:00 INFO Received valid response from PayPal IPN
    2023-07-31T13:06:52+00:00 ERROR Order ID and key were not found in "custom".
    2023-07-31T13:06:52+00:00 ERROR Order ID and key were not found in "custom".
    Thread Starter deeperblue

    (@deeperblue)

    Hi there, can I please get an update on this? I submitted a new ticket containing the log you requested.

    Thread Starter deeperblue

    (@deeperblue)

    I have send it privately using the support ticket form. Another ticket has been created and within this thread has been referred via url.

    Thread Starter deeperblue

    (@deeperblue)

    Hi there, as requested:

    ` WordPress Environment
    
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    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)
    
    Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages
    
    Shop base: #8 - /shop/<br>Basket: #9 - /basket/<br>Checkout: #10 - /checkout/<br>My account: ? Page does not contain the [woocommerce_my_account] shortcode.<br>Terms and conditions: ? Page not set Theme
    
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    WooCommerce Support: ? Not declared Templates
    
    Overrides: – WooCommerce PayPal Payments
    
    Onboarded: ?<br>Shop country code: GB<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ?<br>Tracking enabled: ? Admin
    
    Enabled Features: activity-panels<br>analytics<br>coupons<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: product-block-editor<br>minified-js<br>new-product-management-experience<br>product-variation-management<br>settings
    
    Daily Cron: ? Next scheduled: 2023-08-04 08:21:51 +01:00<br>Options: ?<br>Notes: 171<br>Onboarding: completed Action Scheduler
    
    Canceled: 1<br>Oldest: 2023-07-31 20:02:23 +0100<br>Newest: 2023-07-31 20:02:23 +0100
    
    Complete: 1,367<br>Oldest: 2023-07-03 16:18:49 +0100<br>Newest: 2023-08-03 15:18:48 +0100
    
    Failed: 22,478<br>Oldest: 2023-06-02 11:56:40 +0100<br>Newest: 2023-07-03 11:57:22 +0100
    
    Pending: 3<br>Oldest: 2023-08-03 18:30:13 +0100<br>Newest: 2023-08-03 20:03:00 +0100 Status report information
    
    Generated at: 2023-08-03 15:31:00 +01:00<br>`
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