deejaynamo

Hi @marcusskyverge

So when we login with account A, where everything works on another computer where it didn’t work with account B, it still works.

This tells us its not a browser issue, internet or network issue.

I suspect certain permissions were assigned to account A during the initial Facebook for Woocommerce configuration.

It also affects tags and image upload. Account B cannot create tags in a product upload page and when they click upload featured image, they are taken to the media library instead of the dialogue for selecting or uploading images

Hi @marcusskyverge

I can confirm that both plugins are the latest versions.
Any thoughts on the fact that it doesn’t affect one admin user?

Hi @marcusskyverge

Thanks for your reply.
It’s actually a live production site with loads of traffic during the day.
I might have to clone it to another domain to try and do what you are asking safely.

However, what about the fact that it stops when you disable Facebook for Woocommerce plugin and it happens to all admin accounts except one. The one that was used during the plugin configuration. Is that a reason we should explore?

thanks for your reply. here you go
https://prnt.sc/th47a1

This happens with all but one admin user

Hi @skyverge Facebook for woocommerce has broken Quick edit and upload product image for all but one admin on my site. Only one particular admin profile is able to use quick edit.

When I noticed that Quick Edit worked on an admin profile and not another, I created a fresh one to see if it would work with the new one. It did not. Once I disabled Facebook for woocommerce, all admins could now use quick edit.

is there a fix for this?

I found a thread on github that stated the following in relation to this issue but didnt solve the problem

It appears to be a JavaScript issue with ‘fbq’ not being defined. I have removed (not fixed) the problem by removing the following code from the file ‘facebook-for-woocommerce/facebook-commerce-events-tracker.php’
/**

Triggers Search for result pages
*/
public function inject_search_event() {
if (is_search() && get_search_query() !== ”) {
$this->pixel->inject_event(
‘Search’,
array(
‘search_string’ => get_search_query()
));
}
}