deckingman

Edit. Ignore the above – clearing the image cache seems to have fixed he issue.

@photocrati – Yes that’s fixed it! Many thanks.

@photocrati

Just one quick thing that I have discovered. If I change the permalink structure to anything other than default, then when I go to my site and click on the slide show and get the 404 error, the url is shown as “mywebsite”/index.php/index.php/gallery/nggallery/slideshow. i.e. there is and extra “index.php” showing in the url. Any thoughts as to where to look for what might be causing it?

@photocrati – I don’t feel confident about doing that. The thing is, my web site is working well at the moment in terms of delivering enquiries from people who want my services. I don’t want to do anything which might disrupt that.

I seem to have some other problems with the site such as xml site maps not working and there are a couple of minor issues with the responsive layout, so I’m going to seek professional help when I find someone I can trust who doesn’t want to charge the earth.

I’m guessing that this Permalinks issue is not a Nextgen problem but rather something fundamentally wrong with my site. Thanks for your help though.

@photocrati,

Thanks for that. I’m glad I managed to fix it without paying for professional help. I hope this information will be of use to others who may encounter similar problems.

@photocrati.

I think I have sorted this out. As ever, it was upgrading stuff that caused the problems. Following your advice, when I started to have problems, I upgraded to the latest version of WordPress and Nextgen. Before doing this, I backed up the site. To do that, I follow a crib sheet which a friend of mine did for me way back in time when he helped me put the site together. Part of this process involves using something called Plesk to give additional security permissions. However, when I came to use Plesk, there was an update to it which I installed. This update to Plesk basically screwed up the permissions settings that I had. IIS User no longer exists on the Plesk screen but there is now something called “Application Pool Group”. Having set the permission for this to “Full”, I am now able to edit the thumbnails. I haven;t yet tried to recover images from backup but I suspect it will work.

I do wish that software vendors would just leave things alone. I’m a great believer in “If it ain’t broke, don’t fix it”. My web site works flawlessly until some update or other comes along, then I have all sorts of problems.

@photocrati – Yes. To be clear, in the WordPress Dashboard under Settings – Permalinks there is a list called “Common Settings”. The top one is “Default”, then there is “Day and Name”, “Month and Name”, “Numeric”, “Post Name” and “Custom Structure”. Next to each option is a circle and the one that is selected has a blue dot in the middle of the circle. If I set this to “Post Name” I get the problems with NextGen gallery. If I select “Default”, I don’t get these problems.

@photocrati – I don’t know what you mean. If I allow Yoast SEO to change the permalinks to include “postname”, then I have the problems with Nextgen not being able to show the second page of my gallery. Nothing else on the site is affected by this change to Permalinks – only NextGen. If if put the Permalinks back to “default”, then NextGen behaves itself but Yoast SEO tells me that from an SEO point of view, the permalinks should include “postname”.

I’m trying to get some professional help with this as I have no idea how to go about creating a mirrored version of the site. It looks like I’ll have to pay someone to sort out this mess for me.

Update,

I don’t know if this is any help but I can’t edit any thumb for any picture in any gallery. When I try, I get the window that says “select the area from the image on the left” but there is no images displayed. The web site itself seems to be working fine. All images are displayed as they should be.

@photocrati. I don’t know how to go about creating a mirrored version – I build decks for a living and am not an IT guy. It took me a whole winter to put together the site and that was with substantial help from a professional who I can no longer call upon.

How about I delete all images from this particular gallery and start again? That would be a pain but it is something I could do myself when I have time (which is likely to be next winter).

If I did do that, would the images in the other galleries be safe and unaffected?

My web site is very important to me. It is critical to my business. There is no way that I will give log in and FTP credentials to an unknown third party. God knows what havoc could be caused.

Backup is set to Yes.

I’ve tried recover from backup under bulk actions but just get an message “Unexpected error”. The watermark remains as it was.

I haven’t changed anything. I’ve never altered the default thumbnail size. I guess it must have happened when I updated to a later version. I want to match the thumbnail size for the 2 latest images to the same as the rest of the images in the gallery. How can I tell what size the other thumbnails are so that I can set the new default to this value?

Also, I can only the edit the thumbnail for the last image that I have added. When I go to edit the thumbnail for any of the other images, the box on the left is empty – there is no image displayed so I can’t set the area.

Another thing that has changed with the last 2 images I’ve added is the water mark. The text is now much smaller than all the other images and it looks like the font has been changed. How can I tell what font and size the watermark is on all my other images, so that I can set it the same for the new images I’m adding? Once I have done that, how do I delete the old (small) watermark and and the new, correctly sized one?

This is why I was reluctant to upgrade. It seems that every time I do that, some setting or other gets changed which screws up any new images I want to add.