debug

P.S.; we haven’t used any other version in between the two mentioned
We upgraded from Version 1.18.2?to 1.24.26

Hi echo1230,

As suggested from Tatvic support:

1. Remove the row “ee_options” from the table “wp_options” table of the live site database.

2. Enter the settings again in our plugin & save it.

To do it you must have access to your PhpMyAdmin (or similar tool offered by your provider), open table wp_option, search for ee_options and delete it

Hi dankas12

i contacted the support by email and that exactly was the solution suggested

They were very fast and helpful. I think that they are trying to understand why it happened and they will fix it

or better see
https://profumo.tinytake.com/sf/MjkyMzc3Ml84Nzc0MzI3