debiluanne

The problem is that when an item shows a quantity of “0” but I have it in stock in my shop, my customers cannot shop via Instagram because it says “Sold out.”

See screenshot below of the same item in my instagram shop

Instagram screenshot: https://ibb.co/71jWcKX

Thanks – the screenshot is from when I go to Catalog–> Items–> select item from the catalog.

See full screenshot here: https://ibb.co/b3rPfPH

Hi, thank you for the response. I have had my website manager do everything you mentioned. I am still having the same issue. Items that have a stock quantity in woocommerce are showing as “In stock” in my facebook catalog but with an inventory quantity of “0”.

Woocommerce screenshot: https://ibb.co/ZL50pt8

Facebook catalog screenshot: https://ibb.co/m45qWSn

The same items are also importing as “On sale” with the same price as the regular price even though there is no sale price in woocommerce.

Woocommerce price screenshot: https://ibb.co/BtftGg1
Facebook Screenshot: https://ibb.co/Q9WWs95