deathlynotes

Hey @ukheather

Sometimes, the connection between Facebook and Jetpack might get disconnected and you are not able to reconnect directly.

Not to worry, you can follow these steps to disconnect and reconnect your Jetpack to Facebook.

Please do the following, in this specific order:

1 – Access your site [**Dashboard → Tools → Marketing → Connections**]. Look for your social media connection and click on the ‘**Disconnect**’ button.

2 – Disconnect your Jetpack, using these [**instructions**]

3 – Remove WordPress from your allowed Applications on your social media account(s).

* You can revoke your Business integrations at https://www.facebook.com/settings?tab=business_tools&ref=settings
* You can revoke the access at https://twitter.com/settings/connected_apps
* LinkedIn’s instructions for revoking app access https://www.linkedin.com/help/linkedin/answer/1207/third-party-applications-data-use?lang=en

4 – Reconnect your Jetpack, using these [**instructions**]

5 – Reconnect your social media profile(s) at [**Dashboard → Tools → Marketing → Connections**]. Look for your social media connection and click on the ‘**Connect’ button**’.

Then, make a test post and see if it was shared on your social channels.

Let me know if you have any questions.

My best regards,

Michelle

Hello @siwilkinson

I removed the sites you mentioned from your Jetpack sites list.

Could you check if you are able to connect to https://activeindoorleisure.com now, please?

Let me know if you have any questions.

My best regards,

Michelle

Hi @dh333

Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form.

If you choose to reach out directly, please include a link to this thread.

Thanks!

Hi @leac

I tried to load your site to check the issue and it is not loading on my end.

It is a server issue and I recommend you contact the hosting support to check your site.

As soon as you recover the site’s accessibility, please contact us back to check your widget issues.

Let me know if you have any questions.

My best regards,

Michelle

Hi @atsballen

I checked the file xmlrpc.php and it is not blocked, but our debug shows that your site is not connecting with Jetpack correctly, as you can see at https://jptools.wordpress.com/debug/?url=https://whitehorseordering.com.

I see that your site is behind Cloudflare (a CDN and DDoS protection service), which may be contributing to this issue.

Could you please try pausing Cloudflare as described [here](https://support.cloudflare.com/hc/en-us/articles/203118044#h_8654c523-e31e-4f40-a3c7-0674336a2753), please?

The steps [here](https://jetpack.com/support/getting-started-with-jetpack/configure-jetpack-cloudflare/) will help to ensure that your site is optimized to work well with Cloudflare.

Let me know if you have any questions.

My best regards,

Michelle

Hi @misaka1

I tested your Related Posts links and images and they are working as expected.

I’d like for you to try connecting in a fresh browser session, with no cookies — perhaps in an incognito browser window, if possible.

Once you’ve opened the incognito browser session, test the related broken links.

If that doesn’t work, can you please try a different browser than you usually use, and repeat the same steps above?

Thanks so much!

Hello @mish99

I checked your media library entries and the image you sent https://customerexperienceconsultant.co.uk/wp-content/uploads/2018/10/improve-sales-reduce-costs.png was removed and it is not showing at your media library.

Could you send a screenshot from where you are seeing the image, please?

I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this email. It works with Chrome and Firefox.

Let me know if you have any questions.

My best regards,

Michelle

Hey @jsigno

I removed the broken connection Juri Signorini from your Publicize panel.

Could you check if everything is working as expected now, please?

Let me know if you have any questions.

My best regards,

Michelle

Hi @akmolski

As a first step, wait a few moments and then load your site in a completely different web browser than you normally use to make sure it’s not just your browser cache interfering with the CDN URL change. It can take a few minutes for these changes to be reflected on your entire site.

Next, check that your Jetpack connection is working properly here:

* https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/

Still not working? It is possible that there may be another plugin on your site conflicting with Site Accelerator. Please try to disable all of your plugins except Jetpack, then try checking your images again. If they are displaying properly, we’ll know that another plugin is interfering. You can find out which plugin is the culprit by enabling each plugin one by one and checking the ages after each one.

Finally, if it still isn’t working after disabling your plugins, it may be the theme. To test this, you can switch to one of the default themes such as Twenty Seventeen. If the issue is resolved, then you know it’s a problem with the theme, and you’ll need to contact the theme author for further assistance.

Let me know if you have any questions.

My best regards,

Michelle

Hi @jcglover512

Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Thanks!

Hi @mikeall

Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Thanks!

Hello @chasecollectibles

It’s possible that there might be a conflict with a plugin or the theme.

I know it’s less than ideal, but would you please try to disable all of your plugins except Jetpack. Then try testing again to see if the error persists. If it goes away, we’ll know that another plugin is interfering here. You can find out which plugin is the culprit by enabling each plugin one by one and repeating the test after each one.

If it’s still not working after disabling the plugins, it may be the theme. Would you please switch to one of the default themes to see if that fixes it? If the issue is resolved then you know it’s a problem with the theme, and you’ll need to contact the theme author for further assistance.

Let me know if you have any questions.

My best regards,

Michelle

Hi @talha112233

As soon as you have the results, please contact us back by answering this email.

Let me know if you have any questions.

My best regards,

Michelle

Hey @jsigno

Sometimes, the connection between Facebook and Jetpack might get disconnected.

Not to worry, you can follow these steps to disconnect and reconnect your Jetpack to Facebook.

Please do the following, in this specific order:

1 – Access your site [**Dashboard → Tools → Marketing → Connections**](https://wordpress.com/marketing/connections/). Look for your social media connection and click on the ‘**Disconnect**’ button.

2 – Disconnect your Jetpack, using these [**instructions**](https://jetpack.com/support/disconnect-jetpack-sites/)

3 – Remove WordPress from your allowed Applications on your social media account(s).

* You can revoke your Business integrations at https://www.facebook.com/settings?tab=business_tools&ref=settings
* You can revoke the access at https://twitter.com/settings/connected_apps
* LinkedIn’s instructions for revoking app access https://www.linkedin.com/help/linkedin/answer/1207/third-party-applications-data-use?lang=en

4 – Reconnect your Jetpack, using these [**instructions**](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack)

5 – Reconnect your social media profile(s) at [**Dashboard → Tools → Marketing → Connections**](https://wordpress.com/marketing/connections/). Look for your social media connection and click on the ‘**Connect’ button**’.

Then, make a test post and see if it was shared on your social channels.

Let me know if you have any questions.

My best regards,

Michelle

Hi @iridium21

Your hosting is returning timeout errors when I tried to access the site.

Could you please ask your host to allowlist the IP ranges mentioned here to see if it helps?

* https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

Let me know if you have any questions.

My best regards,

Michelle