Deekshith

Hi @tordan58 ,

Sorry to hear about this; let me help you with this one.

Could you please send me a screenshot of the issue?
I’m unable to see the text-link you mentioned: https://share.getcloudapp.com/ApugrXW4

Looking forward to helping you with this one.

Best,
Deekshith

Hey @lukemv ,

I’m sorry, it is actually?Tickets > Settings > Ticket Settings, and then enter the threshold ticket number in the?Display # tickets left threshold?field as shown:?https://share.getcloudapp.com/p9uZ506v

Let me know if that works.

Best,
Deekshith

Hey @ebaker8571 ,

Sorry to hear about this; let me help you with this one.

I checked your site and could confirm the issue: https://share.getcloudapp.com/ApugrJOQ

Try the following:
1. Please go to Events > Settings > Display and make sure that ‘Default Events Template’ is selected: https://share.getcloudapp.com/4guNnmKe
Try with other templates as well.
2. Try changing the event to some other date/time, save the event, re-edit back to your original date/time and save again.
3. Flush your Permalinks by going to Settings > Permalinks and simply clicking the ‘Save Changes’ button.
4. Try temporarily deactivating your The Events Calendar plugins and reactivate them.
5. Deactivate all other plugins except for The Events Calendar Plugins and switching to the Default theme.

To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

Let me know if that worked.

Best,
Deekshith

Hi @startechmarketing ,

Sorry for the confusion.

Please do the following:
Go to Appearances → Theme File Editor → Select Theme → functions.php and copy-paste the below code:
add_filter( 'tribe_tickets_ticket_login_url', 'tribe_tickets_ticket_login_url_cb' );
function tribe_tickets_ticket_login_url_cb($url) {
return "https://google.com";
}

Replace?google.com?with your custom login URL.

I checked the code on my test site and it is working: https://share.getcloudapp.com/04uvglnK

Note: If you are trying to use any custom code, please create a staging site and then use it on that first so that we don’t create a new issue or make the site break.

Let me know if that worked.

Best,
Deekshith

Hey @lukemv ,

Thanks for reaching out.

Please go to Events > Settings > Ticket Settings and enter the threshold ticket number in the Display # tickets left threshold field as shown: https://share.getcloudapp.com/p9uZ506v

Let me know if that works.

Best,
Deekshith

Hi @geethanjali777 & @gouv ,

Thanks for bringing it to our attention.

We are seeing this issue with a few of our users.
I have reached out to my team and will update you further on this.

For now, just revert it to the previous version(6.1.0.1) of The Events Calendar.

Let me know if you have any other questions.

Best,
Deekshith

Hi @cstreiffer ,

Sorry to hear about this; let me help you with this one.

I checked your website and could confirm that it is working fine for me: https://share.getcloudapp.com/Jrue7295.

I believe you have events until November 2023.

Could you please confirm if you are using any CDN or have a cache on the hosting side? If yes, please clear it.

Looking forward to your reply.

Best,
Deekshith

Hey @dan5280 ,

We appreciate your positive feedback and thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had a great experience with our support.

Best,
Deekshith

Hey @startechmarketing

For this one, you’d need to do a Template Customization.

Override this template?/plugins/event-tickets/src/views/v2/rsvp/messages/must-login.php
in your own theme by creating a file at?[your-theme]/tribe/tickets/v2/rsvp/messages/must-login.php

Alternatively, you can use the following custom code snippet:
add_filter( 'tribe_tickets_ticket_login_url', 'tribe_tickets_ticket_login_url_cb' );
function tribe_tickets_ticket_login_url_cb($url) {
return "https://google.com";
}

Replace?google.com?with your custom login URL.

Note: To be safe, we’d recommend testing the custom code on a Staging Server. Also, please keep a working backup of your website.

I want to note here that as per our Support Policy, we cannot provide full support for Customization or third-party integrations, even if we have a guide on our Knowledge base. It is still up to you as the end-user to implement this.?

Let me know if that helps.

• This reply was modified 1 year, 9 months ago by Deekshith.

Hey there,

Thank you for reaching out to us with your question.

Let me check with my team and confirm this.

Best,
Deekshith

Hi @rgontech

Thanks for the update.

On your staging site, please try the following:
1. Create a new page, add the following shortcode: [tec_tickets_success] and select the page in the Tickets > Settings > Payments?page.
2. Next, enable the test mode in Tickets> Settings>Payments> General and make sure to connect the sandbox stripe account: https://share.getcloudapp.com/YEu4vmGD

Also, on your live site, please try to disconnect and reconnect the Stripe account. Take a backup before you do in case there are issues with the reconnect, so you can restore.

Let me know once done.