dcspurs

Yes, I deactivated all plugins not required to run my site and the issue remained. I’m unable to switch my theme as it’s likely I would lose a lot of custom functionality when I switched back, due to a custom page builder.

I’ve also contacted my theme designer regarding updating the woo templates.

• This reply was modified 3 months, 1 week ago by dcspurs.
• This reply was modified 3 months, 1 week ago by dcspurs.

Thanks for the reply, @shameemreza

I’ve enabled SMTP, and have tried sending new emails. “Processing emails” are successfully being received!

However, “order on hold” and “Refunded order” emails are not being generated (according to WP Mail log), despite being enabled in the email settings.