dbognar

Hi,

I have the same issue. I also use the PRO version. I have no widgets enabled, but the plugin still overrides my Woocommerce thank you page. The problem is that the thank you page becomes empty. This is from my system report:

*Templates

Overrides: /autoinstalator/wordpress/wp-content/plugins/theplus_elementor_addon/modules/widgets-styles/woo-thankyou/thankyou.php

Please suggest a solution to this, otherwise I have to disable and delete your plugin.

I drop my full system report here for you, hope it helps:

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.6.0
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.9.0
Log Directory Writable: ?
WP Version: 6.7.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.2.24
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.78.0
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 8.0.33-25
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

ai_playlist: 1
attachment: 381
betterdocs_faq: 20
custom_css: 2
customize_changeset: 10
docs: 34
elementor_font: 1
elementor_library: 7
elementor_snippet: 1
fc_template: 1
language_switcher: 4
mailpoet_page: 1
nav_menu_item: 16
page: 15
post: 1
product: 2
product_variation: 6
rcb-banner-link: 1
rcb-blocker: 5
rcb-cookie: 10
revision: 159
shop_order: 7
shop_order_refund: 4
wc_product_tab: 1
woo_product_tab: 1
wp_global_styles: 2
wp_navigation: 1
wp_template: 1
wpforms: 1
x-currency-switcher: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (34) ###

Advanced Google reCAPTCHA: by WebFactory Ltd – 1.27
All-in-One WP Migration Unlimited Extension: by ServMask – 2.63
All-in-One WP Migration: by ServMask – 7.88
Asgaros Forum: by Thomas Belser – 3.0.0
BetterDocs: by WPDeveloper – 3.8.9
Code Snippets: by Code Snippets Pro – 3.6.7
Elementor Pro: by Elementor.com – 3.27.0
Elementor: by Elementor.com – 3.27.2
Essential Addons for Elementor: by WPDeveloper – 6.1.1
FluentCRM - Marketing Automation For WordPress: by WP Email Newsletter Team - FluentCRM – 2.9.40
FluentCRM Pro: by Fluent CRM – 2.9.40
Site Kit by Google: by Google – 1.145.0
HelloPack Client: by HelloWP.io – 2.0.34
Imagify: by Imagify Image Optimizer – Optimize Images & Convert WebP & Avif – 2.2.5
Jetpack: by Automattic – 14.2.1
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.26.16
Real Cookie Banner (Free): by devowl.io – 5.0.7
The Plus Addons for Elementor: by POSIMYTH – 6.2.0
The Plus Addons for Elementor - Pro: by POSIMYTH – 6.1.5
TranslatePress - Business: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu – 1.5.1

TranslatePress - Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.9.3

UpdraftPlus - Backup/Restore: by TeamUpdraft
DavidAnderson – 2.25.1.26

Webshippy Order Sync: by Webshippy Ltd. – 1.7.3
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.80

WooCommerce Additional Variation Images: by WooCommerce – 2.3.2
Woo Back In Stock Notifications: by Woo – 1.7.1
WooPayments: by WooCommerce – 8.8.0
Woo Product Bundles: by Woo – 7.2.1
WooCommerce Product Tabs (Free): by Barn2 Plugins – 2.1.8
WooCommerce Shipping & Tax: by WooCommerce – 2.8.7
WooCommerce: by Automattic – 9.6.0
WP Rocket: by WP Media – 3.18
WPForms Lite: by WPForms – 1.9.3.2
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.17.1


### Inactive Plugins (0) ###


### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: ?

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 1 MB

### WC Pages ###

Shop base: #391 - /products/
Cart: #3078 - /cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #4258 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #3096 - /my-account/
Terms and conditions: #3163 - /terms-conditions/

### Theme ###

Name: Botiga
Version: 2.2.16
Author URL: https://athemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: ?

### Templates ###

Overrides: /autoinstalator/wordpress/wp-content/plugins/theplus_elementor_addon/modules/widgets-styles/woo-thankyou/thankyou.php

### WooPayments ###

Version: 8.8.0
Connected to WPCOM: Yes
WPCOM Blog ID: 214531991
Account ID: acct_1OM8PaFh4kgyhIft
Payment Gateway: Disabled
Test Mode: Enabled
Enabled APMs: card,bancontact,ideal
WooPay: Not eligible
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Disabled
Documents: Enabled
Logging: Disabled

### Back In Stock ###

Database Version: 1.7.1
Loopback Test: –

### Product Bundles ###

Database Version: 7.2.1
Loopback Test: –
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon
add-to-cart-with-options-stepper-layout
blockified-add-to-cart

Daily Cron: ? Next scheduled: 2025-01-30 10:23:54 +01:00
Options: ?
Notes: 167
Onboarding: completed

### Action Scheduler ###

Canceled: 9
Oldest: 2024-12-30 11:58:37 +0100
Newest: 2025-01-08 11:00:58 +0100

Complete: 2,022
Oldest: 2024-12-30 10:27:21 +0100
Newest: 2025-01-30 08:49:41 +0100

Failed: 560
Oldest: 2023-02-15 08:13:21 +0100
Newest: 2025-01-29 13:50:40 +0100

In-progress: 1
Oldest: –
Newest: –

Pending: 55
Oldest: 2025-01-30 08:49:38 +0100
Newest: 2025-02-03 21:34:30 +0100


### Status report information ###

Generated at: 2025-01-30 08:49:51 +01:00

Hi,

You are right, the WooCommerce-related module is modifying the Thank You page. I reverted back to the default and everything works fine. I will investigate further what is wrong with the custom page.

Thank you very much for your help!