dbmatre

@duracelltomi I’ve checked for any gtm4wp.orderCompletedEEC event on the thank you page but didn’t find one.

If possible could you please check ?
site url : https://atomicmass.com.au

on checkout you can put
name:test, test, email:[email protected] and can select “Pay on Collection”

option and complete order.

GTM preview mode link https://tagassistant.google.com/#/?id=GTM-MWM4RNH&url=https%3A%2F%2Fatomicmass.com.au%2F&source=TAG_MANAGER&gtm_auth=CA3CabyTNE_Z_L1lQcr8Lg&gtm_preview=env-13

I face the same problem, I can see dataLayer push happening for other events in tag manager preview but don’t see event gtm4wp.orderCompletedEEC pushed to the datalayer on the thank you page and hence can’t track the purchase event

my ticket here https://bit.ly/3o4J4Jy

Hope we find fix for this problem.

I’ve observed actual page url on thank you page is

https://atomicmass.com.au/checkout/order-received/83385/?key=wc_order_QAxJOngHgyzTo

But in GTM preview mode the Page URL value it shows

https://atomicmass.com.au/checkout/order-received/83385/?key=wc_orde” +
“r_QAxJOngHgyzTo

Also thank you page site source code https://pastebin.com/UJthy0U5

• This reply was modified 3 years, 9 months ago by dbmatre.

@duracelltomi I tried finding pattern among missed orders but didn’t find any.But I’ve observed one thing site is painfully slow and doesn’t fully load many times. Can that be the reason for missing orders?

Thanks, I will have look at again and check if there is common pattern.

Thank you so much, Thomas. I will test your suggestions and update you.