Hi wrhull,
I submitted a ticket with aa-team as well, they had this to say:
Alexandra I. – Sat, 11 Jan at 5:31 pm
Hello,
There’s a conflict bewtween our plugin and Genesis Connect for WooCommerce.
The plugin might need modifications in order to work with genesis theme & extensions.
Regards,
Alexandra I.
I still haven’t resolved the issue and they never came back to me after that.