Elementor

Hi Obbzy,

Thank you for sharing your feedback regarding this matter.

The notice you have received is a one-time notice offer.
If you do not approve, that’s perfectly fine, and no data will be sent (As this is an opt-in)

If you click the dismiss button the message should disappear and will not appear again.

I would also like to share, that the data transferred is non-sensitive data.
I hope it answers your concern.

Hi Malyaj,

Thank you for your feedback, and for the time you took to share it.

I am sorry to hear about your experience with us, and I want to assure you that we are doing our best to give the best support and provide the best experience with Elementor.

We took the time to go over your concerns through the tickets you have opened and I see that we have managed to resolve most of the issues you have reported.

On one specific ticket, you have reported multiple issues in the same thread which may have caused a delay in our understanding and reply since we tried to investigate each concern on it’s own.

I understand the biggest issue you had was the change that wasn’t appearing live on your website.

this could happen due to caching that is coming from plugins or servers, But in most cases, it is caused by a third-party plugin which may cause a conflict.

If you have any other concerns we would love to assist you and improve from them.

I see that we have replied with possible solutions in all of your tickets.
I would love to know if it works for you.

Again we would like to thank you for the feedback. it helps us improve.

Hi Jerahepho,

Thank you for sharing your feedback.
We are sorry to hear about your experience with us.

Regarding your experience with our customer service.
We set a high standard for ourselves, and in the past few months, we have made huge strides in a positive direction.

We would like the opportunity to investigate your feedback further. Please could you contact us at: [email protected] with your username/ticket & more information.

We’ll work with you to resolve any issues as quickly as possible.

Note: Please do not share your user name or any sensitive information here in a public forum and forward them to the above-mentioned email ID.

Regarding the site speed,
Elementor has the strictest code standard that should make Elementor as fast it can.

have you gone over our guide explaining how to speed up your website while using Elementor?
https://elementor.com/help/speed-up-a-slow-site/
Let me know if it helps you improve your site speed.

Dear Dr Moses, thanks for sharing your feedback.

We’re sorry your experience didn’t match your expectations.

Regarding your mention about phone support. our support model is including chats and emails only.

We are always making improvements in our support offering in order to provide a great customer experience including the ticket response and resolution time.

I understand you had an issue with implementing a template kit from our library.
This doesn’t happen often, and may be related to third party theme/plugin

Since our goal was to solve your issue and provide you the best service, we needed to check this issue further,
therefore we involved Tier 2 to troubleshoot the issue and provide you with a solution.

We found that you were using a third party theme, and suggested to switch to a different default theme to see if it solves your concern, and still awaiting your reply to know if the issue is resolved using our suggestions.

• This reply was modified 2 years, 9 months ago by Elementor.

Hi Artyom,

I’m truly sorry to hear about such experience with our support team.
your feedback is highly appreciated and drives us to improve our customer experience.

I would to review your issue and see how we can assist you, and learn how to improve from this.
But in order for that to happen I would love to hear more details about your issue.

So please share with us your story and details for finding the ticket (username or ticket ID) within this email [email protected]

and we will do our best to assist you.

• This reply was modified 2 years, 9 months ago by Elementor.

Hi @katesamara,

I am sorry to hear you didn’t have a good experience while using our service.

From what I understand we did not provide you with enough info in order for you to resolve your issue.

I would love to help and understand your issue and turn your experience into a better one.
please write to our Customer Service Quality team [email protected] and I’ll make sure they are aware of your situation. We do value your feedback!

Hey @imincognito

I understand your concern and appreciate the feedbacks you gave to us.
We will surely share them with our developers.

Regarding the issue you have raised, it Sounds like the service you’re received is not what we’re aiming for.

We would like to hear the issue and what could be done better in order to assist.

Please write to our Customer Service Quality team [email protected] and I’ll make sure they are aware of your situation.

Hello @prisecariu,

I’m sorry to hear about your experience. We’re making improvements in our support offering, and your criticism is greatly appreciated.

Are you still encountering this issue?
I would like to help and see what we could do better.

Please write to us with more details to Customer Service Quality team [email protected], and I’ll make sure we are aware of your situation.

Thank you for your feedback!

Hi @lightsquare,

I’m sorry to hear about your experience with our Elementor editor; I would like to help up.

We are working hard to improve the Elementor features and capabilities and enable web creators to have 100% control over the website design and layout. Many issues might occur during this challenging process, and we are here to offer you our enhanced support that will help you achieve the most of your website.

Kind regards.`

Hi @sinaaan

I’m sorry to hear about your experience with our Elementor editor, I would like to help up.

This issue was immediately fixed in one of our latest updates.

We are working hard on improving the Elementor features and capabilities and enabling web creators to have 100% control over the website design and layout. During this challenging process, many issues might occur and we are here to offer you our enhanced support that will help you achieve the most of your website.

Kind regards.

Hi @magi54 and @stas0238

I’m sorry to hear about your experience with our Elementor editor, I would like to help up.

We are working hard on improving the Elementor features and capabilities and enabling web creators to have 100% control over the website design and layout. During this challenging process, many issues might occur and we are here to offer you our enhanced support that will help you achieve the most of your website.

Kind regards.

Hi @imincognito,

Thank you for your review,

I’m sorry to hear about your experience with our Elementor Theme builder; I would like to help.

We are working hard to improve the Elementor features and capabilities and enable web creators to have 100% control over the website design and layout. Many issues might occur during this challenging process, and we are here to offer you our enhanced support that will help you achieve the most of your website.

Kind regards.

Hi @workleads,
Sounds like the service you’re received is not what we’re aiming for. I’m sorry for that and I’m here to help.

Our chat and ticket system are working fine and around the clock, but I assume the problem could be related to receiving replies from our support or something similar as we maintain communications with thousands of customers each day.

Kind regards,

Hi @akashbazar69

I’m sorry to hear about your experience with our Elementor editor, I would like to help up.

We are working hard on improving the Elementor features and capabilities and to enable web creators to have 100% control over the website design and layout. During this challenging process, many issues might occur and we are here to offer you our enhanced support that will help you achieve the most of your website.

Kind regards.

Hello @ziso,

Sorry for the inconvenience you’ve had with our support. We are significantly improved our support in the last couple of months and greatly reduced response and resolution time.

We would like to hear your story and see what we could do better, so please write to our Customer Service Quality team [email protected], and I’ll make sure they are aware of your situation.

We do appreciate your feedback; thanks!