Elementor

Hi Nick,

I am sorry to hear about the experience you had with the support regarding your concern.
thank you for your feedback.

I would like to investigate what happened and do my best to resolve your issue.

Please could you contact us at: [email protected] with your username/ticket & more information.

Note: Please do not share your user name or any sensitive information here in public forum and forward them to the above-mentioned email ID.

We will do our utmost to turn your experience into a better one.

• This reply was modified 2 years, 5 months ago by Elementor.

Hi Dianna,

Sounds like the service you’re received is not what we’re aiming for. I’m sorry for that and I’m here to help.

We would like the opportunity to investigate your feedback further. Please could you contact us at: [email protected] with your username/ticket & more information.

We’ll work with you to resolve any issues as quickly as possible.`

Hi Jarvis,

I appreciate your feedback and your concern.

From my understanding, you have contacted us and received a reply but it took 1-2 days to solve the issue?

In order for us to understand the issue you are concerned about, I would appreciate if you could send more information (including username/email) to our email [email protected].

So we can take a look and do our best to turn your experience into a better one.

Note: Please do not share your user name or any sensitive information here in a public forum and forward them to the above-mentioned email ID.

Hey Edcatlett,

Thank you for your review.

I am sorry to hear you had a frustrating experience with our service.
but we really appreciate you bringing this issue to our attention.

I understand the info shared with you within the ticket was not so clear.
and I would like to assure you that we are learning to improve that.

We would like the opportunity to investigate your feedback further. Please could you contact us at: [email protected] with your username/ticket & more information.

We’ll work with you to resolve any issues as quickly as possible.

Hey @darielka

I am sorry to hear you are having a frustrating experience.
and you are right, your site should load much faster

I would like to assure you that our cloud development team is currently reviewing this issue with higher priority,

Your satisfaction with our product is most important to us,
and we will make sure to inform you personally as soon as we recieve an update.

We are aware of how important it is that our products work as expected, and we are doing our most to make them stable by optimizing the service to perform at its best.

If you have any further questions we will be glad to reply within the ticket.

Hi @danieledezi,

I am sorry to hear about your issue with the widgets not appearing.
We would like the opportunity to investigate your feedback further

Please could you contact us at: [email protected] with your username/ticket & more information.

We’ll work with you to resolve any issues as quickly as possible.

Important note: Please do not share your user name or any sensitive information here in a public forum and forward them to the above-mentioned email address.

Thank you and sorry for the inconvenience.

Hi @mballew,

I am sorry to hear about the experience you had.

would you mind sharing which forums have you tried reaching support?

Have you received a reply from us?

If you have tried contacting us, we would like to investigate what happened and turn your experience into a positive one.

May you please contact us at: [email protected] with your username/ticket & more information for us to review?

Dear @elpromotionsagency1,

Thanks for sharing your feedback. I am sorry to hear about your experience with our service.

In order for us to investigate and provide you with speedy help, we will require more information regarding the ticket or connection you made with us. This is to validate your subscription details and engage in an official manner.

Please could you contact us at: [email protected] with your username/ticket & more information for us to review?

Note: Please do not share your user name or any sensitive information here in public forum and forward them to the above-mentioned email ID.

Hi @deafjoe

Thank you for the detailed feedback
We appreciate the time and effort you spent on writing and sending it to us.

I will also review your feedback with the teams to understand where we can improve based on the concerns you have shared with us.

Regarding your case that was escalated to Tier 3.

I reviewed the ticket and I would like to apologize for the way the conversation has ended.

Tier 3 is currently investigating your issue further, and I will make sure you will receive a reply in a timely manner.

We will also make sure to keep you updated within the ticket.

Hi @deafjoe
Thank you for your review.

I am sorry to hear you had this experience with our service.
We do set a high standard for ourselves, and in the past few months, we have made huge strides in a positive direction.

We would like the opportunity to investigate your feedback further
in order to learn from the way we communicated, and to assist you if still needed.

Please could you contact us at: [email protected] with your username/ticket & more information for us to review?

Note: Please do not share your user name or any sensitive information here in this public forum and forward them to the above-mentioned email.

Hi Yau5611,

I am truly sorry to hear about your experience after your version was updated.

Have you tried updating to Elementor version 3.6.1?
Version 3.6.0 affected some websites from our users since there was a compatibility issue regarding certain third-party plugins.

Unfortunately, it seems that not all plugins and themes made the changes to our new version.

We have notified third-party plugins developers (Since back in 2019) that we are planning to make specific changes to our code, allowing them to make the requested changes to their code and support our version.

We also released a fix for this issue in Elementor version 3.6.1 – And it should be fixing this issue.

Let me know if it solves your issue.

You may also try temporarily deactivating your third-party plugins (you may try on a specific website) and see which plugin causes this conflict.

I do hope it will solve this issue on your side.

Hi Alex,

I am truly sorry to hear about your experience after updating your version.

I understand you have updated to version 3.6.0?
Version 3.6.0 affected some websites from our users since there was a compatibility issue regarding certain third-party plugins.

We released a fix for this issue in Elementor version 3.6.1 – And it should be fixing this issue.

Have you tried updating this patch?

I also understand you tried contacting our support,
In order for me to understand how to improve our service,

please could you contact us at: [email protected] with your username/ticket & more information, so we can investigate what happened and assist you with your issue.

Hi Bobsmit2k,

Thank you for your feedback, we are sorry for your inconvenience.

In version 3.6.0 we had some compatibility issues with third-party plugins.
Causing some of the user’s websites to be affected by this update.

We have notified third-party plugins developers (Since back in 2019) that we are planning to make specific changes to our code, allowing them to make the requested changes to their code and support our version,

unfortunately, it seems that not all plugins and themes made the changes,
by this conflict.

Currently, the best thing we can do together is to reach out to the specific plugin (for products) and raise their awareness of the scope of the issue – Some may have not received our message.

We have released a fixed patch for Elementor (3.6.1) which solves this issue,
I do understand you have already updated to version 3.6.1.

If the plugin you have used still does not work, have you tried performing a roll-back to the previous version and see if it solves your issue?

https://elementor.com/help/rolling-back-to-a-previous-version-of-elementor/

Hey Carmari,

I am sorry to hear about your experience with the new version.

Unfortunately, due to some compatibility issues with third-party plugins and Elementor.
Version 3.6.0 did not work well for part of our user’s websites.

Have you tried updating to version 3.6.1? It should be solving this compatibility issue.

Hi,

I understand you have updated to version 3.6.0?
Version 3.6.0 affected some websites from our users since there was a compatibility issue regarding certain third-party plugins.

I am are sorry for this inconvenience.

We released a fix for this issue in Elementor version 3.6.1 – And it should be fixing this issue.

Have you tried updating to this patch?