davidmoeller

Christian-
We sent you an email with restore options about 6 hrs ago.

Do you have more information about the internal error you mentioned? Did the error occur when trying to log into HostGator or CodeGuard?

Normally, if you would like to perform the restores yourself, you can access your CodeGuard account after you log into your HostGator Optimized WordPress dashboard. Here is how: https://support.hostgator.com/articles/optimized-wordpress#manage

https://screencast.com/t/gHqufZEDg3

-David

Christian-
If you open a support ticket with CodeGuard – we can help. Please email [email protected] and we can send you a zip of your contents.
-David

Bstr-
We apologize for the difficulties and an engineer can assist you right now in remediating your site. Can you please call us at 866-604-6431? You can also email [email protected] or live chat us right now.

-David