David Borrink

I was on my own account. I did get a reply from someone using the pre-sales choice and have a conversation going with someone now.

Great. Thank you. I just submitted my question to that area. Thanks for helping me be able to get something posted over there.

Shameem, thank you for your response. I went to the link you shared and when trying to choose Technical Support for WooCommerce Memberships, that plug-in is not listed in the choices of programs to request help for from the drop-down menu. I cannot make any choices for help. I need more assistance in order to start getting help.

Turns out it was my theme. They have a separate content area for mobile menus, and I forgot that was a thing with this theme. So many great setups from different developers, but that can cause forgetfulness sometimes. Thanks for pointing me to the theme as the issue.

• This reply was modified 1 year, 9 months ago by David Borrink.

Hi jrubimf, thank you for sharing that. Maybe I’ll use that if I have the problem again. I’m not having the problem anymore because the second day started with a new set of names and I traced the IP address on the first instance to another location different than the previous day. My guess is that the person doing this was using a proxy IP address and maybe realized I had figured out how to stop them at server level and gave up. I’ve had no problem since then.

Thanks, Peter. I set that setting in WF and they were still getting through. I tracked the traffic in the Tools panel and kept seeing the various attempts, and the email notes just kept coming with new users, but I deleted them within minutes. The locations and IPs in the Tools window were lining up with times that the new users were showing up and I did take their IPs and put them in my server’s firewall rules for WordPress. But still they kept coming.

I took another tactic. I went to my server access logs and matched the times that WordPress notes were saying the user was added, and then I was able to find them on the access logs, right down to the second. I could see that the same IP address was doing the actual registration moments, and it was NOT on WordFence’s traffic list. All fifteen incidents were located on my log file that way and the IPs all matched, to someone in Kiev. Ukraine was nowhere to be seen on the WordFence traffic list.

So, I put his IP address, and the entire block from the last set of numbers on a server ban.

The rest of the day has been quiet. Hopefully this will be the end of him

I used another theme and the stars show up. So it’s theme-related. I’ll check with the developer.

Thank you, loco leader. I also had this problem show up and found three invalid menu items in red. My customizer was listing a bunch of repeated warnings about “post_status” and thankfully you supplied a solution that solved my situation. I really appreciate that you shared it!

Hi tchris352, I just happened to get an email notice of your note. I’m wondering if you are aware that when you use the Customizer and choose the WooCommerce area, there are settings for the “Product Catalog” as to how to display items in your Shop. There are choices for “Shop Page Display” where you can choose to show categories and then on the “Category Display” choice where you can choose to show “Subcategories”.

Or, if your products are set to be categorized as both a main category and a sub category, maybe you only need to pick one. Without knowing what your setup is, I’m guessing at this point.

If you’re asking about menus, then those are where you’d be manually placing items in the menu setups.

Thanks, I’ll push the site into a staging environment and give that a go.

You’re welcome, Rach! I’m glad every time someone is helped by this. I just had to do this again on my wife’s site after a major product overhaul with new subcategories added, just last week.

That did it, Ricky. Thank you for the explanation of how the parts work. It’s one thing to see examples, but if you don’t know WHY they interact or that something isn’t necessary, it’s hard to know unless someone tells you. I really appreciate you taking the time to do that.

– David

I know. It feels like one of those situations where the mechanic just kicks the car and it runs right and no-one can explain why. LOL. But it works.

It’s some combination of activating a category or subcategory that happens and it clears out *something* in the system.

But hey, at least my post is helping someone every now and then.

Thank you Ben and George, for reporting that. Sallie appreciates what you shared and will see if it’s a caching issue.

Great! I had Woo people contact me and they couldn’t replicate this, but now there are four instances here where this situation got fixed. Like I told one of my clients recently, “sometimes this all makes perfect sense, and sometimes it feels like voodoo”. Weird. But at least we can find ways to make it work sometimes. And “just because it does” seems to be the answer once in a while.